I book blocks of rooms for our company at this property at least three times per year and every time the staff is extremely helpful and they go out of their way to accommodate all of our needs.

When the crews return, the feedback that I get is always positive about their stay at this property and I will not reserve any other hotel in the area.

I was one of the 42 seniors that had reservations to stay at this hotel for one night on March 3rd, 2007. When our tour group arrived (with pre-arranged and partially paid reservations thru Mountain-Outin) the person behind the desk (that gives out room keys) refused to give anyone in our group a key until the entire bill had been paid in advance. We had to mill around the lobby for over an hour. The lobby only had about 8 chairs. Many of us had to sit on the floor. Our group had gotten off the Coast Starlight train in Eugene and we traveled to this hotel by school bus. The bus was not large enough to carry passengers and luggage at the same time, so the tour manager sent the group on the first bus trip and then he arrived about an hour later when the bus went back for the second trip to get the luggage. The hotel people made all of us wait for an hour or more until our tour manager arrived. What kind of service is this? How many hotels want full payment in advance? Did they think a group of 42 senior citizens was going to stiff them on the bill? I for one won't be staying at this hotel ever again and I would advise anyone needing a room in Springfield, OR to go to one of the many other nearby hotels (where customers count)!

The fact that the hotel's rooms are large and nicely appointed is overshadowed by a staff which demonstrated a complete lack of sensitivity to the physical limitations of our elderly seniors group, which was forced to stand for nearly an hour in the lobby on arrival, even though rooms were available for the pre-reserved group when we arrived. (the lobby had insufficient seating for the group; the desk clerk refused to open the breakfast room to provide additional seating). The hotel's manager refused to speak to the group stating (through the desk clerk) that she "didn't speak to guests on her time off." The arrogant, insensitive attitude by staff an management is the worst we have encountered in many years of travel.

There are 4-5 hotels within 2 blocks, including a Comfort Suites, Holiday Inn Express, Shilo Inn, Courtyard by Marriott, etc. offering similar quality accommodations where customers are treated as welcome guests.

And, as others have noted, the Continental Breakfast provided consists mostly of pre-packaged fare of mediocre quality.

Pros:
- Wired High Speed Internet
- Big rooms
- Big beds
- Good prices
- Cable TV
- Outdoor pool

Cons:
- Slow elevator
- Crappy breakfasts (cereal, packaged muffins, terrible coffee)
- Crappy gym (1 treadmill, 1 stairmaster-broken, 1 bike)