Service was abysmal for a light Tuesday evening. Having worked in a restaurant/bar for 8 years in the past, I typically am more sympathetic and forgiving if there is a crowd or the place is short-staffed, but that was certainly not the case on this night. In addition to the hostess, bartender, and handful of servers, a manager was on duty also. So there is really no excuse to have to ask for water, have empty water and drink glasses on the table without being asked if I would like a refill, and having to ask for bread. Especially considering that the restaurant in recent years has been slow to increase food prices, but drink prices have skyrocketed ($3.50 for iced tea, $12 for wine, $9 for a hard drink, and $7 for a beer). It doesn't take a business math expert to figure out that the margins are in the drinks, so it would be in the restaurant's best interest to sell as many as possible (perhaps that partially explains why water isn't served unless asked for).
Appetizers, salads, and sides were great, but main course "fresh" fish dinners did not taste fresh at all and were returned - the grouper tasted like and had the consistency of baccala (salty and stringy). Not sure if this was a bad shipment or what, but when your specialty is fish, you'd better make sure that what you serve is better than what your customers can procure and make on their own at home. And it's great that the apps, salads, and sides were fantastic, but I can make those pretty well myself. What I can't do is source and prepare fish like a professional, and unfortunately this experience has me thinking maybe I should try.
While I'm offering free advice to the owner, I may as well comment on the atmosphere. First off, nobody thinks this place has a great atmosphere. I have never heard anyone say anything positive about it, and I agree. But nobody goes for the atmosphere or likely the service. If the food is outstanding, those sins are forgiven. The dining room stinks, actually has a slight musty odor to it or something. The tables and chairs are actually sticky to the touch for some reason. It's too dark to tell if they are dirty or perhaps the cleaners used have actually broken down the lacquer/finish, but seriously keep your hands and arms off the table if you want to maintain your appetite. The decor looks cheap and the oak bar just looks completely out of place, but I'm no interior decorator and I'm there for the fish first and foremost.
In conclusion, the servers are not trained well or simply not very good. This is a direct reflection on the manager, and she is apparently not very good either since my water and drink glass remained empty for at least a half hour. Any decent, competent manager could have spotted that from across the dining room and would have either corrected the situation herself or would have directed the server to. The atmosphere is on par with Eat'n Park. And now I have to question the food, which is the only reason to go there. Although, I have a general rule of not dining in establishments that serve "Atantic salmon" or tilapia since both are farm-raised and frankly low quality seafood. At some point, the Capstone actually added these to the menu, so perhaps that should have been a red flag. No decent fish restaurant would serve those fishes even if the public asked for them on a regular basis.
I may give them another shot at some point - anytime you serve anything besides chicken, there is a risk to quality. So I hope they can redeem themselves, as this was my wife's favorite restaurant previously. But now it will be forever remembered as the worst birthday dinner she has ever had.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.