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“Quiet, beautiful, delightful retreat” 5 of 5 stars
Review of The Lodge at Suttle Lake

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The Lodge at Suttle Lake
You added The Lodge at Suttle Lake to your Saves list
13300 Highway 20, Sisters, OR 97759   |  
Hotel amenities
Ranked #3 of 4 Sisters B&B and Inns
Certificate of Excellence 2014
GreenLeadersBronze level
Plumpton in Sussex
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Quiet, beautiful, delightful retreat”
5 of 5 stars Reviewed January 26, 2012

Perhaps one of the main purposes of the trip was to have some snow (!) but that was not to be. Nonetheless a delightful location with wonderful view from the bed and a delightfully cosy room.

I found the staff helpful (unlike some reports), the evening social (primed with a free glass of wine) great, the lake and the walk around it delightful (all sorts of tracks in the snow that was left!) and the breakfast in the Boatshed restaurant perfect.

I did find that Sisters was a little short of good restaurants (of the sort of which are are so many in Portland) and was really disappointed that Jen's Garden was closed for it's winter break along with some of the other 'possibles'. Dinner at the Boatshed was perhaps a little disappointing as I felt that it had been built up a bit in the reviews (this restaurant is not apparently part of the Lodge though clearly it has a close symbiotic relationship).

Quite surprised to see that if you didn't wash up any glasses you had used in your room, you were charged a cleaning charge! I would have hoped for glassed to be dish-washed between customers. Who knows whether the previous customer had a bad cold? Really this is the sort of thing I would expect to see in low cost a camping cabin so I felt they pulled themselves down a little here.

Overall I would still give this 5 stars and hope I haven;t sounded too negative.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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204 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2011

My wife and I stayed at the Lodge this past weekend. The room was amazing and much nicer than we anticipated. The staff was great and the view from our upstairs room was second to none. We could wake up in the morning laying in bed and stare out at the lake. Sisters is a bit away so be prepared for that-20 minutes each way. The restaurant while technically not part of the lodge was really outstanding but not a place for kids since there really wasn't anything kid-friendly on the menu. I would definitely recommend and we will be back.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
118 reviews 118 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed December 11, 2011

What a wonderful property! The setting is beautiful, and the rooms spacious and very comfortable. It had a lovely fireplace to sit by and warm yourself. The king bed was very comfortable. The bathroom was large and roomy. We had a beautiful view of Suttle Lake through the beautiful trees. The staff was extremely friendly and very helpful. They wanted to ensure all the guests with a wonderful experience. The had wines and cheese in the evening in a beautiful "living area" with comfortable chairs and tables sitting by large windows overlooking the lake. We so loved this property and will definitely return!

Room Tip: If you don't want to stay in the hotel, there are also lovely cabins to rent. The web site was...
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  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 3, 2011

Whilst the bones of The Lodge at Suttle Lake are good, the staff - especially Cindy the manager, leave a lot to be desired.

We live locally and have had meals at the Boatshed restaurant at Suttle Lake over the years. For a 50th birthday celebration and wanting a quiet retreat, we chose a cabin at Suttle Lake. Our daughter drove from Bend after work one afternoon to look at the cabins to find which would be suitable. The manager did not allow her to look at any of the cabins, even though there were vacancies. The condescending tone and manner of the manager to our daughter, should have been a red flag to us.

Nevertheless, a cabin was booked but the day before we were to arrive, a friend called to tell us Zingdealz had a half price deal going at Suttle Lake at the moment. It was exactly what we had wanted - a 2 night stay - but this deal was 2 for the price of 1 with a bottle of champagne thrown in. Another deal on at the same time through Living Social also included a massage! The guests we talked with were told of it when they called to book a stay at the Lodge.

We originally only wanted a 2 night stay but we had been offered a 3 night stay for the price of 2 (without the other perks). We called to see if we could swap our deal to the 2 night stay deal being offered and the friendly (new) staff front desk girl checked with the manager (Cindy?) - who said there was nothing to be done. Regardless of the deal, our booking was made and cancellation required 72hrs notice.
We were disappointed but were looking forward to our stay regardless.

The first night my daughter and I were staying together. We arrived in the darkand found the outside light of the cabin by the stairs was out, and so it made unloading the car tricky.We notified they young guy at the front desk but he did not tell housekeeping. When housekeeping did arrive to see if we needed anything, we asked had the front desk sent them for the light and they said no. However, they took care of it right away.

The cabin was well situated, well built and quiet. However, as we went to load the fridge we found old waffles inside. The freezer had a thick buildup of ice so that it was a squeeze to get our frozen goods in. We suspect the icebuildup made the fridge run loudly most of our stay. We did not notify housekeeping of the freezer problem since we were not leaving the cabin and had a lot of food in the fridge and did not want them unplugging the fridge to defrost it - let alone deal with the mess and hours it might take to defrost the freezer.

We went to put the fan on the ceiling on and noticed it had a thick crust of dust on each blade. We debated about putting it on to keep the hot air from staying up at the high roofline or spreading the dust about.....it is in a hard position to clean - but is do-able!

The toilet flapper had an issue and if you forgot to jiggle it, it ran continuously. The light in the cabin is very dim ( no doubt for ambiance) but makes it very hard for cooking. This was compounded by the fact that over the stove is a microwave with an under light that should have lit up the stovetop. This light didn't work and the housekeeping staff said they were on order but hadn't come in.
It would have been nice to have a bedside table and lamp at each side of the bed in the main bedroom. There was a table and lamp on one side only.
The last morning we went to use the BBQ that was supplied, but found old foil with food on it in there, which changed our mind about barbequeing.

There is a terse note at the sink reminding you that if you don't wash your own dishes there would be a $50 charge added to your bill on checkout. At other resorts, the notes usually remind you "Please wash the dishes", or in their folder of information, state that excessive washing of dishes will result in an extra charge. No such politeness at Suttle Lake.

On checkout, my husband asked to speak to the manager in private(Cindy) and pointed out the issues we had. She was coldly rude and offered no apology. She did ask why the freezer situation wasn't mentioned when we saw it and my husband told her we wanted a quiet retreat to relax in we didn't want a fridge being defrosted with our food in it- let alone the messit would make as it all defrosted ! A simple inspection of the fridge by housekeeping or inspector should be routine when guests check out - not something that needs to be done while guests are there!
Cindy said she would make an adjustment on the bill and her "adjustment" was taking the $50 cleaning fee OFF the bill which was AUTOMATICALLY added in before anyone had inspected the cabin!!

The owner is responsible for the tone set at Suttle Lake and we can only surmise from other comments on Cindy's helpfulness, that Cindy is burned out or is preferential in her treatment of guests according to whatever her particular criteria for a guest is. Regardless, as customers we should have been treated at least with respect and an apology.

The high standard of customer service we expected from Suttle Lake wasn't there, the young front desk staff that didn't follow through and seemed intent on playing on the computer together during the day and the very rude manager that wasn't at all interested in the how our stay was, indicates that there have been better times at Suttle Lake Lodge and the owner's skimping is showing in the staffing. It might explain the high management turnover in the past few years.

On a high note, we did eat at the restaurant and enjoyed the knowledge and friendliness of our server - Spring, and the fresh approach to food by Chef Corey.

But we won't be returning again to Suttle Lake Lodge and we will definitely not recommend staying there to our local friends or international guests.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuttleLake, General Manager at The Lodge at Suttle Lake, responded to this review, December 6, 2011
It is always with a heavy heart that I hear about us missing the mark with a guest. We do have a caring staff that is constantly challenged to see their work environment through new eyes, through the guests eyes in order to better serve the guest and provide a positive experience.

We have checklists and procedures to ensure much of what you experienced does not happen, and though we have a few new housekeepers, there is no excuse for the details and glaring items that where missed in your cabin. I have walked through myself in the cabins and have mentioned items to our staff so that they see the level of detail I expect and our guests like you expect. It looks like we have more work to do in order for these things not to fall through the 3 checks that should catch these things.

Cyndi and I will be going over your experience with the staff, as well as we will talk about your experience with you personally. Again it is my goal to listen to every guest and put myself in their shoes-I expect the same from all my managers and staff. I am sorry if you did not feel as if we listened to your challenges and empathized.

I know that our staff tries to react very quickly to guest issues, and I am glad that housekeeping was able to fix the light for you, often times our maintenance person is called by the front desk for those items, and that might be why the housekeeping staff did not hear of the issue. There are also reasons for not being able to change promotions around, due to our partnership agreement with Zingdeals. If it is 100% our promotion, it is much easier to change promotions to suit our guests needs/wants.

All in all, I am just writing to let you know that I am sorry for your lackluster experience with our customer service during your 50th anniversary. I am glad that you were able to enjoy your meal in the Boathouse Restaurant and were able to have a good experience there.

I understand that we have not met your expectations during your stay, but I would love to speak with you further if you like about your stay. I am always available. Just ask for Curtis Coronado when you call or my direct extension is 206 off the line.

Sorry to hear about your stay, I will be following up on all of your comments. Have a happy holiday with your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Oswego, Oregon
11 reviews 11 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 31, 2011

My family and I stayed here in September. We loved the lodge and the lake - both are very beautiful. Lodge employees are friendly, but service can be a bit slow at the front desk. The lodge has a fabulous restaurant attached to it (and as we eat a lot of gourmet and organic foods, we have fairly high standards). We never left to eat elsewhere during our 3 day stay, even though we'd intended to eat in Sisters and/or Bend. The lodge's daily complimentary wine and cheese social is a nice event. We loved to take our glasses of wine and sit in the expansive outdoor seating areas (all have gorgeous lake views). These same areas afford quiet, peaceful places to read or work as well. The lodge has a daily supply of fresh baked cookies and an assortment of coffees and teas, which we enjoyed. The path around the lake is super for hiking and running. Our room was very clean and comfortable and really homey -- as was the lodge on the whole. The main lobby great room usually has a fire burning in the fireplace, and the comfortable seating areas along with the fire make for a very cozy environment. The only drawback to the lodge is its proximity to a busy highway. It is always quiet inside the lodge (and was quiet in our room), but when sitting outside, depending on wind volume, highway noise could be somewhat intrusive at times. All in all, a great experience.

Room Tip: We stayed on the second floor, and the other people in our party stayed on the first floor. Both ro...
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hubbard, Oregon
1 review
5 of 5 stars Reviewed October 18, 2011

Absolutely love The Lodge at Suttle Lake!! Cyndi, Josh and Elle were amazing and so friendly. This place is beautiful. The Lake is breath taking and the room is so amazingly cozy we did not want to leave. I can't wait to go back!

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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portland or.
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2011

This was our first stay at the Lodge. We purchased a Living Social deal that included two nights at the lodge for a discounted rate, a bottle of bubbly on arrival, a complimentary two-hour watercraft rental, and breakfast both days. An outstanding value.

We stayed in a Deluxe suite with a jaccuzzi tub and an awesome view. The bed was elevated so that you could enjoy the view while relaxing in the very comfortable bed. Very nice touch. The furnishings were comfortable and the room and lodge decor was tasteful & rustic. There are amazing wood carved pieces throughout the lodge, including an impressive front door. The large deck is lovely, although there should be more chairs, for relaxing with your coffee in the morning or a glass of wine in the afternoon. A wine social, complimentary to guests, takes place from 4:30-6:00 every day, and includes a nice cheese platter.

The staff was friendly and helpful. There is a nice, easy hiking trail around the lake, and other trails nearby. The Boathouse restaurant was very good - excellent service & nice outdoor dining area. We hope to stay there again soon.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Suttle Lake

Address: 13300 Highway 20, Sisters, OR 97759
Location: United States > Oregon > Central Oregon > Sisters
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #3 of 4 B&Bs / Inns in Sisters
Price Range (Based on Average Rates): $$
Number of rooms: 26
Official Description (provided by the hotel):
The Lodge at Suttle Lake sits among some of the most beautiful wilderness in the world. Our resort boasts a large enough facility to accommodate its own full service restaurant, spa treatment room, meeting and conference space. Not to mention the multitude of outdoor activities all year round! Truly rustic elegance at its finest, we have something for everyone! ... more   less 
Also Known As:
The Lodge At Suttle Lake Hotel Sisters
The Lodge At Suttle Lake Sisters, Oregon

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