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“One of the best HGIs” 5 of 5 stars
Review of Hilton Garden Inn Eugene / Springfield

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Hilton Garden Inn Eugene / Springfield
3.0 of 5 Hotel   |   3528 Gateway Street, Springfield, OR 97477   |  
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Ranked #2 of 14 Hotels in Springfield
GreenLeadersBronze level
Dallas, Tx
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“One of the best HGIs”
5 of 5 stars Reviewed October 12, 2013

I stay at alot of Hilton Garden Inns on business. This is one of the best I have stayed at. The hotel is fairly new. I am not sure if the interior is done for the Pacific Northwest but I really liked it. They had a nice fireplace going in the lobby. The bar and restaurant were packed when I got back on Monday night around 7pm. I talked to another traveler who stays there alot and she said you had to book early or you could not get in. The front desk staff was very friendly and helpful. As others have said, the location is great. The parking lot is well lit all night. Don't forget you can't pump your own gas in Oregon. The gas station could be fined $3000 and you could be fined $1,500.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 16, 2013
Dear ebtx,

Thank you for taking the time to write this great review for our property. Thank you so much for your loyalty. We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,

Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Springfield, IL
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 12, 2013

We found the staff to be welcoming and friendly and as helpful as they could be. The beds, however, were another story. The beds are to be "dialed" to your comfort level, but on the morning I woke up I was unable to move due to my back being seriously hurt. I've had back problems before so this was something that obviously just didn't support that. My son and daughter did not have problems, but they do not have previous back issues. We moved to another place after this incident.

The staff offered to come see if there was something wrong with the beds or move us to another room, but my back couldn't afford the luxury of waiting through another night to see if it would be in even more pain.

The room was noisy with the freeway being right there. I had difficulty sleeping with it's constant noise.

The hotel was prompt in refunding our payment for future nights, which was courteous and appreciated.

Room Tip: Assure you check the location of the room if you are sensitive to freeway noises when sleeping.
See more room tips
Green Features: The hotel does offer and promote environmental conscientious choices.
  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 14, 2013
Dear yme,

Thank you for taking the time to share your concerns with us regarding your recent stay at our property. I’m very sorry to hear that you did not have a pleasant experience at our hotel.We know how important a good night's rest is while traveling, and your comfort is very important to us and we appreciate your feedback about noise. If you would be so kind as to contact me at 541-741-4682 I would love the opportunity to make amends for your stay.

Thank you,
Esmeralda Hernandez
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 9, 2013

Spent one night here and thoroughly enjoyed the stay. The hotel is just off I-5 and close to many restaurants and the city of Eugene. The staff was very friendly and offered to guide us to any venues we needed. Fortunately for us the Oregon Ducks were out of town so the rates were low and good availability. Although we didn't eat there the bar and restaurant area looked nice. This is another fine quality Hilton establishment and if you are heading north or south on I-5 and need a place to stop for the night this is a good one.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_EugnSpngfld, General Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 12, 2013
SactoDan-

Thank you for taking the time to share your comments and suggestions with us regarding your recent stay at our hotel. Our entire team appreciates the feedback that we receive from our guests because it not only allows us to continue to do the things that our guests love but correct any areas that we might not be exceeding in.

Thanks again for your time and we hope to see you on your next trip through Oregon.

Safe Travels,

Josh Messer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, CO
Top Contributor
58 reviews 58 reviews
41 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed September 30, 2013

I stayed here for three nights while moving my daughter into the dorms at U of O. The location was convenient for everything we needed to do during our stay. The freeways are right there and shopping is located just down the street. It was easy to access from the airport just 15 minutes away and 15 minutes to campus. The staff were helpful and the hot breakfast was a big plus! I would definitely stay here again when I return for visits to Eugene.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 1, 2013
Dear AWWTG,

We appreciate you taking the time to write a review for our property.I am very happy that you had a great stay with us. Hopefully, we have the opportunity to host you and your family again in the future.


Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
56 reviews 56 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed September 26, 2013

Was pleased with this hotel, as it is one of the newer ones in the area. Had a pleasant check-in experience and the staff is very welcoming. Nice little bar and restaurant on the side. The small indoor pool and jacuzzi were nice experiences while we were there to relax and get some of the kinks out. I imagine it would be pretty busy/noisy on a weekend or if there were a few kids, as the echoes were typical of an enclosed pool area.

Went to IHOP across the street, and there is a good mall for a shopping experience close by. Easy on/off the highway, and location is very simple to navigate with the new highway ramp structure.

Bed was interesting. Sort of a take on the Radisson Sleep Number bed, but didn't actually pump air. Not quite sure exactly how it worked, but we like it firm and set both sides to extra firm ... were very pleased with the mattress.

Business travelers need to be aware that the two computers in the business center are either on dial-up or are set on extra slow. Wireless in the room was wonderful, but I could not get my boarding pass printed in the business center. The computers were very slow and were not able to bring up the adobe boarding pass file, so I gave up after about 15 minutes of struggle.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 1, 2013
Dear Navy_Lady,

Thank you for providing your review of our hotel. We greatly appreciate our guest feedback and the opportunity it provides us. I am very sorry, and apologize, for the experienced you had in our business center.I will certainly look into this.

We hope to see you the next time you are in the Eugene/Springfield area.


Thank you,
Front Office Manager
Esmeralda Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 26, 2013

The Hilton Garden Inn was conveniently located near the freeway but not too close as we did not hear any freeway noise. Very close to many restaurants and near a mall. The room was very clean and comfortable. Nice T.V. Nice business center. Free bottled water to Hilton Honors Members was nice.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI_EugnSpngfld, General Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 12, 2013
Dear Sharon C-

Thank you for taking the time to share your feedback with us. We hope that the next time you are in the Eugene / Springfield area, that you'll stop by and see us.

Have a great day!

Josh Messer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, United States
1 review
4 of 5 stars Reviewed September 24, 2013

If you're looking for a place to stay in Springfield/Eugene then this is the place. Great customer service, clean, awesome bed and pillows. Close to freeway, close to shops. I have been staying here for over 2 years during my work travel and have never had a bad night. They are quick to accomidate any of your lodging needs.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmeralda H, Front Office Manager at Hilton Garden Inn Eugene / Springfield, responded to this review, October 1, 2013
Dear Tamara H,

Thank you for taking the time to review our property. We appreciate your loyalty.
We hope to see next time your in the area.


Thank you,
Esmeralda Hernandez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Eugene / Springfield

Address: 3528 Gateway Street, Springfield, OR 97477
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Eugene / Springfield 3*
Number of rooms: 149
Official Description (provided by the hotel):
The Hilton Garden Inn Eugene/Springfield hotel in Oregon is located just off I-5, less than 8 minutes from the University of Oregon campus, Autzen Stadium and 10 miles from the Eugene Airport (EUG). We are conveniently located near many area companies such as Peace Healths Sacred Heart Medical Center at RiverBend, Peace Health Laboratories, Symantec Corp, Weyerhaeuser and Georgia-Pacific. Nearby attractions to the Hilton Garden Inn Eugene/ Springfield include Alton Baker Park on the Willamette River, Lane County Fair Grounds, Gateway Mall and more than 30 local wineries. The Hilton Garden Inn Eugene/Springfield hotel features include the following amenities and services in order to anticipate, meet, and exceed the needs of our guests:- Exquisitely designed guestrooms and suites, all with the Garden Sleep System® adjustable bed, complimentary wireless HSIA, Herman Miller ergonomic Mirra® desk chair, 37-inch flat screen HDTV, microwave, refrigerator, coffee maker, iron/ironing board and hair dryer - The Great American Grill® Restaurant and Bar features breakfast, dinner and evening room service - An indoor pool and spa - A well-equipped Precor® fitness center - 24-hour Pavilion Pantry® - Complimentary 24-hour business center offering computer, printer, fax and internet access - Over 3,200 square feet of flexible meeting-banquet space, catering, full audio-visual equipment - A professional and well equipped sales and catering staff ready to meet your group and meeting needs. ... more   less 
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