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“Excellent Service, Excellent Value” 5 of 5 stars
Review of Windmill Inn of Roseburg

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Windmill Inn of Roseburg
2.5 of 5 Hotel   |   1450 NW Mulholland Dr, Roseburg, OR 97470   |  
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Hotel amenities
Ranked #1 of 15 Hotels in Roseburg
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Excellent Service, Excellent Value”
5 of 5 stars Reviewed May 22, 2013 via mobile

For me the title says it all. I've stayed here at least four times and I'm always pleased. The room is a good size, well decorated and reasonably quiet. The bathroom is big and very bright, the bed is comfortable, and the facilities are in great shape. You will be hard-pressed to find a staff as friendly as this one anywhere else. As a rule, I prefer major chains when traveling, but this is the one hotel I make an exception for. It's the only value-priced hotel in Roseburg (that I'm aware of) that has inside corridors and the hotel itself well above average. Lastly, the location is very convenient: right off the freeway, very close to shopping and to many, many restaraunts -- including sharing a parking lot with Elmer's. Free breakfast is great, but getting a discount at an Elmer's that you can walk to in the morning is better!

Stayed May 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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522 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Woodinville,WA
Top Contributor
89 reviews 89 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed May 16, 2013

We've always enjoyed staying at the Windmill Inns, and we've stayed at this location in the past, and were very happy. Not this time. management/ownership has changed and we were disappointed. Ideal location next to freeway, but..... Room was stuffy and smelly, and grounds are not kept up as in the past. No more chocolate chip cookies offered ( boo hoo) and breakfast was just adequate, although the cheerful gal in the breakfast room is very helpful. We were awakened with noise like hammering on the roof at 7AM...so much for the end of our vacation. Room was clean, and bed comfy. We'll look for another place next time we're in the area.

Room Tip: Keep in mind if you have a second floor location that there are no elevators. You have to cart your...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindmillInnGM, General Manager at Windmill Inn of Roseburg, responded to this review, May 17, 2013
luvgr8trvl

I'm glad you found the bed comfy and the room clean. As I'm sure you noticed while you were here we are in the middle of doing some extensive improvements to the property which, I'm afraid, have resulted in the issues you mentioned.

I imagine the landscaping you were referring to was most likely the area in the courtyard that was dug up while we are putting new paving stones in, or the flower beds that were being replaced. Not knowing which dates you stayed I can't say for sure. I do apologize for the early wake up call from the roof work. That was a large project but was not suppose to start until 9 each morning so as not to cause the issue you had.

You are correct in that we no longer have cookies offered (though many people didn't mind seeing the oatmeal ones go). While we no longer have those we are in the process of replacing the old tvs in the room with new flat screen tvs. Currently about half the rooms are done. We are also in the process of replacing the bedding package in all of the rooms over the next few weeks.

There certainly have been changes at the property in the past few months and while there is a transition going on I believe the end result will be a better experience for all of our guests. If you would be willing to discuss staying here again, please call me at 541-673-0901.

Thanks,

Allen Pike
General Manager
Windmill Inn of Roseburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 11, 2013 via mobile

After driving 7 hours we were looking forward to getting checked in and getting in a short nap before dinner. Within the first hour of checking the following happened: firstly, after bringing all our bags in and unpacking the front desk called to say they were switching us to another room. Fine, no problem. After changing rooms in another location and moving the car closer to the room we settle in for a nap. Within ten minutes someone knocks on our door to see how we are. Okay, we're fine. Try to go back to sleep & five minutes later an older couple uses their key and comes walking into our room while we're napping on the bed!!! They apologized & expressed their frustration with the front desk in getting them their room. Scary to know that someone come in to your room unexpectedly and fortunately it was a nice older couple and we were in our room. What if they were less than honest people, we weren't there & our things were unattended? Ten minutes later then someone from the front desk comes knocking to
ask what name our reservations were under. This hotel is completely unorganized! After going down to the front desk in person and explaining that we had been up early, driven 7 hours and were just trying to get in a nap & had had 3 visits to our room within the last hour, we were given a do not disturb hanger for our door and within ten minutes of getting back to our room and making one last attempt for that nap the front desk calls our room again. This totals 5 interruptions in the first hour! Besides this irritation, the bed is lumpy, sheets mismatched & stained and there's holes in the shower curtain. I'm not super picky about that stuff but with all of these things combined I wish I would have just stayed at the motel 6. The only reason this place could possibly have the rating it does is because they ask you to leave positive ratings on
Trip Advisor.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindmillInnGM, General Manager at Windmill Inn of Roseburg, responded to this review, May 12, 2013
MoselyRose

Thank you for taking the time to post a review on TripAdvisor.

I am very sorry to hear you had these issues during your stay. I can assure you that what you have described does not meet the standards we have set for our hotel and is not what our guests typically experience.

I attempted to reach you at the contact number we have on file but was unable to. Please call me at 541-673-0901 at your earliest convenience as I would like to discuss your stay in more detail.

Thank you,

Allen Pike
General Manager
Windmill Inn of Roseburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

We stayed in Windmill Inn of Roseburg on our way to Vancouver by road. It was a pleasant stay. Breakfast was good. My kids enjoyed the Sauna. Rooms were clean. Overall it was a good place. Nice restaurants and shops are nearby. If you are travelling on Highway I-5, this is a very good choice to stay the night and continue your drive next day. You will get good breakfast in the morning.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 28, 2013

We stayed there will visiting a family member in the hospital. We had a very big room for a great price. The staff was very helpful with any questions we had and the breakfast was a decent continental fare. We will definitely stay here again when we need a place to stay in Roseburg.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Oregon
1 review
5 of 5 stars Reviewed April 25, 2013

We recently attended the Umpqua Valley wine barrel tour and stayed in Roseburg at the Windmill Inn. Apparently they have had a change in management, and although the Windmill has always been clean and comfortable, the new upgrades are giving it an aesthetic boost. The new patio furniture for the rooms is brightly colored and cheerful as are the new patio umbrellas. They are in the process of making improvements in the lobby, new paint in the rooms, and upgrading the bed linens.
We enjoyed the basket with wine glasses, corkscrew, and towel available to borrow from the front desk. The breakfast which was included was just right. All in all,this was a great place at an affordable price so we got to spend more money on wine to bring home. CK

Room Tip: The pool facing rooms are best.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindmillInnGM, General Manager at Windmill Inn of Roseburg, responded to this review, April 27, 2013
CK

Thank you very much for taking the time to review us on Trip Advisor, and I am glad you enjoyed your stay with us!

We look forward to seeing you again soon so you can see all of the upgrades completed!

Allen Pike
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmer Lake, Colorado
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2013

I stayed at this property at the end of February while traveling on business, and had the most wonderful experience with the staff. They were kind and inviting, everyone from the front desk to housekeeping to the woman in breakfast was very nice and said hello. There was a gentleman who I think was in maintenance that said hello as well. It was just very nice to be greeted by so many people. I choose this property because it was rated #1 on here but for some reason with all positive reviews it's down to 7 now? I think it's number 1!

Room Tip: Rooms that face in towards the pool/patio area are quieter, especially on the 2nd floor. There'...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windmill Inn of Roseburg

Address: 1450 NW Mulholland Dr, Roseburg, OR 97470
Phone Number:
Location: United States > Oregon > Roseburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Roseburg
#1 Romantic Hotel in Roseburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windmill Inn of Roseburg 2.5*
Official Description (provided by the hotel):
Welcome to Windmill Inn of Roseburg, situated in the heart of the Land of Umpqua, where we treat you like family. We have roots that run deep in our area, and we have perfected the art of combining affordability with strong service. That's why we have been named #1 on TripAdvisor among hotels in Roseburg. ... more   less 
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Also Known As:
Windmill Inn Of Roseburg Hotel Roseburg
Windmill Hotel Roseburg
Roseburg Windmill Hotel

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