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“Good choice” 5 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   630 Hawthorne SE, Salem, OR 97301   |  
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Ranked #8 of 23 Hotels in Salem
FALLBROOK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Good choice”
5 of 5 stars Reviewed September 2, 2013 via mobile

I just spent 11 nights at this hotel. The rooms had everything I needed. Coffee, microwave, frig, free Internet, iron with ironing board. I woke up to a consistently good breakfast each morning. A few nights a week they offer a light dinner. The bed was extremly comfortable and one of my biggest needs is a comfortable pillow. Once again, Comfort Suites didn't disappoint with soft feather pillows. I was greeted in the afternoon with lemonade and iced tea in the lobby and cookies in the evening. Service was good as well. You know when you have everything you need, you really don't have to bother the front desk, but everytime I had a question, I was cheerfully given a answer. Thank you and well done staff!

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, September 6, 2013
Thank you for your review!
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83 reviews from our community

Traveler rating
    46
    24
    6
    2
    5
See reviews for
23
15
5
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Vienna, Austria
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 30, 2013

Our family stayed here for one night. Our room with two queen beds was clean and spacious enough for 4 people. Breakfast was good, with a nice choice of hot and cold food. Had a lot of laundry to do, everything worked perfectly fine and the manager didn't tire to change money to tons of quarters for washer and dryer. My daughter and I used the (large) pool and the (really hot) hot tub, nice and relaxing, and my husband the fitness center located in a corner of the pool area. Unfortunately we had to move on after just one night, but I would have liked to stay longer and would definitively recommend this place. We were especially lucky to get a free night because of loyalty points, but rates on the internet looked liked good value-for-money.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, September 6, 2013
We hope you get back this way again soon!
Thank you for your review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carterville, Illinois
Top Contributor
95 reviews 95 reviews
75 hotel reviews
Reviews in 60 cities Reviews in 60 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed August 26, 2013

This was our second stay here and it was just as nice as our first. The room was clean, quiet, and very comfortable. The clerk was friendly at check-in and they had a very good breakfast. Would stay here again. The room was $99.00 per night (with taxes $108.90).

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, September 6, 2013
Thank you for sharing your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 22, 2013

I have been staying here off and on for about 7 years because my job requires it. Years ago, my husband and young children would accompany me on the weekend stay. It has always been great, the staff remembered us, was always friendly and would go out of their way to accommodate us to the best of their ability. The breakfast has a huge variety, the pool is bath tub warm and wonderful! They have even started to serve a small but very hearty dinner during the beginning of the week. The staff here in recent years is definitely not as friendly as it used to be. I travel a lot, the staff here needs to work in their appearances and how they greet and talk to their guests in comparison with other hotels in the area.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, September 7, 2013
Thank you for sharing your review. We are listening and working to make things better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

I stayed here in January, the hotel is in a great location for getting to multiple stores, staff was super friendly. Breakfast was good and they do dinner a few nights a week! Rooms were clean and roomy! Would definitely stay here again! Thank you to Dorane and staff for making my stay a good one!!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, August 9, 2013
Thank you for sharing your comments with us. Our staff tries hard to make sure every guest has the best possible experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grants Pass, Oregon
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 5, 2013

We stayed at the other Salem location last year, and this one has a higher rating than the other, so we opted for it this summer. Big mistake. This hotel is in dire need of an upgrade... all the fixtures look worn - carpets, tile, tub, etc. Even the dresser/tv stand in our room had a broken drawer that didn't close properly.

There were creepy repair people lingering around at all times. The breakfast was substandard compared to what we've received at other locations. Just not our favorite Comfort experience... in fact, definitely the bottom of the barrel compared to the Albany, other Salem, and McMinnville locations which we thought were fantastic.

I'm sure it was an oversight on the part of housekeeping, but we also found nail clippers and toe nails between the bedside and bedside table on the floor. Kinda gross, and not what I wanted to see when I went to plug in my phone charger.

This one experience wasn't enough to deter us from frequenting the Comfort Suites line of hotels since we've had so many other positive experiences, but we certainly won't be back at this location again.

Room Tip: We always pick the top floor, but this location doesn't offer any vending or ice options on the...
See more room tips
  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, August 9, 2013
We appreciate your feedback. Thank you for sharing your comments and review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
88 reviews 88 reviews
23 hotel reviews
Reviews in 50 cities Reviews in 50 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 22, 2013

Located very conveniently and in a nice area. Our room was nicely appointed....everything we needed for a one night stay. The breakfast was typical but adequate. If we were in this area again we'd stay here.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmor055, General Manager at Comfort Suites, responded to this review, August 9, 2013
Thank you for sharing your review. We look forward to having you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 630 Hawthorne SE, Salem, OR 97301
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Salem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Comfort Suites® Airport is centrally located between Eugene and Portland in the Willamette Valley, just off Interstate 5. This Salem, OR hotel is only two miles from the Oregon State Capitol and within minutes of several colleges and universities, including Corban College, Western Oregon University, Willamette University and Chemeketa Community College.*Free High Speed Wireless*Complimentary Hot Buffet Breakfast*Evening snacks*Light Dinner snack - Monday thru Wednesday If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. Guests are also invited to take advantage of the exercise room, indoor pool, hot tub and sauna. Business travelers will appreciate access to copy and fax services. *Meeting Facilities also available ... more   less 
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Also Known As:
Comfort Suites Salem, Oregon
Salem Comfort Suites

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