We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect timing” 5 of 5 stars
Review of Shilo Inn Suites - Salem

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Shilo Inn Suites - Salem to your Saves list
Shilo Inn Suites - Salem
2.5 of 5 Hotel   |   3304 Market St NE, Salem, OR 97301   |  
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Save 15% Now!
Ranked #14 of 23 Hotels in Salem
Baker City, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Perfect timing”
5 of 5 stars Reviewed August 11, 2013

We had to make an emergency 8-hour trip to Salem at last minute, arriving at 10:30 p.m. August 8. The lady at the night desk went beyond expectation, got us checked in, and made our registration quick and painless. Room was up-scale with sitting room separate from king bed. Staff helped plan our route to our destination and found it without a hitch. Had no time for breakfast, but from looks as we passed by, was plenty adequate. Would come back if we had to repeat the trip again.

Room Tip: Our room in back and on the 4th floor was quiet, very little city lights at night, very roomy.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites - Salem, responded to this review, August 19, 2013
Dear Ernielvy N,

Thank you for taking a moment to leave your comments. We take alot of pride in our staff and hotel, and are always pleased to hear that we can make a stressful time a little less stressful.

We look forward to having you stay with us the next time you are in Salem.

Sincerely,

Pam Urben-General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

120 reviews from our community

Traveler rating
    50
    28
    24
    10
    8
See reviews for
43
13
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Hood River, Oregon, United States
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 3, 2013

We recently stayed at the Shilo Inn "Suites" in Salem, OR for a business trip for him & leisure trip for my daughter & me. This is a very, very dated property. We were very disappointed in the overall cleanliness of the room, elevators and especially the pool area. There were people lurking around the covered parking area, smoking, every time we went to our car. Additionally, there was a medical marijuana clinic directly in front of the hotel.
If you are looking for family accommodations in Salem, I would suggest the renovated Doubletree or the new Hampton Inn.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites - Salem, responded to this review, August 7, 2013
Dear Autumn W,

Thank you for taking the time to share your concerns regarding your recent visit to the Shilo Inn Suites Hotel in Salem. It is disturbing when we learn a guest has a poor experience, so we sincerely appreciate guest feedback that allows us the opportunity to take appropriate action when necessary and maintain the high service levels you expect from Shilo Inn’s

We are currently in the process of updating rooms and I have also spoken with the housekeeping department regarding attention to detail in both the rooms and common areas.

I hope that given another chance in the future your experience with Shilo Inns would be a much better one.

Sincerely,

Pam Urben
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2013

Comfortable, clean, and with a friendly staff to boot. Our family of four slept well in our quiet, spacious room. Nice touch: real glass cups and ceramic mugs. Breakfast was okay, but coffee was good. This chain is now on our A list.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites - Salem, responded to this review, July 18, 2013
Dear Louise W,

Thank you for your gracious review of our property. We are delighted to hear that your family was able to enjoy the spacious accommodations and the extra touches that feel more like home. We look forward to your staying with us again in the future.

Sincerely,

Pam Urben
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 14, 2013

Close to the Oregon State Fairgrounds, this three floor hotel also has easy access to I-5. The rooms are large and clean but becoming dated. Our junior suite had two TVs but one was an old tube TV. The bathroom sink (with pull/push faucet) is outside the bathroom.The king bed was very comfortable and lots of pillows.
You notice the chlorine smell of the indoor pool as you enter the lobby. The breakfast area is small with about 4 small tables. The hot items include waffles and oatmeal.
As others had mentioned the housekeeping door on the lobby level should be kept closed by the (slow) elevator instead of a sign saying "Do not enter, staff only".
Overall it worked for us.

Room Tip: Even numbered rooms face north and the front parking lot and odd numbered rooms face the back trees...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites - Salem, responded to this review, July 16, 2013
Dear PDX-Traveler-Guy,

Thank you for your gracious review of our hotel during your recent stay in Salem . We are happy that overall you had a good experience and enjoyed the large and clean rooms with lots of amenities.

We also thank you for making us aware of the issues regarding the smell of chlorine, noise from the laundry room etc which the staff are attending to.

Sincerely,

Pam Urben
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln City, Oregon
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 23, 2013

The price was good and the room was very clean. Hotel is in desperate need of updating. The guy that checked us in was very nice but the girl at the front desk in the morning was very unprofessional. Way under dressed and on her cell phone at the counter. Breakfast was good however, the door between the breakfast room and housekeeping should remain closed. Very unprofessional to listen to their personal conversations and smell the cigarette smoke while making breakfast. All in all it was a nice stay.

Room Tip: Ask for a room up front so you don't have to look down at the neighbors junky yards.
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites - Salem, responded to this review, June 26, 2013
Dear culpepperbaker,

Thank you for taking the time to share your comments about your recent experience at the Salem Shilo Inn, and for calling your concerns to my attention. The best way to measure our performance is through the comments of our Guests, so your feedback is important and very much appreciated.

I have spoken with my staff and given another opportunity to serve you, I feel confident that your next visit to this Shilo will be both pleasant and satisfying.

Sincerely,

Pam Urben
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakridge, Oregon
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 19, 2013

I stayed here with my daughter and her children and although the hotel décor is dated, the room was large and clean. The indoor pool and hot tub were very handy although they don't have places available to set your things. The breakfast was ok; seating is limited, the gravy for biscuits and gravy was cold, but we used the microwave to take care of it. The staff was very friendly. I felt that we paid more for the hotel than we should have, but there were several events happening in Salem and all hotels were booked.

Room Tip: You may want a room near the stairs as the elevator is very slow. (The stairs are accessed from outs...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britton, South Dakota
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 7, 2013

The hotel was nice to stay for a week with my kids. The price was good last year, but about $20 more a night this year. Would've stayed this year at last year's rate. The elevator is slow and while I was there one of the washers was broke down for the whole week. The room was a good size and the staff were friendly. This stay was March 2012.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shilo I, General Manager at Shilo Inn Suites - Salem, responded to this review, May 15, 2013
Dear BrentB24,

Thank you for your kind review of the hotel and staff and also for letting me know the things we need to fix. We have done repairs to our elevators and both washers are now working. Please contact me directly at the hotel (503-581-4001) to discuss a great rate for your next stay in Salem.

Thank you,

Pam Urben
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Shilo Inn Suites - Salem? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shilo Inn Suites - Salem

Address: 3304 Market St NE, Salem, OR 97301
Phone Number:
Location: United States > Oregon > Salem
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 23 Hotels in Salem
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shilo Inn Suites - Salem 2.5*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Orbitz, Priceline, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Shilo Inn Suites - Salem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shilo Inn Salem Hotel Salem
Salem Shilo Inn
Shilo Inn Suites - Salem Oregon

Owners: What's your side of the story?

If you own or manage Shilo Inn Suites - Salem, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.