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“Serenity Near the Mountain” 5 of 5 stars
Review of The Resort at The Mountain

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The Resort at The Mountain
4.0 of 5 Resort   |   68010 E. Fairway Avenue, Mt Hood Golf Resort, Welches, OR 97067-9706   |  
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Ranked #1 of 2 Hotels in Welches
Portland, Oregon, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Serenity Near the Mountain”
5 of 5 stars Reviewed May 29, 2013

This was a great find!
Less than a hour from Portland, the Resort at the Mountain was a wonderful overnight getaway. The grounds and he resort itself are beautifully maintained and a pleasure to experience. The staff were all very friendly and the dining experience at Altitude was amazing- both service and food-wise. Yum!
The room was upscale, comfortable and extremely clean with lots of amenities. Our only regret was that we didn't make reservations at the spa before arriving as they were booked up when we inquired. Look forward to another visit and a chance to experience the spa!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at The Resort at The Mountain, responded to this review, May 31, 2013
Dear Guest,

Thank you for business, and for your comments. We appreciate your taking time to provide your review, and we look forward to your return.

Sincerely,
John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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553 reviews from our community

Traveler rating
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    47
    24
    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
seattle
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 29, 2013

Average room, motel style, in a very good location with clean rooms and linens. Nothing stands out as particularly good or bad. All of the staff with whom we interacted were quite pleasant however. We avoided the restaurants based on reviews, but found good coffee and food nearby. Overall, the room felt overpriced; neither unique nor memorable. It is a fine place to stay, but I imagine there are better options nearby.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 26, 2013

First and last stay here for sure. Planned to have memorable birthday trip at a "resort" up on Mt. Hood but found myself at a beautiful property on the outside and un cared for place inside. :( Dust and cob webs in dinning area, bugs in window sills in guest room, worn out items in room, guest book scribbled in, do not disturb sign 100 years old it seemed, scratched up doors and walls inside the guest room. Not a cared for place, except for the grounds. It's one of those places you want to uncover the pillows and bed and see what you have paid for. No "happiness" around there, no super friendly people, just people doing their job and not really caring much about the details or the satisfaction of their guests. Asked for another night was told to call back, that they couldn't make a note of me wanting to stay anothr night. And I only wanted to stay another night BEFORE I arrived to my room. Once I fully checked in and looked around, I didn't want to stay another night and did not so. I stayed the two I had planned and that was too many nights at this place. NOT worth the money!! No competition up there so they can do what they want. Don't stay here, details don't matter, like cleanliness and guest satisfaction, those are details, right? At check out, they asked how my stay was, I said it was just ok and they said "sign here and have a nice day." Could have complained from the get go but why, details don't matter there and it was clear how much they care and would care.

Room Tip: Don't pick any room here, that's my best advice.
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at The Resort at The Mountain, responded to this review, May 29, 2013
Dear Guest,

I am sorry to hear of your experience this past weekend. Your comments, and criticisim, are very important to me. It would be helpful to gain more insight from you. Would you be willing to provide more detail directly with me? I would encourage you to provide as much detail as possible so that we can address your comments and gain from your insight.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 13, 2013

We used to love to come here but it's definitely gone downhill in the past few years.

The rooms need to be spruced up and the staff needs to polish up their attitudes as well. Even with a Groupon it feels like staying here is a ripoff. Not sure what's happened in the past few years but it isn't good. I hope management starts paying more attention.

Room Tip: Stay in a room that has a patio onto the common area. Those are generally nicer and you have quick a...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at The Resort at The Mountain, responded to this review, May 16, 2013
Dear Guest,

We appreciate your feed back, both positive and constructive. I look forward to addressing your comments. Please contact me directly at The Resort so that I can take corrective action to insure we always meet your expectations.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Washington
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 8, 2013

Our only regret was that we were just able to stay the one night! All staff that we encountered were beyond helpful. The food is terrific and well priced. We found the bed to be wonderful and left us rested the next day. The bathroom is gorgeous! The entire property was enchanting with the room feeling very luxurious. We will make sure to stay no less than 3 nights next time we are up this way! The only downside was when we were outside, the heating unit was very loud. Since you're sitting right next to it, the sound was a major distraction when trying to immerse yourself if the sounds nature. (I ended up turning it off while I was on the patio.)

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at The Resort at The Mountain, responded to this review, May 9, 2013
Dear Guest,

Thank you for your comments and insights. We look forward to welcoming you back in the near future.

Best Regards,
John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
1 review
4 of 5 stars Reviewed May 1, 2013

Had a one night stay on our way from Bend to Portland, Every staff member we encountered was helpful, friendly, and accommodating in every way. Had a very comfortable King bedded room with Euro style linens, large flat screen TV, and eco friendly upscale toiletries in a tasteful modern-decor bathroom. Great golf course with very reasonable green fees. Got a good rate for our stay through a Trip Advisor, special making for an excellent value. The setting for the resort is woodsy and intimate, but lacks any real view (woods and trees are not a big deal for most Northwesterners) or sense of "specialness". While I would not rate the Resort at the Mountain as a "luxury" property it is very comfortable, upscale, and classy. Bed and bath are great (most important wouldn't you agree?), Interior spaces are of high standard, staff is terrific, and the value is excellent. Best choice in the area. We'll be back.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at The Resort at The Mountain, responded to this review, May 9, 2013
Dear Guest,

Thank you for taking your time to rate our property, and to provide our staff with your comments. We look forward to seeing you return often.

We do appreciate your business.

Best Regards,
John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle Creek, Oregon
1 review
5 of 5 stars Reviewed April 30, 2013

We purchased a special price online package. Our room was huge with a king bed and fireplace -comfortable, clean, quiet. The pool and spa were relaxing, even on a dreary cold day. Great breakfast at Altitude and fun playing nine holes of golf in the rain. We had a lovely time at a terrific value. We will definitely stay here again.

Room Tip: We liked the convenience of the ground floor king fireplace room near the pool and restaurant.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at The Resort at The Mountain, responded to this review, May 6, 2013
Dear Guest,

We appreciate your comments, and we thank you for your business. Please return soon and often.

Best Regards,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Resort at The Mountain

Address: 68010 E. Fairway Avenue, Mt Hood Golf Resort, Welches, OR 97067-9706
Phone Number:
Location: United States > Oregon > Clackamas County > Welches
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Welches
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Resort at The Mountain 4*
Number of rooms: 157
Official Description (provided by the hotel):
Nestled in the western highlands of Mt. Hood less than an hour above Portland, The Resort at The Mountain is a premier Oregon golf, ski & meeting resort. With a unique ambiance, exceptional service, and the natural beauty of national forests and clear running streams, The Resort offers a wonderful array of experiences for couples, families, outdoor enthusiasts and meeting or event groups. ... more   less 
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Also Known As:
The Resort At The Mountain Hotel Welches
Hotel At The Mountain
Resort At The Mountain

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