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“Awesome - Pets allowed too.” 5 of 5 stars
Review of BEST WESTERN Grand Manor Inn

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BEST WESTERN Grand Manor Inn
2.5 of 5 Motel   |   971 Kruse Way, Springfield, OR 97477   |  
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Ranked #7 of 14 Hotels in Springfield
Coos Bay, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Awesome - Pets allowed too.”
5 of 5 stars Reviewed December 1, 2011

For us this past month we couldn't have gotten a better room. Many trips to the River Bend Hospital & we have a little dog. The pet room was just Awesome. Lots of room with an attached balcony - which is Very nice for smokers.

The Room was clean, the bed was comfortable, coffee available 24/7, Excellent front desk service - with a smile. Breakfast was ok (coffee hot, juice cold, fresh waffles)

My only complaint, which is really nothing - the pet fee is offered for $10.00 but you also get a tax of $1.50 - So why in the heck don't they just say $11.50 pet fee???

Room Tip: The double king - pet room does not have a balcony (no outside access)
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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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166 reviews from our community

Traveler rating
    75
    55
    21
    9
    6
See reviews for
54
60
11
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Seattle, Washington
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 9, 2011

We chose this hotel over the Comfort Inn next door. This started with the am desk clerk at the CI that we had stayed at the night before not wanting to find the number or call the CI in Springfield to check and see if there were King Suites available. So we drove on to our meeting and then went to see if the CI had rooms but the over appearance of the BW was so nice with balconies and a beautiful outdoor pool - we decided to stop and see what their rooms were like.
The rooms are nicely appointed, facility is an older but completely remodeled building. The reason I mention older- is that the standard rooms are HUGE. They are the size of the more expensive rooms in other hotels. Most have patios or balconies. The hotel is very clean. The desk clerk who was close to getting off her shift was very nice and showed us a room. We were sold with how nice it was. We had a king room which had a desk, sofa, nice comfortable chairs and had the option of wired or wireless internet at no extra cost. Breakfast was included in the price. The evening desk clerk made some excellent suggestions for dinner and activities in the area. We liked the proximity to my business meeting, food choices, and the Gateway Shopping Mall. It was close to the interstate but not noisy. Hallways very quiet. We were not disturbed by noise. The TV was flat panel hi def. Very large screen maybe 60 inches?. We enjoyed our stay and if I have to return we will stay again. Building has elevators. We were on second floor.

Room Tip: No bad choices for this place!
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2011

Driving home from 2wks of vacationing on the Oregon Coast and decided to stop here for the night....Looks great from outside, nice and clean. Rooms are also quite good. Very roomy with a balcony, and very reasonable rate. Beds were new and carpeting seemed new. Where it got weak was the breakfast...worst one we had in our trip! Not even the standard waffle maker that is almost always a norm. No yogurt..and yucky no name brand oatmeal. We left and grabbed breakfast at IHOP next door...ok place to stay if you don't mind going out for breakfast. Plus their breakfast room is tiny tiny tiny.

  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sacramento, California
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 23, 2011

We planned to stop in Eugene/Springfield to break up the long drive from Sacramento to Portland, needing to be in Portland by noon the next day. I made reservations online and chose this hotel for proximity to the freeway and price. We've stayed in Best Westerns many times before, but were not expecting such an elegant hotel for the price (just under $100, including all taxes and fees). The check-in took less than a minute because they had our room key all ready with our reservation. Our room was just down the hall, and it turned out to be a very nice small suite. I had several questions, including how to work the TV remote, and the receptionist almost anticipated my questions before I asked them, he was so quick with a response. We walked to the brewery next door for dinner, came back, and had the best night's sleep either of us has had in ages. The bed was very comfortable! Breakfast was adequate, but only the usual chain continental breakfast. Check out the next morning was efficient, and we were back on the road. Very nice respite!

Room Tip: We had a nice first-floor room down the hall from reception. Very convenient, and we didn't hea...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Snohomish
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed August 29, 2011

This place is in desperate need of a remodel as soon as possible.
Situated in a cluster of hotels on Kruse Way, The Best Western in by far the worst choice of the five! Only stay here if it is your last resort.
I have several issues with my stay here starting with the comforter which smelled strongly of body odor and grease! I threw it on the floor as soon as I noticed it. The bed was like cardboard and the pillows were old and smelly.
The bathroom has antiquated "ball" style water fixtures which make it hard to regulate the water temperature. Scald alert for little kids! The bathtubs are cheap plastic that creak while you get a shower. I could hear the one in the room above me at 5:30 in the Morning. The rooms are large but they are a weird "L" shape layout that leaves mostly useless space. Forget the continental breakfast, you were warned!! And lastly, pretty apathetic and rude front desk staff.

Room Tip: I would ask to see your room BEFORE you check in!
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  • Stayed March 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pdx, OR
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 5, 2011

I only stay here on business as a last resort. The staff consistently changes, there will never be any bonding or familiarity, recognition, acceptance of guests at the Best Western Manor Inn. The impressive columns in front belie an postbellum reconstruction: the Carpet Bagger. The owners seem to school whatever hapless individuals manning the counters only in the art of running credit cards through a little slotted machine. The rates vary on the mood of the person in the back room, a Wizard of Oz like curmudgeon who won't reveal themself. No matter what you paid previously, new negotiations will be expected of you. This can mean for example, that you don't get reimbursed by your employer or agency the full amount because previously you may have paid less there.

Some employees have developed a DEQ kind of approach to dealing with the public. You might Google DEQ to fully grasp this institution in Oregon.

I've stayed here about 20 times in the last three years and am certain about my assessment of this place.

The rooms are nice, they're big and comfortable, and have good furniture. Sometimes they aren't cleaned very well which you will notice if you move a piece of furniture. The internet works best if you just plug the damn cable in and forget the wireless thing. I do like the large work desks.

I swam once in the outdoor pool and had to be revived by a Hazmat team. Not really. But the chlorine level seemed painfully high. The next time I swam, there were a bunch of guys running in circles, which created a whirlpool effect and I saw a woman swept around and around like a dead goldfish.

If you are familiar with Springfield then you will know that young men running in circles is pretty much the main activity.

Another plus at the Best Western Manor inn, however is the breakfast. You could lose an amazing amount of weight trying to find something palatable here. I have been told at least 3 times a year for three years, that they are going to upgrade the morning repast and remodel the dining cubicle. But in truth, I think all they want is to make a money here and any amenities or even happy long term employees would be anathema to their pinched purse business model.

It's fun however, to ask each new employee about the breakfast. They will genuinely tell you what they were told, not knowing that the change is unlikely. In this regard, Best Western Grand Manor is consistent.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Manteca, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 16, 2011

The service we received from making the reservation thru arrival and checkout was spectacular! We were always greeted with a smile and offers of assistance each time we came across a staff member. We were upgraded to a king suite due to our family size, but were only charged for the queen room! The room was spacious, clean and comfortable! The mattress didn't leave us with the usually sore back and shoulders and came with plenty of pillows!! I can't think of anything really negative about our stay. It is off the main street so there is no traffic noise, surrounded by restaurants, a mall and gas stations! It's a beautiful facility and we will be staying there again when we go back to the Eugene area! Oh, forgot to mention! It's also a pet friendly facility!!!

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Grand Manor Inn

Address: 971 Kruse Way, Springfield, OR 97477
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Springfield
#4 Romantic Hotel in Springfield
#7 Business Hotel in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Grand Manor Inn 2.5*
Number of rooms: 65
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Also Known As:
Best Western Springfield
Springfield Best Western

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