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“Embassy Suites in Tigard OR” 4 of 5 stars
Review of Embassy Suites Portland - Washington Square Hotel

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Embassy Suites Portland - Washington Square Hotel
3.0 of 5 Hotel   |   9000 SW Washington Square Road, Tigard, OR 97223   |  
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Ranked #2 of 10 Hotels in Tigard
GreenLeadersSilver level
Los Angeles, United States
1 review
“Embassy Suites in Tigard OR”
4 of 5 stars Reviewed July 26, 2014

The hotel features clean, spacious rooms and attentive and friendly staff members. It doesn't seem to be close to public transportation to Portland (that requires several busses), but it's a comfortable place to stay if you have your own transportation.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, August 4, 2014
Thanks for your review, Valentino! We love your review and hope to serve you again soon,
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553 reviews from our community

Traveler rating
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    86
    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Maui
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 25, 2014

This property fit our needs perfectly. We were part of a soccer club from Maui, Hawaii and needed a place close to the fields we would be playing on. We appreciated the space of each suite, though 2 Queen beds would have been better than the 2 full beds. We did squeeze in a rollaway bed between the full size bed and the window. Perfect for my daughter, though the spring mattress wasn't as comfortable as she needed. She is a full size person already. May work better for smaller kids. Also the daily breakfast buffet with the omelet station was great. We could get something to eat before heading out for a full day. Chef's were busy, friendly and seemed very happy! Helps to start the day right.

We loved the location with Target and the Washington Square Mall within walking distance and a variety of restaurants a short drive away. We even found the Sky High trampoline center about a 5 minute drive, that was fun. Anything we don't have in Maui was a highlight!

I would like to say that I called ahead with a few questions and spoke with Heidi. She was knowledgeable about laundry facilities on and off property, where to get a late night pizza delivered from. She recognized and greeted us each day we came through the lobby. And Victor was also helpful and friendly. Great staff, much appreciated.

Requested a few extra towels and pillows and those were delivered promptly. And they remembered to keep the towels over stocked, with 5 ladies, we like our towels.

We would definitely stay at this hotel again when we come to the Beaverton area.
Aloha!!

Room Tip: We had room 824, no problems. The view out the back window was to Target. Parking lot wasn't n...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, July 27, 2014
Dear Mauikay,
Thank you so much for your review and bringing your girls to Embassy Suites. I will personally pass along your message to Heidi and Victor. We loved having you here and look forward to seeing you next year! Mahalo!
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Los Angeles, United States
1 review
4 of 5 stars Reviewed July 24, 2014

Extremely friendly and helpful staff from the front desk to the waiters and buss boys for the breakfast buffet. The facilities were clean. The only down side was there doesn't appear to have a lounge where you can relax or if you are waiting for someone. I may have not noticed if there was one. I would definitely stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, July 27, 2014
Thank you for your kind review, Fred. We love that you enjoyed your visit and I'm embarrassed that you didn't find our intimate Crossroads Lobby Bar. Maybe the problem with have a "best kept secret" is that our bar can be difficult to locate, tucked into a quiet corner of the lobby.
Honestly, some of our most fun and friendly team members serve terrific drinks & food in Crossroads and I hope to buy you a beer on your next visit.
Safe travels,
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California
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel is obviously managed by professionals and staffed by professionals. The staff smile as if on cue whenever a guest approaches. How refreshing!

The typical Embassy Suites full hot breakfast with custom made omelettes, is great, as is the daily afternoon happy hour. Our room was clean and off to a corner, which limited the natural echo effect from the atrium noise.

I give it 4 stars, not 5, because of ultra slow WiFi, and furnishings and carpets which have a distinct 1980s look and feel. But rather than plow money into renovations, maybe they should spend it on a better WiFi system, which was slow and temperamental enough to impede working in the room.

Room Tip: The atrium produces a noise vortex. They have a separate tower which is supposed to be quieter. Othe...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, July 20, 2014
Dear andsank,
Thank you very much for your review and, of course, your business. In an effort to retain your loyalty and earn your fifth star, AT&T is presently designing our next-gen wi-fi system for installation this year. In addition, we'll be refreshing the suite decor this winter, too.
We hope you come back to visit often and look forward to showing you our improvements as they occur. In the meanwhile, we'll do everything possible to retain your business with best-of-class service. Thanks again and safe travels,
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Eugene, United States
1 review
5 of 5 stars Reviewed July 16, 2014

I have stayed at this Embassy many times and to me it has always been and very friendly and helpful everytime we have stayed here. Right from the beginning the staff is friendly and courteous. The extra amenities as the complimentary full breakfast and the managers reception is always so great.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, July 19, 2014
Dear Doris,
There's no greater satisfaction in hospitality than hearing you say, "we'll be back!" We truly appreciate your willingness to share with the tripadvisor community and look forward to welcoming you back! Thanks for the terrific review and your continued loyalty.
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Delta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2014

This hotel was recommended to me by a friend and it did not disappoint. Although yes it could use a little updating however the staff, food, cleanliness, manager's reception and location far surpassed a need for newer drapes. Loved the included hot buffet breakfast. I would definitely book again with no hesitation

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, July 14, 2014
Dear TsawAllie,
Thank you very much for your kind review. We realize that there are newer hotels in Portland, but we work hard to ensure that the cleanliness, maintenance & service we provide surpass our guests' expectations. We're so grateful for your feedback and look forward to seeing you again!
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Redmond, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2014

My room was dirty: stained carpets, body hair in the bed, nail clippings on the stained sofa. The hotel is worn out and had noisy kids running around. I checked out 3 days early and stayed somewhere else.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott_Youngblood, General Manager at Embassy Suites Portland - Washington Square Hotel, responded to this review, July 14, 2014
Dear William R,
Your review is very alarming and uncharacteristic of our customers' experiences. What you've described is completely unacceptable and I can't imagine how you must have felt. Obviously, I owe you an apology and would like very much to discuss your experience personally. I'm embarrassed and look forward to talking with you when you have time.
Scott Youngblood
503 746 2000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Portland - Washington Square Hotel

Address: 9000 SW Washington Square Road, Tigard, OR 97223
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Tigard
#2 Business Hotel in Tigard
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Portland - Washington Square Hotel 3*
Number of rooms: 354
Official Description (provided by the hotel):
The impressive Embassy Suites Portland-Washington Square hotel in Tigard, Oregon is next to the Washington Square mall and only a short drive from downtown Portland. A complimentary full cooked-to-order breakfast is served each morning and in the evening guests are invited to the Evening Reception featuring complimentary drinks and light snacks. Guests enjoy the convenience of being near Portland and other area attractions such as Washington County vineyards, the Oregon Zoo, and Children's Museum. The hotel is also located near many Portland business corporate offices, perfect for business travelers and is equipped with over 24,000 square feet of meeting and event space to host business meetings and large events and receptions. Business facilities include a business center, meeting and conference rooms, printing and copying services, audio/visual equipment rental and banquet rooms. The 100% non-smoking, all-suite hotel boasts beautifully decorated spacious two-room guest suites. Each suite features a private bedroom and separate living room with a large well-lit work/dining table. The suites are designed with comfort in mind and include two cable televisions, two telephones, Internet access, refrigerator, microwave and coffee maker. The hotel has an on-property Crossroads Restaurant & Bar serving a menu of fresh Northwest entrees for lunch and dinner. Room Service is also offered daily to guests. Guests of the Tigard hotel have access to recreational facilities including the indoor pool and fitness center. Complimentary shuttle service to nearby sites is also provided for guests. The hotel is pet friendly - dogs only - for a small charge. ... more   less 
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Also Known As:
Embassy Suites Hotel Portland
Embassy Suites Tigard
Tigard Embassy Suites

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