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“Repeat visit with an issue” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Seaside Convention Center

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Holiday Inn Express Hotel & Suites Seaside Convention Center
2.5 of 5 Hotel   |   34 Holladay Drive, Seaside, OR 97138   |  
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Ranked #13 of 24 hotels in Seaside
Sumner, Wa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Repeat visit with an issue”
2 of 5 stars Reviewed June 19, 2013

We have stay here several years in a row. Nothing fancy but clean and convenient to everything. Employees friendly and helpful in most cases but not this year. We had issues with the air conditioner making lots of noises ie.. like a short circuit clicking noise, air would work for a time then turn over to heat to cook. We stayed first night and let them know in the morning our issues and not sleeping. They said they would have it checked out. Went in at noon it was 84 degrees talked to them again and again said it would get looked out. Went in at 8:00 Pm it was in the 90's. Was told they were told it was fixed but that they had no other rooms and the town was booked so "we should drive home," which for us four hours in a vehicle we don't usally drive home in the dark (we were there for a car show). They did credit us for our stay which was nice but hard to believe they would even consider charging us for the inconvenience and tell us we should drive home. Did mess up our Father's day plans for down there.

Room Tip: Check out everything in the rooms when checking in to make sure they work properly.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, June 25, 2013
Please accept my sincere apology.
I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Surrey, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2013

We stayed here for 2 nights recently in a king room which was nicely appointed & a comfortable king bed. The front desk staff were very friendly & accommodating during our stay. Our room was on an upper floor facing west overlooking the canal which had various activities going back & forth during the day. The hotel is about 4 - 5 blocks from the ocean & a block east off the main street to the beach area with all types of shops & restaurants on either side. The hotel stay includes breakfast which provided a good variety of items to start the day. If we are in Seaside again, we'd have no hesitation in choosing this hotel again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, July 11, 2013
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.
Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mccleary, Washington
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

My mom and one of my sisters had never been to Cannon Beach, Oregon before so we went this past weekend. The weather was great, the hotel staff was very nice and the warm cookies in the evening and free breakfast in the morning were great! :)

Room Tip: Ask for a river view and a balconly, it is very pretty and you can see part of the town as well.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, June 10, 2013
On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you!

Hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Layton, Utah
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2013 via mobile

This mattress was 20 years old my back hurt for the full day after as well as my husbands. The room had cobwebs in it. The young man at the front desk was not helpful when logging on the internet and really unfriendly. The pool said it was closed yet people were using it? My advice go next door to the rivertide suites. Huge rooms and comfortable beds.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, May 31, 2013
Please accept my sincere apology.
I want you to know that the comments and suggestions we receive from our
guests are taken seriously. They tell us what we're doing right, what we're
doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blaine, Washington
Top Contributor
95 reviews 95 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 28, 2013

We have stayed here on several of our Seaside trips, most recently at the start of a long road trip. Although not right on the beach (1/2 mile?), the location is very good. Our rooms have always been clean and comfortable, and breakfast is included. We have never had any issues with staff or the facility. Do we recommend? Yes!

Room Tip: Some rooms have a view of the river.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, May 31, 2013
We appreciate the kind words! We're committed to total guest satisfaction, and look forward to your client's next visit.
Hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2013 via mobile

Other Than The Slowest wi-fi I Have Ever Seen, This Is A Good Value For A Hotel. Complimentary Breakfast Was Okay, Rooms Clean But Very Basic. RighT In SeasideAnEasy Walk To Everything. Pretty Much A HIE.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, May 28, 2013
Thank you for taking the time to bring the Wi-Fi issues to my attention.
I am happy to hear the rest of your stay met your expectations of a Holiday Inn Express & Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 23, 2013

I stayed for two nights for a convention. The check in was quick and efficient. The room was quiet and clean.

The breakfast was basic. It does not have a restaurant but there is a more than adequate options within walking distance

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieMParsons, General Manager at Holiday Inn Express Hotel & Suites Seaside Convention Center, responded to this review, May 28, 2013
Thank you for the kind words! We're committed to total guest satisfaction, and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Seaside Convention Center

Address: 34 Holladay Drive, Seaside, OR 97138
Phone Number:
Location: United States > Oregon > Oregon Coast > Seaside
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Seaside
#6 Business Hotel in Seaside
#10 Romantic Hotel in Seaside
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Seaside Convention Center 2.5*
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites in Seaside Oregon. This beautiful Seaside hotel is strategically located in downtown Seaside, convenient to the Seaside Convention Center and only 3-1/2 blocks from the beach. Close to the hotel is the Seaside Historical Museum, Seaside Carousel Mall and of course Seaside's famous downtown shopping area on Broadway, home of the Turnaround. We are also located just blocks from the Seaside Factory Outlet Center. The Holiday Inn Express Hotel & Suites in Seaside is ideal for business travelers, families and coastal visitors. The beautifully appointed guest rooms in this new Seaside hotel offer a variety of room types and styles with amenities to fit every need. The Holiday Inn Express Hotel & Suites in Seaside offers an indoor heated pool, spa and sauna; fitness center and guest laundry. We also feature a business center and free high speed Internet service. The team at the Holiday Inn Express Hotel & Suites in Seaside is committed to providing the highest level of service and value. We take pride in exceeding our guest s expectations and making your stay an enjoyable one. We reserve the right to make changes to policies without notice. All group reservations require a 96 hour cancellation notice. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Seaside - Convention Center
Holiday Inn Express Hotel & Suites Seaside Seaside
Seaside Holiday Inn Express
Holiday Inn Seaside
Holiday Inn Express Seaside

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