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“Needs a little tender care, but still would stay again” 3 of 5 stars
Review of Comfort Inn Heart of the Poconos

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Comfort Inn Heart of the Poconos
2.0 of 5 Hotel   |   SR 611, Bartonsville, PA 18321 (Formerly Quality Inn and Suites Pocono)   |  
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Ranked #1 of 4 Hotels in Bartonsville
Mass
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Needs a little tender care, but still would stay again”
3 of 5 stars Reviewed July 7, 2013

The rooms are comfortable, the bathroom in our room needed a little TLC and housekeeping needs to do a little better job cleaning under furniture, but other than that bed was comfortable, front desk staff where friendly and helpful. I would stay again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 8, 2013
Dear TravelerShrewsbury,

Thank you for talking the time to write us a review. Your suggestions will be relayed back to our head of housekeeping to better serve you in the future. Comfort Inn, located in the heart of the Poconos is a great place to stay while visiting the Pocono Mountains and offers guests with an onsite bar and lounge that provides great food and drink specials with a great happy hour. Guests also have access to the sand volleyball court, outdoor deck, and indoor pool. Our guest rooms continue to be remodeled and we hope they provide our guests with comfort, convenience, and a sense of home. Also, the front desk staff truly appreciates your kind comments and hopes to see you soon. Thanks again!
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196 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Ridgewood, New Jersey
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 7, 2013

We stayed at this Comfort Inn for one night so that we could attend a wedding nearby. On walking into the lobby I immediately noticed the odor of old cigarette smoke and sweaty bodies. The carpet from the lobby to the rooms and the rooms to the bar and breakfast area was worn and dirty and the brown swede couch was very stained on the arms. My husband said the men's bathroom off the lobby had working urinals but a non-working toilet with no wall between.

The pool area had nothing about it that would attract someone and it was really hot on this above 90 degree day. A few windows that slid open to let in some air would be nice. And towels that actually fit around your body.

The breakfast this morning wasn't bad and had the usual - of eggs, potatoes, and small sausage patties, juice, a waffle making station, etc.

Thankfully, except for the same well used smell, the room wasn't bad and the beds comfortable.

what was really surprising was they charged us $200 a room! We've stayed at much nicer places with much more going on in the area for much less money. And we were supposed to have received a "break" on the cost due to the wedding.

I would never go there again. I guess, had we not booked this because it was recommended by the wedding couple, the deal breaker for me would have been that just before you make the turn there are two "adult" stores - one on the left and the other on the right. Had I seen them BEFORE we booked, we'd have gone somewhere else.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 8, 2013
Dear Jerseygirl46772,
Thank you for writing a review; we appreciate all comments to help improve our facilities. Over the holiday weekend we provided service to over 1200 guests that were staying with us, our maintenance crew regularly deep cleans the carpeting which was installed just 2 yrs ago. Our experienced staff is available to take care of any concerns brought to our attention, we hope next time you allow us to help you with your stay.The men’s bathroom had just been renovated that morning and another bathroom was made available to any hotel guests in need as the signs stated in the men’s room. Also, I’m sorry the temperature in the pool was not to your liking, with 95 degree temperatures and 80 % humidity, the Poconos experienced extreme heat over the weekend. Choice hotel s provides a standard size pool towel for all properties, however, feel free to always ask the front desk for larger towels if needed. Your stay was overlapped with a holiday weekend and a Pocono Indy car race, by lowering our rates which are predetermined by the Corporate company, we were actually lower than most hotels that were getting upwards of $269 per night. We also have many weddings stay with us because of proximity to wedding venues and the fabulous Lounge where many wedding parties come back to enjoy live DJs and great drinks after their big day. Your concerns about the adult stores located nearby are something we unfortunately cannot control. We are also surrounded by Giant food market, Red Lobster, Red Robin, longhorn, Lowes, Kohl’s and several other shopping destinations. The Famous Big Daddy’s restaurant is right in front of our hotel and provides guests with a great 20% off your meal discounts. We hope you reconsider as you can see from previous reviews our staff goes out of their way to provide guests with an enjoyable stay.
Thank you again.
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Abington, Pennsylvania
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 28, 2013

On a visit to relatives we found ourselves needing to extricate ourselves from undesirable rooms we had booked at a usually reliable motel chain. When we called Comfort Inn, helpful staff informed us that there were two rooms left, and if we didn’t mind paying for “premium” with a fireplace or hot tub, they would hold one for us until 5:00 PM. They reassured us we were not far away and shouldn’t have any trouble getting there in time. When we arrived, check in was like a reunion of old friends. Our room was clean and fresh (unlike the place we left). It had a very comfortable king bed and -- it was $20 a night cheaper!!!

As pleased as we were with our “premium” room, it wasn’t exactly what I would think of as “luxury,” since besides the electric fireplace (which we were not inclined to try in late June) it’s furnishing were the same as all the others and the size was about average. Also, there was a clothes-hanging alcove rather than a closet, and the bathroom was tiny. It did have an impressive flat-screen TV though, the adjustable showerhead was fabulous, and it was less expensive than the other motel’s “standard” room.

While the location was convenient right on route 611 near the interstate exit, the Inn was at the back of a kind of tacky parking lot behind “Big Daddy’s” restaurant. There is a lounge right in the motel which offers the benefit of handy food and drink, but is a bit noisy. Fortunately, our room was in the back and in the other wing.

So, while I reserve five stars for a truly luxury room, lots of amenities, and large bathroom -- with the staff who said and did everything right, good bed, reasonable price and great cleanliness, this was a solid four-star plus experience which I plan to repeat in the future.

Room Tip: Ask for a room facing away from the road, and not too close to the lounge.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, July 8, 2013
Dear Cares4Quality,

Thank you so much for taking the time to write us such a kind review. Our employees enjoy hearing from guests like yourself, who we can tell enjoyed their time with us and were happy with their guest experience. Being that we are a Comfort Inn, not only do we take pride in knowing our rooms are comfortable, but affordable as well. We are still in the process of upgrading our guest rooms and as you mentioned, we have just upgraded to flat screen TVs and new bedding in all guest rooms with other renovations on the way. Being in the heart of the Poconos is a huge advantage to us and our guests who are provided with the opportunity to experience all the Poconos has to offer. Many guests and truckers appreciate the size and the accessibility of a large onsite parking area. We are one of the few Pocono hotels that provide ample parking spaces to hotel guests, without having to send them walking long distances back and forth from their rooms to vehicles. On weekends the Lounge is a great place for guests to come in and enjoy great cocktails and food specials. Our guests enjoy our live DJs and there is always plenty of space on the outdoor deck to sit and enjoy the night within a quieter surrounding. Once again thank you so much for your review and we hope to see you again soon!
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Waterloo
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2013

Pretty good overall though a little more attention needs to be paid to bathroom deficiencies - although it was quite useable ! Good value for money ! Nice breakfast provided and on site bar/lounge was not too bad .

Room Tip: Choose a room on opposite side to interstate !
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Comfort Inn Heart of the Poconos, responded to this review, June 17, 2013
Dear Eric E.,
Thank you so much for taking the time to write us such a helpful review. We like to hear from our guests and take their thoughts into suggestion while trying to provide future guests with the best possible experience. We are still in the process of upgrading our guest rooms with new features to make your stay more comfortable and convenient. Also, I am happy to see that you took advantage of and were pleased with the complimentary breakfast and the onsite Lounge. We hope to see you again soon and have the opportunity to make your stay with us even better. Thank you!
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Toronto, Canada
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 2, 2013

Stayed one nite at the Comfort Inn Heart of the Poconos (June 2013).

Had a great sleep -- A/C no noise, efficient. Beddings, pillows, linen - absolutely no complaints.

Room (King bed) spacious, clean. Bathroom same; also, more than enough vanity space. Shower head great.

Breakfast - lots on offer - scrambled eggs, sausage, potatoes, waffle (do it yourself), yougurt, danishes, bagels.

Service very friendly and accommodating. Lots of parking spaces. Furnishings very functional, would be perfect if they added one more chair (just one, plus one armchair). (Note - great table, useful for eating in).

This hotel is perfect for stay during shopping trips at nearby outlet, The Crossings (no more than 5 mins drive away). Lots of restaurants in the area, one, Big Daddy (Barbecue), just outside the hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, Manager at Comfort Inn Heart of the Poconos, responded to this review, June 3, 2013
Dear nerlovestravel,

Thank you so much for your wonderful review. It is great to hear that you had such a wonderful and comfortable stay with us. The new bed linens and pillows really do seem to make a difference to our guests as we continue upgrading the hotel. Our staff also appreciates your kind comments. We are very proud of their efforts to serve you and other guests and make your stays the best they can be. Being in the Heart of the Poconos is also a huge advantage as we are extremely close to attractions and dining. Next time make sure to visit our inside bar and lounge which is very convenient and comfortable for hotel guests and offers an extensive menu of food and beverages. We are even currently offering a 10% discount off of food purchases for hotel guests. We are happy to hear that you were able to take advantage of all the Poconos has to offer and hope you will be back for a visit in the near future. Thanks again.
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2013

Me and my family came for a mini getaway from the city. I booked at the comfort inn and dont regret it. The staff Alyssa was a great help! She found us a great room for us to stay together. She was nice and very helpful. The room was more of what we expected. Clean & comfortable. Loved that we had several restaurants close by and not far like some other hotels i saw before booking. The nice staffs, cleanliness and service at this hotel will definitely will make me return for another getaway.

-Jaime Guzman

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, Manager at Comfort Inn Heart of the Poconos, responded to this review, May 28, 2013
Dear Jaimeguzman162,

Thank you so much for taking the time to write such a kind review. All of our staff really appreciates hearing from guests and knowing that they were able to help them in every way possible. Cleanliness and comfort are also very important to us and we are happy to have been given the opportunity to provide you with the best possible service. Our new guest room upgrades have really allowed us to increase guest comfort with new bedding, pillows and accessories. Also, being that we are located in the heart of the Poconos is quite an advantage for us and our guests. We are located within minutes of ski resorts, Mt. Airy Casino, dining, outdoor entertainment and shopping. Thank you for keeping us in mind and we hope to see you and your family again soon!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 22, 2013 via mobile

We were in the area for a funeral and stayed there for a few days. After the first night, we asked to move to another room because the room we were in had ants. Allison McGuire immediately moved us to another room without hesitation.

I've been in hotels and motels before where a complaint about bugs resulted either in being handed a can of bug spray and being told "here you go" or the staff shrugging their shoulders saying "we're full, there's nothing we can do..."

Allison went above and beyond in her response... We got t the new room and noticed that it was lacking a fridge like the previous room. She immediately went and moved a fridge from another room for us.

We enjoyed our stay and will be staying there again. BTW, happy birthday Allison.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, Manager at Comfort Inn Heart of the Poconos, responded to this review, May 28, 2013
Dear Scor P.,

First off I would like to thank you for your review, and apologize if there were any inconveniences with your stay. Any guest challenge that we encounter is something we take very seriously and try to handle with quickness and professionalism. We hope that our staffs’ response will help you remember us and hopefully return in the near future. Allison also really appreciated the Happy Birthday wishes! Thank you again.
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Additional Information about Comfort Inn Heart of the Poconos

Address: SR 611, Bartonsville, PA 18321 (Formerly Quality Inn and Suites Pocono)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Bartonsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bartonsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Heart of the Poconos 2*
Number of rooms: 116
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Also Known As:
Comfort Inn Heart Of The Poconos Hotel Bartonsville
Comfort Inn Bartonsville
Bartonsville Comfort Inn

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