The hotel has promises of "110%" customer service and satisfaction and they deliver. I travel a route within Oregon each month for work and found myself here one month. I was so pleased that, when the opportunity presented itself the next month, I adapted my route to stop in Roseburg because I wanted to stay here again. The staff is extremely friendly, the hotel is very clean and the location is good (it has a shared parking lot with an Elmer's and is very close to the highway -- no, you don't get highway noise in the room).
Only complaint, and it's a minor one at that, is that the rooms are a little dated and could use a facelift. The ammeneties are more than satisfactory though, as is the decor.