I reserved a room online 14 days before arrival. On arrival at 7:30 pm, the front desk had a record of my reservation and sent me to a room which was already occupied. Back at the front desk the manager apologized to me that they had mistakenly double-booked the room and had no other rooms available. To the hotel's credit, the manager got on the phone and found me another room (18 miles away and 18 miles out of my way in each direction), but there is no excuse for such a mistake.
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