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“Very, very nice” 4 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   10 S. Hanover Street, Carlisle, PA 17013   |  
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Ranked #7 of 26 Hotels in Carlisle
Pasadena, Maryland
1 review
“Very, very nice”
4 of 5 stars Reviewed July 28, 2014

Friendly, pleasant, efficient staff; nicely appointed room; very convenient location with allowed parking in the adjacent parking garage; normal type of breakfast selections, but all hot and well-stocked. Suggestion - some kind of chocolate in the vending area (really, no chocolate! :-) )

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 30, 2014
Thank you for your recent review of our property. We are delighted to see that you enjoyed your recent stay here at our hotel. Upon future return, please stop by our small marketplace behind the front desk. There are tons of goodies for everyone to enjoy, including chocolates!!
Please join us here again during your next visit to Carlisle. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
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    18
    8
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 19, 2014

This is a fair representation of the Comfort Suites brand. Friendly and helpful staff make the stay more enjoyable. The property is a little dated, showing some signs of wear. Main entrance is an alleyway leading to the parking garage, can create a bottleneck at the entrance. The location in downtown Carlisle means that numerous restaurants are within a block or two. Breakfast is typical for this tier of motel, won't impress your palette, but you don't need to leave hungry. Wifi was overloaded during my stay so there were times when a connection wasn't available. For Carlisle this is about as good as it gets. There is a full service restaurant and room service at this property, however, I did not try either.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 21, 2014
Thank you so much for your review of your recent stay. The information our guests provide are determining factors for many, and we value when guests take the time to tell us about their experiences here at the hotel.
We appreciate the feedback, as it helps us to better ourselves and helps us to provide a wonderful experience for our guests.
We are glad to see that your stay was pleasant and hope that if your travels bring you back to Carlisle that we can provide you with an even better and memorable experience on your next stay.
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Salt Lake City, Utah
Top Contributor
60 reviews 60 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed July 19, 2014

In terms of physical facilities and helpful staff, this hotel is fine. The grill is mediocre, serving standard fried entrees ala Sysco. The real problem here is thr internet connectivity. It is horrible - slow to no. And when I say slow i'm talking glacial. Snail's pace would be an improvement. Although convenient to downtown Carlisle, with so many other choices nearby that have better connectivity, there is no reason to stay here.

Stayed July 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 22, 2014
Thank you for taking the time to tell us about your recent stay. We appreciate the feedback, and hope to use it to better ourselves for you and our other guests so that your experience can always be a positive one.
On behalf of our team, I would like to apologize for failing to meet your expectations. Your satisfaction is very important to us and we will be using the feedback you provided to make the improvements necessary to ensure a great stay for everyone.
Thank you again for your feedback, and I hope you will consider returning in the future, so that we can have another chance to provide you with excellent service.
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1 review
5 of 5 stars Reviewed July 16, 2014 via mobile

We held a 50th Wedding event at the Comfort Suites in Carlise. The staff was exceptional; so helpful, friendly and truly went above and beyond to make it a perfect event. The night of the party the chef personally greeted me and went over my expectations for the night! Food was outstanding!

  • Stayed July 2014
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 19, 2014
Thank you for the very kind words. We will make sure to share what you have said with our staff. We were extremely happy to be a part of such a wonderful and eventful day; and to share this memory with you all. It was a pleasure having you here and hope that you will return in the future for many other joyous occasions.
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

From the 1st day we chose to have our daughter's wedding reception at The Comfort Suites, Carlisle, PA to the day of check-out, we were 100% pleased with the friendly staff, the scrumptious food, the size and feel of the ballroom and our clean and comfortable room! Courtney and Meredith helped us plan every detail and everything went perfectly! We met Chris, the chef and were guaranteed to enjoy our meals. The bride and groom as well as all of our guests were very satisfied with their meals. Let me tell you how the staff went above and beyond standard services. Our 8 month old granddaughter was feeling a little overwhelmed during the celebration, so I took her out to the lobby. Both Meredith, her staff and even the chef tried soothing the baby! That's not everyday, run-of-the-mill care! I made sure to make it a point to thank the services of everyone working our party. Thank you, Comfort Suites! You're what made our special day one to remember!

Room Tip: Our room was on the first floor to give us quick and easy access to the (Dickinson/Thorp) ballroom...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 17, 2014
Thank you so much for taking the time to write this review. We will be sharing this feedback with our staff and hope to use it as a learning experience to continue to provide you and others with great service. We are thrilled to see that your overall time here was a nice and memorable experience for all, and hope to see everyone again in the future.
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Hamilton, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2014

We stayed here for one night while travelling through PA and enjoyed our brief stay. The hotel was cute, a little bit dated in decor and in the lobby computer, but nonetheless, it was clean and welcoming. The breakfast was also good - I loved the fact that they had fruit, yogurt and hot dishes to choose from. I'd stay here again!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 15, 2014
Thank you for staying with us recently and taking the time to tell us about your experience here. We appreciate your feedback and are very pleased to see your stay went well. We hope to see you again in the future so we can make your next experience an even better one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
starkville
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

This hotel is located in downtown Carlisle, PA. It was clean and well-maintained. The rooms are a little smaller because it is an older hotel, but its location is close to local restaurants and shops. It is a really nice area and a great change from the regular interstate hotel/restaurant sprawls. We always enjoy staying here.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel G, Front Office Manager at Comfort Suites, responded to this review, July 9, 2014
Thank you for your kind words regarding your recent stay. Our guests are what make our hotel, and you are a part of that. We strive to make each experience a good one for everyone, and look forward to doing so again in the future for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 10 S. Hanover Street, Carlisle, PA 17013
Phone Number:
Location: United States > Pennsylvania > Carlisle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Carlisle
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
The Comfort Suites, situated in the HEART of historic downtown Carlisle, ideally located one mile from 1-81, Exit 47 to 34 North, three miles from PA Turnpike, Exit 226 to Route 11 South, to 34 South. A 105 room all suites hotel with meeting and banquet facilities for up to 400 people, the Comfort Suites Hotel will provide all the amenities the discerning business or leisure traveler has come to expect. ... more   less 
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Also Known As:
Comfort Hotel Carlisle
Comfort Suites Carlisle
Carlisle Comfort Suites

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