Upon check-in I waited approx. 5 minutes for the staff to finish a smoke break before acknowledging me. After finally checking in and receiving our site information we arrived at our site to find it completely covered in leaves. We called the office to request some clearing of the leaves and were told "we can bring you a rake". After spending $44 and making our reservation well in advance, this was not acceptable. We didn't want leaves tracked into our trailer all weekend. This is like checking into a hotel to find your room uncleaned. We were also informed that the heater in the pool was not functioning.
Our friends come here each year and rent a cottage. They were told there was an oven (as our plan each year is to cook a prime-rib dinner together). They arrived to find the spot an oven was previously built-in, empty and replaced with a tiny micro-wave oven. We had to cook the roast in our trailer. We and our friends had inquired ahead of time to be sure the "civil war" (Oregon State vs. U of O) game would be available on TV/cable in the resort. We were assured it was. IT WAS NOT.
We have been going to this resort for years. It is a special time with good friends. We were happy in the past but after this experience we won't be returning. No customer service, no maintenance, false information and no compensation for inconveniences all add up to a bad experience - not how we will choose to spend our limited time off.
- Also Known As:
- Mt Hood Village Rv Hotel Welches