Although their brochure does not promise to provide for special requests. I am unable to climb stairs and specificaly requested a ground floor room or an elevator be available. On arrival was told I had to climb stairs and that the desk clerk was not aware of any "special request". I could see my booking form on his desk and clearly see my special request. To be fair to the hotel we where not charged for our room, but did have to find another motel in town
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