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“Excellent customer service!” 5 of 5 stars
Review of Shilo Inn & Suites - The Dalles

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Shilo Inn & Suites - The Dalles
2.5 of 5 Motel   |   3223 Bret Clodfelter Way, The Dalles, OR 97058   |  
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Ranked #8 of 9 Hotels in The Dalles
Portland, Oregon
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent customer service!”
5 of 5 stars Reviewed September 17, 2013

Great hotel, we stayed in the jacuzzi suite and had a wonderful time. The staff bent over backwards to make sure we were taken care of. If you are ever in the Dalles this is a great place to stay and in a beautiful setting.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn & Suites - The Dalles, responded to this review, September 19, 2013
Dear Peggy H,

I am so glad that you had a wonderful time while you were here with us, thank you for your wonderful comment. It makes me so happy to hear that our staff was so accommodating to your needs. This is what we strive for with each and every guest. We do have a wonderful setting being right off the Columbia River with a great view of The Dalles Dam. We look forward to welcoming you back with us in the future.

Thank you,

Heather baker
General Manager
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187 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Peyton, Colorado, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 13, 2013

We were so surprised at the expense of this motel. It should have been half the cost for the room.

The first room that we were assigned, the air conditioner/fan did not work. The second room was better except that there were few outlets. And the outlets in the bathroom were in the wrong place--right next to the sink!

The hot water did not come in until the second shower.

Decor is very outdated.

The hallway and the main lobby had an unpleasant odor. The restaurant food was very good, but the space is in dire need of renovation.

One thing that i really appreciated--the rise of the steps were less than standard so it was easier to hoist my luggage up to the second floor. There was no elevator.

Room Tip: Do not reserve at this motel.
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  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn & Suites - The Dalles, responded to this review, September 19, 2013
Dear Joan B,

Thank you for your recent stay with us here at The Dalles Shilo Inn. I am disappointed that your stay was not satisfactory and do apologize for your stay not being exceptional. We have addressed each of your concerns and do hope that you will consider staying with us again.

Thank you,

Heather baker
General Manager
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Travelers are raving about these The Dalles hotels

Spokane, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 4, 2013

We walked in the lobby and the smell of the hotel was not pleasing. We waited at the front desk while two clerks were trying to find a mistake that could have been resolved easily after at least one attended to a guest trying to check in. One, finally helped us and had a room but was going to charge us $40 over the price that was stated on the Internet. When I asked her about it she said I needed to book it on the Internet and wait 30-90 minutes. I walked out and went to the Comfort Inn across the street....a much better experience to say the least and it was very clean!

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn & Suites - The Dalles, responded to this review, September 19, 2013
Dear Char085,

Thank you for your recent comment about your experience here at the Shilo Inn. I do apologize that you did not received the outstanding customer service that we strive to achieve. I would like to let you know that your experience and comment was not taken lightly as our policy on internet rates doesn’t include making a guest book online to get an internet rate while they are standing in front of us. Our agents should have offered to match the rate that you saw online for that room type. Again I apologize that your experience was unpleasant and I do hope that you would consider returning so that we may show you that your experience was not our standard.

Thank you,

Heather Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 3, 2013

Well, we had a nice person get us to our room, and had held tickets for us that someone left since we were getting there later. But the room itself didn't have glasses for water, there was b
No bag for dirty clothing, no place to sit except the bed, and the breakfast selection was handed to us on a piece of copy paper - you had 3 selections only, nothing else. We opted out of the breakfast and left. For $159 plus tax, to stay from 4 until 11 the next morning. No thank you.

Room Tip: If this is all you can get, it's not horrible. It's just not nice. Eat breakfast somewhere...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn & Suites - The Dalles, responded to this review, September 19, 2013
Dear Winne B,

Thank you for your comment on your recent stay with us. I do apologize that your stay was not satisfactory. While it seems the room type that was selected for you did not have a sitting area we do offer rooms that provide more space that have sitting areas other than the bed. I do hope that you would consider staying with us again in one of these other room types that would be more accommodating to your needs.

Thank you,

Heather Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Dalles, Oregon
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 28, 2013

This was our first stay at a Shilo Inn and will probably be our last, Surprisingly, it cost more than other nicer hotels. I would call this a motel. 2 story, interior corridors but no elevator. The lobby smelled like urine. It is seriously outdated and a bit shabby. The ceiling tiles in the dimly lit hallway were water damaged. The buildings are all detached from the lobby/restaurant and it did not feel safe. No card keys - the clerk handed us metal door keys. The door has a deadbolt but not an added latch to prevent the maid from entering. The room was spacious and came with a small kitchenette area, looked clean but the decor was plain.The a/c unit wasn't running like they usually are. Found out the reason why when I turned it on - the noise was deafening. It did however cool the room quicker...thankfully. The vanity with the sink was outside the bathroom which is weird. Bed was ok. We didn't go for the free breakfast because of the smell in the lobby. Won't be staying again.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, Manager at Shilo Inn & Suites - The Dalles, responded to this review, September 19, 2013
Dear Denise Z,

Thank you for your recent comment on your stay with us here. I apologize that you did not have the best experience. While our property is unique in the ways that it was built I would like to assure you that there is always someone walking the property and that our property is quite safe. I will look into all of your concerns and thank you again for the feedback.

Thank you,

Heather Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Junction City, Kansas, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2013

We disappointed with this hotel. This hotel was the most expensive on our trip and we would rate it as the least liked. The hotel needs to be updated. Saw some things that also needed to be maintained, like door knobs loose, windows broken, carpet wear, The bed had us rolling to together in the middle. The good thing is that it is at a great location, wonderful view. The restaurant was very good as well. The staff was top notch. Overall, we would go back there if some things were fixed up.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penryn
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 20, 2013

We have never stayed at a Shilo Inn before, so we were surprised about the lower quality of the hotel. The bathroom shower head leaves much to be desired. There was plenty of hot water. Sparce amenities, for two people one large towel, one hand towel, and one washcloth. The bed was not comfortable and we only had three pillows for king bed (two people). Two pillows for two people in a queen. The spa was the worst issue. The directions we were given to find the spa, exercise room, and sauna combination took us on an adventure. When we finally found it, the single room included a tiny spa with the exercise equipment right next to it. It was so hard to breath in the room because it was so steamy. We all laughed and then left.The pool area was very nice. The restaurant was awful, we had seafood, don't waste your money on the high price because the quality is poor. Breakfast was okay, my husband had to ask for another pancake because he could not cut into his.

Room Tip: To get a better room ask for one that faces the pool. You will get a deck with two chairs which is a...
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shilo Inn & Suites - The Dalles

Address: 3223 Bret Clodfelter Way, The Dalles, OR 97058
Phone Number:
Location: United States > Oregon > The Dalles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 9 Hotels in The Dalles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn & Suites - The Dalles 2.5*
Number of rooms: 104
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Also Known As:
Shilo Inn The Dalles Hotel The Dalles
The Dalles Shilo Inn

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