“Mostly good. Definitely the place to stay in Salem.”
On the positive, let me say that the staff was outstanding! They were very courteous, friendly and helpful both at the registration desk and in the restaurant. They are definitely better at this hotel than many places I've stayed. The room was very spacious with even plenty of room for a couch. I travel frequently and I've paid much more for a room much smaller than this. Previous reviews have complained about the quality of the hotel and the rooms. These are old reviews. There was nothing to complain about in either area so they must have updated the hotel since these reviews. The restaurant fare and atmosphere is great.
On the negative, there are a few things to be noted. The beds are firm so I had a lot of difficulty sleeping since I prefer softer beds. Also, if you are a woman you are going to have a problem. The lighting in the bathroom is very dim. I had to apply my makeup by memory. Lastly, unfortunately, it is true that the ceilings are thin. I was woken up in the morning by someone taking a shower.
All that being said, I've stayed in all of the better ranking hotels in Salem. This is definitely the place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 5, 2012
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Thank you for your assessment of our hotel on your recent visit to Salem, we are so pleased that you've found us after apparently trying some of the other quality facilities in Salem. You've identified probably one of the most difficult issues we have in the hotel industry; what is the perfect mattress? Please let us know when you are returning, we have extra matress pads that can be put on the bed to add extra comfort for someone enjoying that plushness. We will be celebrating our 8 year anniversary in March and we have several items being enhanced and improved to keep the value of our hotel something people want to pay for. Again, thanks for the thoughtful evaluation!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.