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“Rude Staff” 1 of 5 stars
Review of GuestHouse Inn & Suites Seaside

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GuestHouse Inn & Suites Seaside
2.0 of 5 Hotel   |   2455 S. Roosevelt Dr., Seaside, OR 97138 (Formerly Microtel Inn & Suites Seaside)   |  
Hotel amenities
Ranked #15 of 24 Hotels in Seaside
Seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Rude Staff”
1 of 5 stars Reviewed June 24, 2012

Microtel Seaside used to be a nice place to stay. However, a recent visit was disappointing from start to finish.

On 06/20, my family and I arrive to a lobby under loud construction. According to a cardboard sign propped next to a makeshift check-in desk, the hotel is in the middle of being converted to a GuestHouse property. When we made our reservation, no mention of construction activity was ever mentioned. Guests should be given a heads-up. In my mind, we’re off to a bad start. On the plus side, the staff member who checked us in was very nice. He tried to place our two rooms close together. We ended up on different floors, but I give him points for trying and being professional. The rooms themselves were not as clean and comfortable as in the past. Yet, we only reserved a one night stay and decide to stick it out.

The morning of 06/21, the front desk/breakfast area was still consumed with construction activity. The female staff member on shift was barely at the makeshift desk, instead chatting with her coworkers. Finally, after getting staff attention, we’re told a computer system (or something of the sort) was being swapped out. It was in the middle of check-out hours and we could not get a receipt. What a strange time to does a project like this, it feels like poor planning on part of the hotel. Why pick a time for printers to be out of commission when people are leaving and asking for their bill? If this just had to be done in the middle of morning check-out, why not preprint receipts? Or how about giving guests a heads-up? After all, communication is a good thing, we could have planned around this. What really irks me is the way the disrespectful male staff member handled the situation, the one fiddling with the computer. He basically just told my father he would have to wait twenty minutes. Ummm…that’s your attempt at customer services? No effort to offer another solution, no apology? Long story short –poor customer service provided. I guess they figure they already have our money, they don’t care if guests need or want a receipt.

In conclusion, this hotel is not as good as it once was. Is it because Guesthouse is now taking over? We’ll never know, we don’t want to stay here again to find out.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at GuestHouse Inn & Suites Seaside, responded to this review, June 29, 2012
I'm very sorry you had anything less than a delightful experience. We do work hard to delight every guest, and succeed most of the time.

I do want to make sure the facts are correct:
1) The "construction" you refer to was a front desk remodel. It follows on the heels of a breakfast area remodel. Both are now complete, and both were done to improve the experience of our guests.
2) Noisy work during any remodel is restricted to middel of the day hours when most guests are not in the hotel.
3) The front desk that was being worked on was cordoned off with a floor to ceiling plastic sheeting to limit dust, etc. The breakfast area and breakfast seating was not affected by the remodel activity.
4) The "makeshift" desk you refer to was a sturdy, bi-level mobile desk designed for that purpose.

I have to disagree with you on "not as good as it once was". Our staff is better than ever, facility has been upgraded with hundreds of thousands of dollars in investment in the last 3 years, we're busier than ever and have more positive feedback from guests than ever. I hope you'll give us another try so that we can change your opinion.
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212 reviews from our community

Traveler rating
    54
    73
    44
    29
    12
See reviews for
68
85
16
6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Chicago, Illinois
Top Contributor
239 reviews 239 reviews
237 hotel reviews
Reviews in 179 cities Reviews in 179 cities
225 helpful votes 225 helpful votes
4 of 5 stars Reviewed June 24, 2012

as a single person on a budget, i got a good rate on the hotel on hotwire. everything in seaside, especially on weekends, is overpriced. but with the deal, i was satisfied with my 3 night stay there. i had a small but comfortable and clean room. it did not have a microwave or fridge- those cost extra. it had a large wardrobe closet- the tv was on top of it so it was rather awkward to view the tv. the bed was lumpy. the room had a window seat and nice bathroom. i used the fan to block noise from the highway, but it wasn't too loud at night. there was a microwave and computer for public use in the lobby, which was convenient. staff were always pleasant and the breakfast was very good- hot and cold cereal, bagels, yogurt, fresh fruit, juices, coffee, etc.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2012 via mobile

Was treated very well here. When we arrived we were given an upgrade on our room, the Lady manning the desk was extremely helpful and very friendly..

The suites were spacious, clean and all added extras were in the room waiting for us.

Would definitely recommend this hotel ignore the negative reviews I think they have the wrong hotel!!

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Heritage H, Owner at GuestHouse Inn & Suites Seaside, responded to this review, June 20, 2012
Thanks so much for recognizing our great staff. Manager Steve and the staff work very hard to provide our guests delightful stays. I appreciate you pointing out the kind of room you stayed in. We have different room types to accomodate different needs and budgets.
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A TripAdvisor Member
4 of 5 stars Reviewed June 9, 2012

This hotel had great customer care! We enjoyed the stay the room was big enough to sleep and relax in! The bathroom was good sized and there was a vanity for getting ready in the bedroom area! Me and my husband checked out at 4 so we could enjoy another full day argue ocean and the charge was only 25$ for a late check out! They where friendly and very helpful will stay again!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with cheaprooms.com

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Heritage H, Owner at GuestHouse Inn & Suites Seaside, responded to this review, June 20, 2012
Very glad we'll be seeing you again! Thanks for taking the time to write such a positive review. The late checkout option is a nice way to get an extra 1/2 day at the beach. Check with our Front Desk Associate for availability.
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Pitt Meadows, British Columbia, Canada
Top Contributor
110 reviews 110 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 3, 2012

We got a reasonable rate at the Microtel, and found the staff helpful. We stayed two nights, appreciated the deluxe continental breakfast in the morning (made our own waffles each day). Given that we were looking for a 'coastal' experience, I think I would splurge next time and stay closer to the ocean - but I wouldn't hesitate to return if budget were an issue. Everything was an easy drive from this hotel and it delivered exactly as we expected. liked the window seat and room configuration for our family. Really liked Seaside for its fun and busy atmosphere. LOVED Cannon Beach for its sophistication.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penticton, Canada
Top Contributor
99 reviews 99 reviews
89 hotel reviews
Reviews in 68 cities Reviews in 68 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 2, 2012

We spent one night here and had a small but quiet and comfortable room on the third floor. Our room had a comfortable bed and a window seat which we enjoyed. The wifi worked well and the shower had hot water and good pressure. The staff were friendly and helpful. The location is central to many dining options. The front desk clerk is more than willing to help you find a great place to eat or give you directions.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 31, 2012

We were on our way south and stopped here for the night. The room we were given was in the back, away from the highway and quiet. We were on the 3rd floor. Average size room, bright, nice linens. Clean and comfortable. Normal motel breakfast cereal & waffles etc.

Room Tip: This motel is near the highway, so pick a room at the back, away from the traffic.
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  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about GuestHouse Inn & Suites Seaside

Address: 2455 S. Roosevelt Dr., Seaside, OR 97138 (Formerly Microtel Inn & Suites Seaside)
Location: United States > Oregon > Oregon Coast > Seaside
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Seaside
Price Range (Based on Average Rates): $
Hotel Class:2 star — GuestHouse Inn & Suites Seaside 2*
Number of rooms: 61
Official Description (provided by the hotel):
Perfectly situated at the south end of Seaside Oregon on Hwy 101, our hotel is just minutes from all the attractions Seaside and Cannon Beach have to offer. We are eight blocks from the beach, right next door to one of the best restaurants in Seaside, and across the street from the Seaside golf course. Pets are welcome for a $10 per night fee. Our deluxe continental breakfast includes waffles, yogurt, fresh whole fruit, a variety of hot and cold cereals, several different muffins and bagels, and juice/cocoa/tea and coffee are available 24/7. ... more   less 
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Also Known As:
Microtel Inn & Suites Seaside Hotel Seaside
Microtel Inn And Suites Seaside
Heritage Microtel Seaside
Microtel Seaside
Seaside Microtel

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