When I checked in, they accidentally gave my co-worker a room that had not been made up by housekeeping. I realize that mistakes happen, but what bothered me was that no employee on the premises had the authority to correct the situation, and the woman at the front desk had to phone someone for permission to give him a different room. I'm generally a fan of Holiday Inn Express, but I don't like dealing with a company where customer service people aren't authorized to fix problems.
Other than this, I had a good experience. My room was clean, and the breakfast was good. Rate was a little high for a rural location.
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