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“Pleasant surprise” 5 of 5 stars
Review of Hilton Garden Inn Eugene / Springfield

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Hilton Garden Inn Eugene / Springfield
3.0 of 5 Hotel   |   3528 Gateway Street, Springfield, OR 97477   |  
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Ranked #2 of 14 Hotels in Springfield
GreenLeadersBronze level
Seattle, Washington
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Pleasant surprise”
5 of 5 stars Reviewed October 25, 2013

Have been visiting Eugene for four years while my son was at the U of O. This was my first stay at this hotel after a recommendation from a friend. Wish I would have discovered it sooner! Great lobby, room, and staff. Will definitely come back.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 26, 2013
Dear Trip Advisor Member,

Thank you for taking the time to write a great review for our property.We're so glad you stayed with us, and that you'll choose us again in the future.


Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

344 reviews from our community

Traveler rating
    220
    99
    16
    5
    4
See reviews for
108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Beaverton, United States
1 review
5 of 5 stars Reviewed October 25, 2013

Very clean lobby, rooms and hallways. Courteous, helpful staff who went out of their way to accommodate our group get-together in the lounge. Pool is too small for even short laps but great from small children. Nice hot tub and exercise room. Comfortable beds!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 26, 2013
Thank you for taking the time to write such a lovely review, Joyce A.We're so glad you stayed with us, and we hope to see you next time your in the Eugene/Springfield area.

Thank you ,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2013

I held an event here over the weekend and could not have been happier. Josh and his team are outstanding! We were made to feel very welcomed and went the extra mile for us on the internet speed. This is a very bright and clean establishment with an all star staff. Food is good,fast and reasonably priced. I run a monthly PC gaming event and will be coming back as long as they will have us. I could not ask for anything more. I would highly recommend working with them if you are planning an event.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 26, 2013
Dear Travis S,

Thank you so much for taking the time to write such a wonderful review for our property. We truly enjoy your group and we hope to see you in the future.


Thank you,

Esmeralda Hernandez
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield Oregon, United States
1 review
5 of 5 stars Reviewed October 16, 2013

Clean, comfortable, well maintained and secure with a friendly, helpful staff and nice amenities. My only small criticism is that the TV service isn't all in HD. I'm spoiled from years of watching in HD and it's noticeable when it's not.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 23, 2013
Dear William L,

Thank you so much for taking the time to write a great review. I am very pleased to read that you had a fantastic experience while at our hotel. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 15, 2013

Excellent! I found the customer experience to be great; great rooms and service. The food was good, as well. The bed was nice and clean! The employees were friendly and thorough when you checked in and out.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 16, 2013
Dear Yvette W,

Thank you for your great review on your stay with our hotel! I am happy that we met your expectations. We do have great employees and I feel lucky to have them on our staff! We are glad that you stayed with us on this trip and look forward to your next stay!

Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 14, 2013

Springfield is not known for it's 5 star accommodations, and this is true to that belief. For a basic business trip, this place is great.

Filler words begin here, since the review must be 200 characters or more. Really? How silly is that. Do you the reader of the review want to read this filler? I sure don't want to write it. A review site should allow me to write a short review, since we're all busy and don't want to ready through mounds of crap to get to the good. This should be enough filler.

Room Tip: sign up for Hilton Honors. Even at the entry level, you'll get free bottled water. Parking l...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 23, 2013
Dear claussen,

Thank you for taking the time to write a review for our property. We hope to see you next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 13, 2013 via mobile

I had a short stay but I travel a good amount and this was one of the best convenient stay hotels I have visited. Clearly it was pretty new so that never hurts. Location was close enough to the University

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 16, 2013
Dear tyates,

We appreciate you taking the time to write a review for our property. We hope to see you the next time you are in the area.


Have a great day !

Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Eugene / Springfield

Address: 3528 Gateway Street, Springfield, OR 97477
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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