Someone Gave me a gift certificate to stay here so I came from Portland for a relaxing getaway weekend. We checked in late on a Friday and the guy at the front desk wasn't very helpful. He barely spoke to us except to give us our room key. We were given a map of the area but weren't old about any of he amenities available to us. When we got to our room it was nice upon first view but once we got through the door I was very unimpressed. The room looked like it had been recently remodeled which was nice but it was clear that te room hadn't been cleaned very thoroughly and without much attention to detail. There were water marks on the counters, a squished bug on the wall, shampoo residue on the wall and floor into bathroom, hair in the toilet, empty sugar packets next to the bed, ashes on the furniture in the outdoor patio, and worst of all there were clearly visible and crusty bodily fluid stains on the duvet cover and blanket at the foot of the bed.
On top of that when we went to talk to the concierge he gave us a map of hiking trails and then directions to get to the trails. We got in the car and started following the directions. About 40 minutes later we realized something didn't seem right because we were back in downtown Bend, not anywhere near any lava flows or hiking trails. It was a pretty big inconvenience I take 2 extra hours out of our day in drivin for less than 4 miles of hiking.
Not everything was horrible though. The staff at the restaurants were nice and friendly and the girl who checked us out
was very professional and nice.
I know I didnt pay for this room myself, but someone did and I felt that the cleanliness severely detracted from the overall quality of our stay. I would absolutely hesitate to recommend this place to people asking for accommodation recommendations in central Oregon.
- Official Description (provided by the hotel):
- Sunriver Resort, located 15 miles south of Bend in Central Oregon, is a AAA Four-Diamond award winning property. The Heart & Soul of the Great Northwest, Sunriver Resort is a year-round outdoor enthusiast's dream with golf, spa, tennis, swimming, horseback riding, canoeing, fly fishing, skiing and snowboarding at Mt. Bachelor Ski Resort. ... more less
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- Also Known As:
- Sunriver Hotel Sunriver