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The Grand Hotel in Salem: Traveler Reviews

3.0 of 5
201 Liberty Street SE, Adjacent to the Salem Conference Center, Salem, OR 97301
Hotel amenities
The Grand Hotel in Salem
Ranked #3 of 23 hotels in Salem
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212 reviews from our community

Traveler rating
    122
    67
    13
    6
    4
See reviews for
Families
42
 
Couples
68
 
Solo
23
 
Business
75
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Palouse
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Great Ammenities”
4 of 5 stars Reviewed October 15, 2012

This was my first trip to Salem and I thoroughly enjoyed my stay at the Grand Hotel! The rooms had a lot of space and also included a microwave and refrigerator. A free continental breakfast is included (which you don't find often in large hotels) and there is no charge for parking, so you are able to come and go as you please. The one negative I had was the firmness of the mattresses, I like mine a little more on the softer side. Overall, it was a great stay!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ImaCoug about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Mostly good. Definitely the place to stay in Salem.”
3 of 5 stars Reviewed October 10, 2012 via mobile

On the positive, let me say that the staff was outstanding! They were very courteous, friendly and helpful both at the registration desk and in the restaurant. They are definitely better at this hotel than many places I've stayed. The room was very spacious with even plenty of room for a couch. I travel frequently and I've paid much more for a room much smaller than this. Previous reviews have complained about the quality of the hotel and the rooms. These are old reviews. There was nothing to complain about in either area so they must have updated the hotel since these reviews. The restaurant fare and atmosphere is great.

On the negative, there are a few things to be noted. The beds are firm so I had a lot of difficulty sleeping since I prefer softer beds. Also, if you are a woman you are going to have a problem. The lighting in the bathroom is very dim. I had to apply my makeup by memory. Lastly, unfortunately, it is true that the ceilings are thin. I was woken up in the morning by someone taking a shower.

All that being said, I've stayed in all of the better ranking hotels in Salem. This is definitely the place to stay.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask smithari about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottSalemOr, General Manager at The Grand Hotel in Salem, responded to this review
November 5, 2012
Smithari,

Thank you for your assessment of our hotel on your recent visit to Salem, we are so pleased that you've found us after apparently trying some of the other quality facilities in Salem. You've identified probably one of the most difficult issues we have in the hotel industry; what is the perfect mattress? Please let us know when you are returning, we have extra matress pads that can be put on the bed to add extra comfort for someone enjoying that plushness. We will be celebrating our 8 year anniversary in March and we have several items being enhanced and improved to keep the value of our hotel something people want to pay for. Again, thanks for the thoughtful evaluation!

Scott Snyder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest Lake, Minnesota
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“A very pleasant stay!”
5 of 5 stars Reviewed October 8, 2012

The Grad Hotel in Salem is the finest hotel in the city. I was amazed at the comfort of the accommodations and at a reasonable price. Forty minutes away from the Portland International airport, the location is ideal for enjoying the spectacular wine-country of western Orgeon from Portland to Eugene - ideal location and attached to a university town that is charming.

Room Tip: It is attached to the convention center of Salem - both new facilities. Restuarantes are nearby and...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Indy27 about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grants Pass, Oregon
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“First Class”
5 of 5 stars Reviewed September 30, 2012

This hotel is located in downtown Salem and it is first class. The elegance of the lobby was impressive, not overdone but very tasteful. The room was very comfortable with a relaxing arrangement with the couch and desk nearest the window and the bed further away. The price was a very good value. Free underground parking.

Room Tip: For the light sleeper request a room away from the street side. There are five floors, but should...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 4cents-worth about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burns, Oregon
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“So much nicer than the Bridgeport location!”
4 of 5 stars Reviewed September 24, 2012

Whereas I do not recommend the Grand Hotel Bridgeport, I DO recommend this place! Great downtown location, parking garage, very nice pool with wheelchair user accessibility (kudos to them!) the breakfast was very lovely.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask shoechef about The Grand Hotel in Salem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Hotel in Salem

Also Known As:
Phoenix Grand Salem
Hotel Phoenix Grand
The Grand Hotel In Salem Oregon
Address: 201 Liberty Street SE, Adjacent to the Salem Conference Center, Salem, OR 97301
Region: United States > Oregon > Salem
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Salem
#4 Family Hotels in Salem
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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The Grand Hotel in Salem
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