We stayed two nights for our friend's wedding. The hotel is pretty and the room was comfy enough and clean. No major problems there. But it was expensive and we were disappointed in the service.
Upon checking in, no one helped us with our bags. We were two women with several heavy bags and no one offered us any help. There were two guys watching us lug our stuff in. One was making Friday night plans on his cell phone. They didn't even acknowledge us. The person who checked us in wasn't friendly at all and didn't tell us where the elevators were or anything. We then dragged our stuff down the hallway to the elevator and again, no one offered to help.
The next day, we were in need of clean towels so we could shower for the wedding. We went out at 9am and came back at 3:30pm, assuming that 6.5 hours was enough time for housekeeping to make up the room. WRONG! No one had been in there. We even had the "please make up our room" sign on the door and housekeeping was on our floor when we left, but 6.5 hours later, nothing.
So I figured, forget the room, we just need towels. I called downstairs at 3:30 and asked for towels. The front desk girl sounded annoyed but said she'd send someone up. 3:45 and no towels. I call downstairs again, she says ok, someone will be right up. 4:00, still no towels. So I went out into the hallway and up to the maid's cart and asked her for some towels. Her response was "I'm getting to you room as soon as I can". I said "I don't care about my room, we need towels please". She looked at me like I was crazy! But she gave me the towels. Excuse me, I have to be at a wedding at 5:30!!
So we leave for the wedding at 5:15 and guess what, no one ever came up with the towels the front desk girl had promised us.
Upon checking out the next day, the front desk girl was rather cold to us (again). And we were charged more than what we were told on the phone when we booked the room. There was supposed to be a wedding rate for the rooms but they charged us more.
I would not stay here again, needless to say.
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- Also Known As:
- Normandy Farm Hotel Blue Bell
- Normandy Farm Hotel And Conference Center