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“exceptional service” 5 of 5 stars
Review of BEST WESTERN PLUS Hartford Lodge

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BEST WESTERN PLUS Hartford Lodge
2.5 of 5 Hotel   |   150 Myrtle Street, Sutherlin, OR 97479   |  
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Ranked #1 of 2 Hotels in Sutherlin
GreenLeadersBronze level
1 review
1 helpful vote 1 helpful vote
“exceptional service”
5 of 5 stars Reviewed September 30, 2013

I stayed one night on the way north to Portland and a second night on the way back 1 week later. An hour and a half after checking out after the second stay, I received a phone call from the hotel saying I had left my ipad in the room. The front desk person offered to mail the ipad to my home. 4 days later it arrived well packaged at my doorstep. I thought this was an excellent example of a very pleasant responsible and caring staff that I found consistently during both stays. The hotel is well located, quiet w/ clean comfortable and appealing rooms. Breakfast is great as is the pricing. Will definitely stay there again.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, October 24, 2013
Thank you for writing this review on our behalf! I am glad that your ipad arrived home safely! We did our guest to package it with care so it would be ready for the long trip. I sure hope that we get another chance to serve you again in the future.
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325 reviews from our community

Traveler rating
    250
    61
    9
    3
    2
See reviews for
124
119
25
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Turkish first
  • Any
English first
Houston, Texas
Top Contributor
195 reviews 195 reviews
50 hotel reviews
Reviews in 116 cities Reviews in 116 cities
175 helpful votes 175 helpful votes
4 of 5 stars Reviewed September 24, 2013

Choose this hotel after reading the reviews on trip advisor. Room was very clean, even the parking lot was super clean. A pet friendly hotel, but the rooms on the second level are pet free, which is what we want and need! All rooms have an outside entrance. There is a elevator you can use to get to the second story rooms.

The free breakfast was excellent, several cooked to order choices. Any kind of eggs, sausage, bacon, potatoes, pancakes. We had the pancakes, which were very very good, a nice treat after several weeks of hotel

Great stay! Nice staff

The only thing we did not like was the non fitted bottom sheet!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, October 24, 2013
It is so nice to hear that you enjoyed your stay and got to dine in our Café for breakfast! Sergio and Karen do a great job in there whipping up the fresh omelets, eggs, and pancakes for each of our guests. I am glad that we were able to get you into one of our second story “pet free” rooms so that you could be comfortable. Please stop by and visit us again next time you are passing through Sutherlin!
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Tucson
Top Contributor
85 reviews 85 reviews
41 hotel reviews
Reviews in 49 cities Reviews in 49 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed September 22, 2013

This hotel is comfortable, very clean, and very nice. It´s new in the last 5 years or so and is attractive and well-designed. It also offered a convenient stop-over on our 3-week road trip.

Best Western Plus hotels are a cut above the average, so we opt for these for one-night stays while on the road. This Best Western Plus is one of the best we have stayed in. This hotel has more amenities than usual and is more upbeat and welcoming. It also has windows that open in both the room and bathroom, a key feature for us.

Rates are quite reasonable, the reception desk was very welcoming, and we are happy with our room and its comforts.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, September 25, 2013
I am glad that you were comfortable with us! We love to hear when we have helped to exceed our guests’ expectations. Reviews such as yours remind us how much our hard work pays off. We truly feel that our guests deserve the very best. Please remember us next time you are passing through the Roseburg area. We would love to see you again!
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Saint Helens, United States
1 review
5 of 5 stars Reviewed September 11, 2013

It was a pleasure to arrive at a really clean and comfortable place for the night. The staff was excellent, the rooms very clean and the breakfast was more than we had expected. We highly recommend the Hartford Inn as a wonderful and easy place to pull off of the freeway and have a great rest.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, September 25, 2013
It is nice to hear that you were able to relax and unwind at our hotel after a long day on the road. We are a great and easy stop off of I5, yet far enough away from the freeway that our guests don’t have to worry about being kept up by traffic noise all night. We look forward to seeing you again next time you are in our area! Safe travels!
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Tucson
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 6, 2013

I’ve stayed in many hotels and motels over the years and, for the money (approximately $100/night), this one is outstanding. My husband and I were greeted by a friendly receptionist who seemed very sincere in wanting to make our stay a pleasant one. The nice-sized room itself was immaculate and nicely furnished. The pillow-top bed, which included plenty of pillows, was extremely comfortable. The bathroom, with its large granite countertop, was a step up from that of the usual mid-range motel. Plus there was a nicely lit vanity just outside the bathroom where I could put on makeup while hubby was taking a shower.

Although the interstate was just a few blocks away, we did not notice any noise from traffic or from other motel guests (I’m a very light sleeper). And the free Wi-Fi provided the best connection of any motel/resort during our two weeks in Oregon. The room also features a flat-screen TV, frig, microwave, coffee maker etc. We did not use the pool/spa, but it also looked very nicely maintained.

Then there was the breakfast. After experiencing the usual cold cereal, toast and hard boil eggs buffets provided by other motels, this was a real treat: your choice of made-to-order pancakes, omelets or other eggs with sides of bacon, sausage or country potatoes plus the buffet.

If I had any complaint, it’s that this place has spoiled us for other motels.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, September 25, 2013
Wow! Thank you for taking the time out of your busy day to write this wonderful review for us! It is so nice to hear that you thoroughly enjoyed yourselves during your stay with us. I am glad that you were more than comfortable in your room. We try to make sure that each room has all the comforts of home along with all the extra amenities one might expect to see in a luxury resort. It is great to know how much you enjoyed our breakfast. Sergio sure knows how to make up a great omelet and his freshly seasoned country potatoes are always a hit too. I sure hope that you stop by to see us again soon!
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Benicia, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

We were looking for a hotel to spend the night on our way to Vancouver, Wa., we usually spend the night in Ashland where we like to have dinner but after checking the rates at another BW hotel in Ashland we were in shock that the price was almost double. We decided to stay at this location in Sutherlin because of the excellent reviews and we were not disappointed, the room was very comfortable, nice size bathroom, comfortable bed and clean sheets. Full hot breakfast to order was great and you even get a fresh baked cookie after you register (extra cookies are $1.00 each but they are a big). We definitely be back, it is one off the best BW hotels we have ever stayed at least here in the USA.

Room Tip: Upper floor you don't hear any noise and the breakfast to order was great,
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, September 25, 2013
Thank you for giving us a shot! I am glad that you enjoyed your stay with us. Hopefully we will get another chance in the future to serve you. We know how exhausting it is to spend all day on the road, and this is why we do our best to make sure that our guests are treated well and given a top notch room! Stop by next time you are in our area, we will be sure to have some of those fresh baked cookies waiting for you!
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1 review
4 of 5 stars Reviewed September 4, 2013 via mobile

This hotel is located just off the freeway but is in an area that is quiet and residential feeling. The rooms are typical in size and amenities with a cute vanity table and a fabulous shower. Plenty of hot water and great water pressure, not usual in this class of motel. Besides the nearby McDonalds food choices are a car drive away with several local choices located on the east side of the freeway and a few chains on the west side. Great stop on the I-5 trek.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon K, Front Office Manager at BEST WESTERN PLUS Hartford Lodge, responded to this review, September 25, 2013
I’m glad that you found us to be a great resting point during your travels up and down I5! Thank you for staying with us and also for writing this kind review on our behalf. I hope you got a chance to look in the guest directory in your room where you can find a wide selection of local restaurant menus. Some of the restaurants in the area offer special deals for guests of ours, so remember to swing by the front desk for the inside information next time you stay with us. We all look forward to seeing you again next time you are in our area. Safe travels!
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Additional Information about BEST WESTERN PLUS Hartford Lodge

Address: 150 Myrtle Street, Sutherlin, OR 97479
Phone Number:
Location: United States > Oregon > Sutherlin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sutherlin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Hartford Lodge 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Best VALUE in the Roseburg Area! CLEANEST Rooms. INDOOR Pool/Hot Tub. FREE Cooked-to-Order breakfast! Just 5 Miles North of Roseburg, Oregon! LESS than a 10 minute drive! We are located just off of I-5 at exit 136. At the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon. We pride ourselves in our guests complete satisfaction, every day. Included for each guest at the BEST WESTERN PLUS Hartford Lodge is a full cooked-to-order breakfast as well as our signature Hartford Lodge Breakfast Buffet. We have an indoor heated pool and hot tub, fitness center, free Wi-Fi, onsite laundry facility, and a business center. Each guest room offers a microwave, refrigerator, coffee maker, flat screen television, cable, HBO(R), and a DVD player. We are a pet friendly hotel with dedicated pet rooms. While you are in the Sutherlin area, be sure to visit the Wildlife Safari in Winston, Oregon, an award winning, globally known wildlife park nestled right here in southern Oregon! Also stop by Crater Lake National Park, home of the deepest lake in the country. The beautiful Umpqua River, which runs only through Douglas County, is another Oregon gem with a visit. Whether you are looking for an adventurous white water rafting exertion, a serene waterfall hike, a fruitful fishing trip, or a peaceful picnic, the Umpqua River is something you shouldn't miss! We are just minutes away from countless local southern Oregon vineyards and wineries, including, but not limited to: Reustle Prayer Rock, Henry Estate, and Melrose Vineyards. Our location makes for easy access to many nearby companies and corporations in the Sutherlin and Roseburg areas. We are a short jaunt from Allstate, Murphy Plywood, Orenco Systems, Premier West Bank, Umpqua Bank, Bi Mart, and Century 21. We are also a short drive from Roseburg Forest Products, Charter Communications, Costco, and KPIC TV. Stay with us at the BEST WESTERN PLUS Hartford Lodge in Sutherlin, Oregon to experience affordable luxury and the cleanest hotel rooms you've ever stayed in. ... more   less 
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