I just returned from a 3-night stay at the Phoenix Inn in Tigard. I chose the Phoenix Inn for its close proximity to a workshop I was attending and the reasonable rates. The smell when in the lobby when I arrived was stifling -- very much like the spray that is used to cover up when someone smokes. I had requested a non-smoking room so was nervous when I got off the 3rd floor elevator and smelled the same stale smell. However, my room was clean and smelled fresh and I am sure it had not been smoked in. The room itself was fine if a bit generic. No extras like hand lotion and thin, sparse towels, but clean and spacious.

The problems started the next night. Around 10:40 pm the fire alarm went off and blasted in my room, right as I was just drifting off to sleep. Guests got dressed and went out in the hallway but someone from the front desk assured us that it was an accident and everything was fine. So, I went back to bed to try and relax and a few minutes later, the alarm went off again! This time I did not even go out. It then went off a third time about ten minutes after that. Finally I got to sleep. The next morning I discovered (after already starting it) that there was no hot water for a shower. So, cold shower. Then the elevator was out so I took the stairs to the first floor looking for the continental breakfast. It had been moved as power was out on the first floor and there was a makeshift breakfast down the hall with no juice. There also were no cereal bowls and I had to go request some as they were being washed by hand. I talked to the manager about reducing my bill due to the lack of sleep from the fire alarm and the cold shower. She assured me she would take care of it and said there had been some electrical sparks which triggered the fire alarm and power outage, which was pretty scary.

That night when I returned from the workshop, the power was still out on the first floor and I was not able to check messages on the computer. When I checked out the following day, power had finally been restored though there was still only a makeshift continental breakfast. My bill, which was to have been reduced, was for the full amount. So, once again I asked to speak to the manager. She was not there but the front desk promised that it would be taken care of and a revised bill faxed to my office. Upon returning to work yesterday, there was no fax of the bill waiting for me. So, I called the Phoenix Inn again and was told that they had again forgotten to take care of it but would. This time, finally, I received an adjusted bill.

What upset me most about this experience was the lack of response from management. They could have done more to make the situation better for their guests. Because of that, I would not stay at any Phoenix Inn again! On the plus side, it is very quiet, across the street from a Starbucks where I was able to get decent coffee, and just down the street from a mall.

We (two adults and a toddler) stayed two nights in February 2005 and were very impressed. There were reshly baked cookies at the front desk, and the person who checked us in was very helpful. We stayed in a Spa Suite, which was spacious, clean and well-designed. Lots of nice touches in the room like little water bottles, a coffee maker and a very powerful microwave. The breakfast spread was surpisingly good. Highly recommended.

A group of us stayed there and we were very impressed. The rates were great. The rooms were great. We were going out for evening drinks and they provided a shuttle van to pick us up so we didn't have to drive. Great Experience with them.