I checked in to this Hilton on Friday, August 3rd, 2012. We arrived at about 3:30 pm. There was a line at the front desk. Not knowing, the computer systems were down making the process of checking inn Guests, a nightmare for the young lady at the front desk. As others were complaining and growling about the wait, I patiently waited for my turn. The young lady at the front desk was working with a hand held radio to talk to housekeeping about rooms available. Yes, a bit of a slow process, but who expected the computer system to malfunction. Even though she could hear the ignorant comments of the unhappy Guests, she just kept smiling and doing her job. I work as a Manager in a restaurant and know how these situations can be. I greatly commend this young lady. I even told her so myself. This Hilton is very clean inside and out. My room is very comfortable and the staff is extremely helpful and friendly.
- Official Description (provided by the hotel):
- Hilton Garden Inn Allentown West is an affordable lodging option near Allentown, Pennsylvania. This modern hotel features an indoor heated pool, fitness center, free Wi-Fi and business shuttle service. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Garden Inn Allentown West Hotel Breinigsville
- Hilton Garden Inn Breinigsville
- Hilton Breinigsville