I booked the Falls Cabin for a two night stay with my sister and her two children. The deck needed sweeping and the deck furniture was dirty. Inside a plethora of dead bugs lay on the windowsills. The kitchen garbage can was grungy as well as some of the storage drawers. The large picture window overlooking the outlet creek was streaked with white matter. My niece and nephew mentioned squeeky noises but we thought it was the fan. The conditions made you feel like the whole place needed a good cleaning. When I politely complained and asked to be moved the woman said she could move me to a much more expensive cabin but I would have to pay the difference. We finally agreed to reduce the price by $50 and I was to make a list of what needed cleaning. She offered no apolgy and did not seem surprised at all. At dusk we noticed several pretty little bats flying around and then realized there were more streaming out from under the roof of the cabin! No wonder the windows were dirty and there had been squeaking noises! When I alerted the lodge we were told there were no other cabins to be moved to (although many looked empty). We quickly checked out, packed the car and went to a very nice Best Western in Sisters. Additionally, the swimming area near the lodge is windy and the water isn't very clear. The best swimming is at the other end where the campgrounds were nearly empty and the conditions for swimming delightful. We never received an apology from the Lodge.
- Official Description (provided by the hotel):
- The Lodge at Suttle Lake sits among some of the most beautiful wilderness in the world. Our resort boasts a large enough facility to accommodate its own full service restaurant, spa treatment room, meeting and conference space. Not to mention the multitude of outdoor activities all year round! Truly rustic elegance at its finest, we have something for everyone! ... more less
- Also Known As:
- The Lodge At Suttle Lake Hotel Sisters
- The Lodge At Suttle Lake Sisters, Oregon