I shall begin by saying that I have purposely let some time lapse prior to writing this review. I stayed here when I relocated to Roseburg from a land far, far away. After an excruciatingly long road trip, I was flabbergasted to find out that the third-party site I had booked the room through had screwed up. Imagine, driving cross country, getting three hours from your destination, encountering tire problems with your moving truck which extend the trip by another 3 hours, and then getting to the hotel to find out you have been booked the wrong room! All out of the control of the hotel, I understand that. It took me over 2 hours on the phone with the third party to FINALLY get into my room.
Unfortunately, I had to pay extra for the correct room that night, leaving me to have it out with the third party later. I must say, the young man at the front desk was extremely kind and helpful.
The problem with the hotel started after my check-out. In order to get into the correct room, I was charged about $30 extra. When I looked at my card balance a week after my stay, I found multiple charges for various amount adding up to over $100. I called the hotel and they said they would reverse the charges. Imagine how angry I was when I looked at my card balance again and saw that there were more charges! Totaling over $200.
Remember, I had just moved to town and started a new job. The last thing I wanted/needed to do was take time off to go deal with this. I had to because I was getting nowhere over the phone, in fact, the charges continued to pile on. I went to the hotel. I was given some excuse. The owner of the hotel was making up excuses and finally let the manager take care of it. The manager told me she had no idea why all the charges had been duplicated as opposed to reversed. The owner tried to blame it on the young man who checked me in, but it was said owner who had charged my card the morning I checked out. Nothing added up. Ultimately, everything, including the original $30, was reversed. The owner mentioned it like she wanted me to give her a medal for it.
Here is why I will NEVER stay at a Choice hotel property again... As a matter of fact I will gladly pay more money and stay at a less convenient location to avoid giving Choice Hotels my money... Frustrated with the response I was given at the hotel, I called the corporate office. I began with the billing people and they told me that, "Each hotel is independently owned and operated....yatta, yatta, yatta." I went to customer service. After very calmly telling the man at customer service my ordeal, he hung up on me. Thinking I had been disconnected due to my poor cell reception, I called again. Again, I was hung up on. Angry, I called Choice Hotels on Facebook. They acted very concerned in the public comments, but did absolutely nothing once I had provided the information I had requested. Mind you, this all happened while I still had over $200 worth of extra charges on my card. The response from corporate was revolting.
As my reviews indicate, I stay at hotels quite often, many times at Choice Hotel properties. Never again. Additionally, I work in an industry where we have people constantly moving into town or staying in town for weeks at a time. I will never recommend the Quality Inn of Roseburg.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Your recent stay at Quality Inn Central in Roseburg
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
QUALITY INN ROSEBURG
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.