We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great downtown location with class” 5 of 5 stars
Review of The Grand Hotel in Salem

Save Saved
You added The Grand Hotel in Salem to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
The Grand Hotel in Salem
201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301   |  
Hotel amenities
Ranked #3 of 23 hotels in Salem
GreenLeadersPlatinum level
Seattle
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
“Great downtown location with class”
5 of 5 stars Reviewed November 18, 2012

There are not many if any options to stay downtown. I enjoy the location, free parking, free and good hot breakfast and the general feel of the place, very nice. While you can certainly find cheaper places, you will not find a better location. Downtown has a lot of wonderful shops and is worth exploring. I like the convenience..and the newspaper!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

282 people have reviewed this hotel

Traveler rating
    160
    93
    17
    7
    5
See reviews for
58
84
25
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Norther California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2012

I love this Hotel, it has only one flaw, noise at night. There is a sports bar, Bucanazz, across the street that plays LOUD music well into the night. The beautiful hotel, wonderful staff and nice location don't matter at 2 am when you can't sleep. The staff is aware of the problem, but do not warn you, or do anything to fix the problem. They could have moved me to the other side of the hotel, or offered a discount for staying on the loud side. They did neither, but they did say it was "really bad", and that they were looking into it.

Room Tip: Ask for the quiet side!
See more room tips
  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Washington
Top Contributor
52 reviews 52 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 8, 2012

I used to live in Salem when I attended Willamette University, so I know the town pretty well. This hotel is new to me, but I deeply appreciate both the proximity to campus and their green efforts: windows that open, EV chargers in the free garage and offsetting all energy use. Solar panels power the adjacent convention center, and a display shows how much power is being generated. We appreciated that towels we hung up for further use were actually left in place: so many hotels have cards that say they won't change towels unless they are on the floor, but most do even if you hang them up. Bravo!

Breakfast was a good buffet, but it seems odd that a place that goes the extra mile in other areas would still have Froot Loops (=not real food) in the buffet. We still stuffed our teen with oatmeal and fruit, sausage and pancakes. Coffee cart made a good cup of soy mocha, though the cocoa powder had milk in it, so I had to use my own.

The family also enjoyed the pool, and had it nearly to themselves. Clean rooms, operable windows, room service had desserts from the Konditorei (a Salem institution), easy walking distance to Kwan's Chinese. There's a McMenimen's pub an easy five-minute drive away too. Love the microwave and fridge in the room, and leather sofas.

Bathroom was on the dark side, but the lighted makeup mirror helped with makeup and served as a nightlight. Mattress very firm.

Extra mile: turns out we left a favorite pillow behind: we called when we were about an hour out, and they said they would call back once all the housekeeping carts were back in. No one ever called, but a package arrived three days later with the pillow in it.

Will definitely stay there again.

Room Tip: Road noise from Liberty street can be a problem, especially if you like the window open: the Mexican...
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

From the moment I arrive 'til the time I leave the service is excellent and the hotel is clean with the rooms very quiet. Even when an event is booked in the hotel the service is always top notch and they never skip a beat...they also have a special heart for our military and families and that is a good thing...

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
107 reviews 107 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 5, 2012

SInce I travel to Salem each year for business, I've stayed at a number of hotels. Once I found the Grand Hotel (formerly Phoenix) I haven't changed. It is a very clean and comfortable hotel with good sized rooms. There are all the amenities including free underground parking, well equipped workout room, and very good hot breakfast included in the room price. And the hotel is right in the center of downtown Salem a fairly short walk to the capitol and Willamette University.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Coquitlam, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 31, 2012

We found this on the Internet. One of the nicest hotels we have ever stayed at. Everthing from the decore to the cleanliness and the fantastic restaurant, this hotel is top notch. The staff were very professional. The location is downtown Salem and an easy walk to major department stores.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palouse
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 15, 2012

This was my first trip to Salem and I thoroughly enjoyed my stay at the Grand Hotel! The rooms had a lot of space and also included a microwave and refrigerator. A free continental breakfast is included (which you don't find often in large hotels) and there is no charge for parking, so you are able to come and go as you please. The one negative I had was the firmness of the mattresses, I like mine a little more on the softer side. Overall, it was a great stay!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to The Grand Hotel in Salem? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Hotel in Salem

Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon
Address: 201 Liberty Street SE, Adjacent to the Salem Convention Center, Salem, OR 97301
Location: United States > Oregon > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Salem
#3 Business Hotel in Salem
#4 Family Hotel in Salem
Price Range (Based on Average Rates): $$
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, TripOnline SA, Hotels.com and Otel so you can book your The Grand Hotel in Salem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Grand Hotel in Salem, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.