I have never given a one star review. The only reason this place gets a horrendous one star review is:
1) Upon approaching the front desk clerk to inquire if they had a room (we had been driving for 8 hours) we received a very annoyed clerk. He was completely disinterested in our business and was annoyed when we asked him for several options based on AAA, gov't contractor etc. Finally we chose a room, not knowing which discount we were using because he wasn't very friendly. Based on overall appearance of the hotel, we ignored his ignorance and happily checked into our room. It seemed fine, a bit warm but we opened the windows on the 3rd floor room. That evening after laying down, BOTH of my sisters received flea bites in bed and didn't want to say anything because we were traveling with our mother and she gets freaked out on bugs. My sisters only told me when I pulled a live flea off of my foot and freaked out.
I don't have pets, and we had been traveling for the 6 days prior in pet free locations.
Upon discussing it with the front desk I was met with the obvious disbelief because this hotel is pet-free. But I further felt like I was being dismissed because the front clerk clearly did not believe the incident had occurred. He could not offer anything because he stated he did not have an 'override' authority. He took my info and said as soon as the manager got in she would call me or email me. There was no calling housekeeping to investigate or ask to show where or what bed my sisters were sleeping in. To date I have NOT received any response. None of my family will ever recommend nor return to this location or utilize this hotel chain.
Highly disappointed. I will stick to Marriott hotels at this same price point.
- Official Description (provided by the hotel):
- This Ultra Clean Troutdale, Oregon hotel is situated in the heart of Oregon's best natural wonders and attractions. Located at the mouth of the Columbia River Gorge but just minutes from downtown Portland, visitors can experience breathtaking Gorge sights without staying too far from the state's urban capital. Guests of BEST WESTERN PLUS Cascade Inn & Suites will enjoy friendly service and deluxe hotel amenities - like satellite television, luxurious pillow top mattresses, high-speed Internet access, complimentary hot breakfast, free parking, complimentary newspapers, and an evening soup and cookie reception every Monday through Thursday. This Troutdale hotel also features an indoor heated pool, hot tub, steam room, and exercise room, is completely non-smoking and pet-free. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Troutdale
- Troutdale Best Western
- Best Western Cascade Hotel