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“Excellent!” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   969 Kruse Way, Springfield, OR 97477   |  
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Choice Privileges Points
Ranked #1 of 14 Hotels in Springfield
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Excellent!”
5 of 5 stars Reviewed January 1, 2014

We chose this hotel based on the TripAdvisor rating. We stayed one night on our way south and another night while returning home to Canada.
The first night we arrived late and the friendly clerk upgraded us to their best suite. All the desk clerks were very friendly. The rooms were clean, and the beds and pillows comfy.
Breakfast was included as well. On our first stay there was an amazing woman working. She made sure everyone was finding what they needed. I particularly loved their coffee machine.
Looking forward to returning to Springfield to stay at the Comfort Suites again.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, January 4, 2014
Thank you for taking the time to review! We love to hear about repeat customers.We truly appreciate your loyalty and your business and can't wait to see you again!
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116 reviews from our community

Traveler rating
    85
    24
    5
    1
    1
See reviews for
36
22
4
32
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Salem, Oregon
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 16, 2013

Called various Eugene/Springfield for a "nice" hotel based upon "tripadvisor" reviews. Why Comfort Suites Springfield, night clerk Paul was by far the friendliest and most helpful in obtaining a good room rate. We've found that our first contact speaks volumes when booking direct with the hotel. In this regard, you would be hard to find anyone better than Paul. Then upon checking in we met Ryan and he was equally as nice and helpful. He also noted that Paul left a note regarding our arrival and the initial contact we had with him. Ryan helped with room selection and we were at the south end of the hotel on the third floor. The room was large (couch/hide-a-bed, refrigerator, microwave & coffee to be made, and a comfy bed and soft & firm pillows on the bed), very clean and plenty of towels plus the wall décor made the room pleasant. And why at the south end, quiet and the stairs were right there for a quick dash down to the pool and hot tub. And the hot tub, excellent way to relax after a hectic day. We did encounter one problem, the wireless wouldn't connect, not a problem, went to Ryan and found it was my browser, switched and right in and it was fast. As for breakfast, the lady was always around bringing more food, talking with all of us as she was just flat out friendly! Food was great...everything that we wanted from fresh made waffles as you like (plain & blueberry), eggs, sausage, cold/hot cereal, fresh fruit, yogurt, donuts, toast, muffins and I could go on...bottom line...good! Oh, free local and USA newspapers available in the lobby/breakfast area. As for check out, receipt put under our door so there was no need to go to front desk. All said, we will stay here every time in this area from now on!

Room Tip: Choose south end 3rd floor. Quiet and close to stairs to go down to the hot tub and pool.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, December 18, 2013
Thank you for letting us know how your stay went! I am so glad to hear that Paul, Ryan, and Lynda made your visit relaxing and enjoyable. It is wonderful to hear that you had a great first impression with Paul on the phone and that we lived up to that with the rest of your stay. We hope to have you visit again soon!
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The Dalles, Oregon
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 15, 2013

We stayed here on 13 Dec. for a local gymnastics meet as it was recommended as the host hotel. The pricing offered was excellent, the desk manager was courteous and was willing to change our room location on request. The room location was very quiet, we never heard another guest the entire night. The overall appearance of the hotel was very clean, the room was large and tidy. The amenities were great. The breakfast host - Linda - was friendly and hard working. The food was good and hot. We learned that she was asked to arrive earlier than normal to have the breakfast buffet ready at 6:00 a.m. rather than 7:00 a.m. All in all - the experience was very enjoyable. We'll be sure to stay here again!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, December 18, 2013
Thank you for reviewing the hotel! We are glad the early breakfast time got you up and out the door for your meet ready to start the day. We try to make sure when groups are coming to stay that we know what time your events begin, so that we can make sure no one leaves hungry. We look forward to seeing all our gymnast guests again in March for the Emeral Team Challenge!
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La Center, Washington
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2013

OK, like most Comfort Suites, this one is very clean, the rooms are big, with very good quality beds, large flat screen TV's and good work spaces.
But what sets this one aparts is they recognize as a LOYALTY MEMBER and make you feel very welcome.
I stayed last night and was greated by Paul at the counter. He upgraded my room to a very nice JACUZZI SUITE at no cost because of my loyalty membership in Choice.Rewards. It was snowing outside, but I was watching TV on a large flatscreen while sitting in my private hot tub in the room. NICE!

Room Tip: Upgrade to a Jacuzzi Suite if possible. They are incredible.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, December 13, 2013
Thank you for the review! We LOVE our Choice Privlege Members. Our new winter promotion for extra bonus points just kicked off this week and we can't wait to help members earn extra points when they stay. Thanky you for continuing to stay with us every time you are in town!
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Central Point, Oregon
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 18, 2013

We return again and continue to find this a great place to stay while in the Springfield / Eugene area. The young man at the desk when we arrived (around 4pm) was super polite and helpful as well as the young night shift lady (around 6am). Rooms were very comfortable, and nice size for moving around. The breakfast in the AM prepared by another nice lady, provided more than enough to choose from and eat. We stayed two nights and the am meals were changed which provided a nice change from what may be boring and routine. Yes, no doubt we will be back when in the area

Room Tip: Try not to be in town when a football game Is on for the weekend, might not get a room
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, November 20, 2013
Thanks for the review! I do agree with your tip that University of Oregon Duck Football can really make for a busy weekend here. However, Eugene/Springfield can be a pretty busy place any time and it never hurts to call ahead, even when there isn't a football game. We've been known to be full for everything from volleyball tournaments to the annual Oregon Logging Conference. We always like to make sure we have a place for everyone so we'll take this opportunity to let everyone on TripAdvisor know to give us a ring! We can't wait to see you and your family again!
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Bismarck, North Dakota
Top Contributor
80 reviews 80 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 5, 2013

I stayed here for 4 nights while on a business trip. Although I did not spend very much time in the room, it was really nice and clean. The front desk employees were very nice and helpful and caring even at 4 am. The beds were comfortable and the internet worked well. I would recommend to anyone.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, November 6, 2013
Wade,
Thanks for reviewing the hotel. We love to hear that all was well with your stay. I have passed along your kind words to our overnight staff too--I sometimes think they are the unsung heros of the hotel, working when everyone else is asleep. I don't know if work will have you out our way again, but if you do we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 26, 2013 via mobile

Very pleasant stay. Spacious, clean, comfortable rooms in a good location with numerous eating establishments close at hand. I stayed with a small dog who was welcomed with a gift of cookies & plastic bags. There are good walking locations for him close by.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kari P, General Manager at Comfort Suites, responded to this review, October 30, 2013
Margaret,
You and your four legged friend are always welcome here with us! We love to have well-behaved canine members of the family visit us when their people come to stay. We hope to see you both again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 969 Kruse Way, Springfield, OR 97477
Phone Number:
Location: United States > Oregon > Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Springfield
#1 Family Hotel in Springfield
#2 Business Hotel in Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield
Springfield Comfort Suites

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