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“Mostly good, but room for improvement” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Belle Vernon

Holiday Inn Express Hotel & Suites Belle Vernon
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Holiday Inn Express Hotel & Suites Belle Vernon
2.5 of 5 Hotel   |   181 Finley Rd, Belle Vernon, PA 15012   |  
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Ranked #3 of 3 Hotels in Belle Vernon
Certificate of Excellence 2014
Ambler, Pennsylvania
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
“Mostly good, but room for improvement”
3 of 5 stars Reviewed August 14, 2013

When I checked in, they accidentally gave my co-worker a room that had not been made up by housekeeping. I realize that mistakes happen, but what bothered me was that no employee on the premises had the authority to correct the situation, and the woman at the front desk had to phone someone for permission to give him a different room. I'm generally a fan of Holiday Inn Express, but I don't like dealing with a company where customer service people aren't authorized to fix problems.

Other than this, I had a good experience. My room was clean, and the breakfast was good. Rate was a little high for a rural location.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Belle Vernon, responded to this review, September 6, 2013
Dear Phil A,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast.

However, We’re sorry we fell below your expectation regarding housekeeping. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    24
    22
    4
    3
    3
See reviews for
31
8
4
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Claremont, California
Top Contributor
74 reviews 74 reviews
24 hotel reviews
Reviews in 38 cities Reviews in 38 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 24, 2013

We had an overall good experience, but sloppy and incorrect driving directions (from the Penn Turnpike) on their web site and poor Internet connections were frustrating. The front desk staff could have been more welcoming. Otherwise, the room and breakfast come up to HI Express standards.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, Indiana, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 10, 2013

We were driving late at night heading to a place in Pennsylvania and were still 4 hours from our destination and decided that we would like to find a place to stay for the night before getting on the Pennsylvania Turnpike (It is a Toll Road and we are on it for 3 hours and HATE too get off before our exit). So we took a chance and got off on the Belle Vernon Exit and stopped in at the Holiday Inn Express. They were kind of busy but not booked up and we were able to get a room. IT WAS BEAUTIFUL. We had the King Deluxe room and it had a pull out couch the kids could sleep on. The room was so nice that I kind of wished we were staying longer :). They have a free breakfast in the morning with Eggs, Sausage, Biscuits and gravy, danishes, donuts, ect. The only reason I gave 4 instead of 5 is the cost. It was 170+ dollars for one night and we didn't get in till 11pm and were out by 7a so it was a lot of money for a place to sleep, it wouldn't have been bad if we were staying and would be using the pool.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 30, 2013

Recently stayed for weekend to attend family funeral. The lady at front desk was very welcoming and helpful. The room was clean and comfortable. Breakfast was usual continental at this price hotel. The dining room staff was friendly and accommodating. Overall a very good experience at a reasonable price. Did not use pool or excercise facilities, but did appreciate free wifi. Will stay here again

Stayed May 2013, traveled solo
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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

My wife and I recently attended a conference at CalU of Pa. and stayed at your establishment, we couldn't have made a better choice.Clean and tidy was our first impression.The young lady at the desk was very cordial and friendly, and since our arrival was late afternoon on a warm day she had directed staff to cool our room. After dinner we opted for a swim. The pool and area around it was also very clean. The breakfast was beyond what other hotels offer, with fresh eggs and sausage, juice and a wide variety of breakfast items. The total experience was outstanding. We travel some, and don't get this kind of treatment at other hotels.Props to your hotel, this is the way things are supposed to be.

Room Tip: Hoss's Restaurant just down the street was one of the best I have ever been in. Not all Hoss'...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
76 reviews 76 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 21, 2013

I stayed here recently for 1 night. Overall my stay was pleasant. They had plenty of parking. The rooms were new, very clean, and quiet. The breakfast was very good and they seemed to offer a wider variety of food than other Holiday Inn Express hotels that I have stayed at. My only issue is that the price was a little higher ($135 with taxes) than I think it should have been for the area. I have stayed in similar hotels in larger and busier cities and have paid less for the same thing. Besides that it was a nice place to stay and worked for me.

  • Stayed April 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 10, 2013

We checked in very late at night. Prior to arrival we requested a king & crib, but got one with 2 fulls or queens. When we called the front desk to see about a different room with a king, they were able to accommodate with the room next door, which was nice since we had a lot of luggage. The hotel seemed recently renovated and the room was clean. The breakfast offered included eggs, pancakes, biscuits & gravy, along with the normal continental fare (cereal, yogurt, toast, muffins, danish, etc.) and several juices from which to choose. The exercise room looked nice, but didn't have time to use it. Free wifi is nice considering so many upscale chains charge for it. Location is slightly farther from the highway access than expected, but still was only a few minutes.

Room Tip: “Calling ahead didn't get us the room with the type of bed(s) we wanted, so if you have lots of...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Belle Vernon

Address: 181 Finley Rd, Belle Vernon, PA 15012
Phone Number:
Location: United States > Pennsylvania > Belle Vernon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Belle Vernon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Belle Vernon 2.5*
Number of rooms: 70
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