We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable Comfort” 4 of 5 stars
Review of Comfort Inn Heart of the Poconos

Save Saved
You added Comfort Inn Heart of the Poconos to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Inn Heart of the Poconos
2.0 of 5 Hotel   |   SR 611, Bartonsville, PA 18321 (Formerly Quality Inn and Suites Pocono)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #1 of 4 hotels in Bartonsville
Jackson, New Jersey
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Comfortable Comfort”
4 of 5 stars Reviewed July 27, 2013

I booked this hotel on a last minute addition to our mini vacation. It was for an overnight stay, which I did online and arrived at the hotel around 6-6:30 in the evening and check in was very smooth and no problems. Hotel seemed clean not much wear and tear in the hallways and no musty foul odors thoughout. They have a small indoor pool with Jacuzzi which my boys enjoyed. But it was nothing fancy. They also do have a lounge with a limited menu and there is also a restaurant directly across from the hotel that you can walk to. It seemed nice, but we did not try it. The room was clean and worked for us. There were four of us and we fit fine. It came with a fridge which was nice. Beds were comfortable and they had very nice, very white down like comforters which felt like being at home and more than enough pillows. The bathroom was extremely small, if you are someone on the larger side you may feel very cramped but it worked fine for us as we are not big people. The gave us plenty of towels which were all clean, toiletries and even let us know that if you were missing something basic in the toiletry area, they would supply it on the house, which was nice. I would recommend this hotel if you are traveling and need an overnight stop, it is not the type of hotel you would want to stay for an extended amount of time for a vacation as it does seem like it may accommodate truckers also. But it is in a very convenient area and was clean and accommodating. They also do offer a free hot breakfast, which was not bad. They featured, cereals, oatmeal, 2 types of make your own waffles, bagels, toast, pastries, muffins, juices, kids yogurts, fruits, eggs, sausage and hashbrowns. My only complaint would be that they built this hotel right along Rt. 80 which is directly behind the hotel and you can hear the truck traffic through the night although it was not that bad, but if you are a light sleeper it may bother you. Other than that, I don't have much to complain about but would say to use this hotel only for an overnight stay, it does the job.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 29, 2013
Dear jennlew,

Thank you for taking the time to write a review of our hotel and providing us with such great feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

176 people have reviewed this hotel

Traveler rating
    41
    47
    38
    23
    27
See reviews for
62
47
10
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Minneapolis
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 22, 2013

needed a place to stay on our way from NYC to Niagara Falls. The city before this had a HI Express for $139 (and wouldn't negotiate) and a Quality Inn for $69 with no brksft or pool. The QI had terrible reviews so we looked a bit further. Found this hotel for $89, very happy we did. Clean, pool, bar (didn't use) and very nice sized room. We were on the highway side and could occasionally hear noise when the A/C was off. Otherwise happy with stay.

Room Tip: Non-highway side.
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 29, 2013
Dear tgbdp54,

Thank you for taking the time to write a review of your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Pennsylvania
1 review
4 of 5 stars Reviewed July 20, 2013

The front desk staff was wonderful,very helpful and very welcoming. Theroom we had could use some updating. The ceiling needs painted,the safe did not work (which wasnt a big deal)the room was alittle musty,the wallpaper was peeling and beds had dog hairs on it. Could use some new mattresses. I did however love the comforter and sheet set. The bathroom was very tiny. The price was of the room a alittle high for the quality of the room,but that being said overall it was ok and if the prices go down I would consider staying again. The pool and hot tub was great,and the breakfast was wonderful.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 29, 2013
Dear treed080898,

We would like to thank you for taking the time to write a review regarding your recent stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saline, Michigan
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 10, 2013

We experienced a water leak outside out bathroom door. We notified front desk of the large area of water building on carpeting in front of the bathroom. We had wet socks, had to step over the water, very annoying! Maintance looked at the water & gave us more towels to put down on the floor. I asked if our bill would be lowered for our inconvenience, he looked cross eyed & confused! No adjustment! We will never return to this Comfort Inn again!

  • Stayed July 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 29, 2013
Dear LindafromMI,

Thank you for taking the time to write a review of your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmwood Park, New Jersey
Top Contributor
66 reviews 66 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 8, 2013

We stayed with our dog for a night at the Comfort Inn. The people there were super nice and very helpful and that's what got this to a 3 from a 2. The facilities really need a going over. There were multiple patches to the wallpaper in the bathroom, not to mention a number of flies. The acoustic tile ceiling was stained and showed many gaps, and the stucco ceiling in the room wasn't much better with water stains and paint flakes. The bed springs were shot and so we not only would sink into the mattress but every time we moved the sound was like an old pickup truck whose springs are years past their change date. On the positive side, the room was clean and it did look like the sheets and comforter were fairly new. The A/C did a reasonably good job, but it felt damp in the room even when we had it running for some time. I am not sure if I'd stay again unless I knew there were new beds.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 29, 2013
Thank you for taking the time to complete a review your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mass
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 7, 2013

The rooms are comfortable, the bathroom in our room needed a little TLC and housekeeping needs to do a little better job cleaning under furniture, but other than that bed was comfortable, front desk staff where friendly and helpful. I would stay again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 8, 2013
Dear TravelerShrewsbury,

Thank you for talking the time to write us a review. Your suggestions will be relayed back to our head of housekeeping to better serve you in the future. Comfort Inn, located in the heart of the Poconos is a great place to stay while visiting the Pocono Mountains and offers guests with an onsite bar and lounge that provides great food and drink specials with a great happy hour. Guests also have access to the sand volleyball court, outdoor deck, and indoor pool. Our guest rooms continue to be remodeled and we hope they provide our guests with comfort, convenience, and a sense of home. Also, the front desk staff truly appreciates your kind comments and hopes to see you soon. Thanks again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgewood, New Jersey
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 7, 2013

We stayed at this Comfort Inn for one night so that we could attend a wedding nearby. On walking into the lobby I immediately noticed the odor of old cigarette smoke and sweaty bodies. The carpet from the lobby to the rooms and the rooms to the bar and breakfast area was worn and dirty and the brown swede couch was very stained on the arms. My husband said the men's bathroom off the lobby had working urinals but a non-working toilet with no wall between.

The pool area had nothing about it that would attract someone and it was really hot on this above 90 degree day. A few windows that slid open to let in some air would be nice. And towels that actually fit around your body.

The breakfast this morning wasn't bad and had the usual - of eggs, potatoes, and small sausage patties, juice, a waffle making station, etc.

Thankfully, except for the same well used smell, the room wasn't bad and the beds comfortable.

what was really surprising was they charged us $200 a room! We've stayed at much nicer places with much more going on in the area for much less money. And we were supposed to have received a "break" on the cost due to the wedding.

I would never go there again. I guess, had we not booked this because it was recommended by the wedding couple, the deal breaker for me would have been that just before you make the turn there are two "adult" stores - one on the left and the other on the right. Had I seen them BEFORE we booked, we'd have gone somewhere else.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 8, 2013
Dear Jerseygirl46772,
Thank you for writing a review; we appreciate all comments to help improve our facilities. Over the holiday weekend we provided service to over 1200 guests that were staying with us, our maintenance crew regularly deep cleans the carpeting which was installed just 2 yrs ago. Our experienced staff is available to take care of any concerns brought to our attention, we hope next time you allow us to help you with your stay.The men’s bathroom had just been renovated that morning and another bathroom was made available to any hotel guests in need as the signs stated in the men’s room. Also, I’m sorry the temperature in the pool was not to your liking, with 95 degree temperatures and 80 % humidity, the Poconos experienced extreme heat over the weekend. Choice hotel s provides a standard size pool towel for all properties, however, feel free to always ask the front desk for larger towels if needed. Your stay was overlapped with a holiday weekend and a Pocono Indy car race, by lowering our rates which are predetermined by the Corporate company, we were actually lower than most hotels that were getting upwards of $269 per night. We also have many weddings stay with us because of proximity to wedding venues and the fabulous Lounge where many wedding parties come back to enjoy live DJs and great drinks after their big day. Your concerns about the adult stores located nearby are something we unfortunately cannot control. We are also surrounded by Giant food market, Red Lobster, Red Robin, longhorn, Lowes, Kohl’s and several other shopping destinations. The Famous Big Daddy’s restaurant is right in front of our hotel and provides guests with a great 20% off your meal discounts. We hope you reconsider as you can see from previous reviews our staff goes out of their way to provide guests with an enjoyable stay.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Comfort Inn Heart of the Poconos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Heart of the Poconos

Address: SR 611, Bartonsville, PA 18321 (Formerly Quality Inn and Suites Pocono)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Bartonsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Bartonsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Heart of the Poconos 2*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Choice Hotels, Tingo, Priceline, Hotels.com, Despegar.com, BookingOdigeoWL, Venere and Agoda so you can book your Comfort Inn Heart of the Poconos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Heart Of The Poconos Hotel Bartonsville
Comfort Inn Bartonsville
Bartonsville Comfort Inn

Owners: What's your side of the story?

If you own or manage Comfort Inn Heart of the Poconos, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.