I stayed here on my way to spokane, I checked in really late and appreciated the late check out time(12pm). The hotel was clean, the staff was very friendly and the bed was really comfortable.

Wish I could have spent more time in my room to relax but was in The Dalles on business. I found the room to be more than adequately sized and with all the amenities of home. Being in the tourism industry, I have a tendency to inspect things and was quite impressed. There were even instructions for me, the weary traveler, on how to adjust the room temperature.

The next morning when I went to check out, they even remembered my name from the previous night, very impressive guest service!

We were traveling to the Oregon coast and decided to stop for the night without a reservation. When I saw Cousins, I immediately pulled in. It had the look of a "local favorite."

The person at the front desk was very pleasant and when I asked for a room with a new bed he told me he was putting us in a recently remodeled room. It turned out to be perfect. He advised me to plan breakfast before 9 AM if we didn't want to wait to be seated. The restaurant does a very good business with local people. The food was well prepared and hot.

All of the employees seemed to enjoy working there. What a difference the employees' attitudes can have on your stay. There were fresh cookies and coffee in the lobby and in the morning, the local newspaper.

For the children, there was a train that ran around the wall close to the ceiling though the lobby and restaurant. It seemed to draw their attention.

My husband and myself stayed at the Cousins Country Inn in Dec. 07, and later found we had slept with a horrible infestation of bedbugs. My husband received over 150 bites, and myself about 50. Looking at this problem on the internet, my husband had one of the worst cases pictured. We informed the Inn, and later were told they had the "Problem" dealt with professionally, and it was all contained in one room,(this is almost impossible, if you read about bedbugs and how they travel). They never offered an apology, or returned our money, which would have been the least they could have done. My husband could not work for the week following, due the the severity of his bites, the inflammation, and itch, which is just subsiding now, 3 weeks later.
I know that no motel wants this kind of information released, but you the customer have the right to know about this, as it is very real and horrible, ask us.