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“good hotel” 4 of 5 stars
Review of FairBridge Inn Express

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FairBridge Inn Express
2.0 of 5 Hotel   |   1539 NW Mullholland Dr., Roseburg, OR 97470 (Formerly Comfort Inn)   |  
Hotel amenities
Ranked #12 of 15 Hotels in Roseburg
1 review
“good hotel”
4 of 5 stars Reviewed May 6, 2014

we stayed at the hotel the staff was nice and my room was very clean front desk person that was working the front was very nice and was helping us with all are needs and always had a smile on his face. he took care of the front alot of the time and is a hard worker you have a good staff i would come back to this hotel any time on my way to and from oregon to cali the price is good breakfest was good i plant to come back another time :)

Room Tip: i would ask for anything on the top floor
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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97 reviews from our community

Traveler rating
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    10
    23
    34
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
susanmix
Top Contributor
86 reviews 86 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed April 30, 2014

This is not a good motel. It is dirty. Nothing works well. Ice machine has been out for about a month. Location is one of the only features of this motel that make it worthwhile. I do not recommend this motel.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
2 of 5 stars Reviewed April 28, 2014

Carpets were filthy. Dust on tops of window sills. Dresser drawers had food crumbs in them. Coffee filter still had used coffee grounds from the last guest in it. HVAC was filthy and the door fell off when I went to turn it on.Bathroom was appaling.Big dead fly on the floor. Several small spiders in the bathtub.The toilet seat had numerous large gouges in it. There was at least 1/4" of mold around the tub faucet and fixtures. There were 3 used bars of soap on the shower surround.
Breakfast was a sham. There was a waffle iron, but no batter to put in it. Cereal, but no bowls.
Would never come again.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 5, 2014

Very pleased with this Hotel in Roseburg Oregon. Staff is super nice and very helpful. My room is large and very clean and good internet wireless. They have a nice swimming pool and whirlpool. The weight room is very modern I like it a lot. I am planning on staying here for 2 to 3 months as it is a very good deal. I would recommend this hotel to anyone.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skyler R, Manager at FairBridge Inn Express, responded to this review, March 10, 2014
Thank you so much for your detailed appraisal of our property. It sounds like you took great advantage of a lot of our facilities and amenities, and I'm so glad you had such a great experience. We appreciate feedback like yours to tell us we're on the right path, and we look forward to seeing you again when you come to Roseburg. Thanks again.
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Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 21, 2014

We were on a 'get-away' trip for a few days and decided to stay at FairBridge hotel in Roseburg OR. From the outside appearance it was clean and parking lot was not littered. Front desk clerk was friendly/cordial and so we decided to stay. Mistake #1: not checking the room before committing to our one night stay, needless to say, we usually don't ask to check a room before committing but in this instance it would have been to our advantage and we would not have stayed here. Carpets are filthy (they say they clean them monthly, must have been the 29th day), towels and washcloths are stained and in one case totally not washed. Tub stopper was sitting on the side of the tub (not installed in the drain), stains in toilet and tub that were clearly just not cleaned out. The HVAC unit was filthy and one of the knobs was missing. Breakfast was a joke; waffle iron hasn't been cleaned in decades, don't know if it even works, cold cereal was soggy, milk lukewarm, coffee was very diluted and lukewarm. From the inside and the appearance of other clientele this looks like a transient stopover. Mistake #2: staying in spite of the gross condition of this place,,,,, Never Again!!

Room Tip: Ask to check the room before committing to a stay.
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiousDesperado, Manager at FairBridge Inn Express, responded to this review, March 4, 2014
Thank you so much for your honest appraisal. We value the feedback of our guests, and we use it to improve our service for our future guests. I'm so sorry that we did not meet your expectations this time, and we have reviewed our procedures based on the items you've mentioned. I do hope you'll make a reservation at the FairBridge Inn Express next time you are in Roseburg, as it would be our pleasure to ensure that you have a better experience next time.
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Veradale, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2013

Roseburg is just a stop over but if you are passing through check out FairBridge hotel it has a great breakfast, pool, Internet. Clean, Clean and the rooms are very nice. The hotels location is ideal with many restaurants to choose from. I would recommend staying at this hotel.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiousDesperado, Manager at FairBridge Inn Express, responded to this review, March 4, 2014
Thanks so much for your kind review. We value the feedback of our guests, and we use it to improve our service for our future guests. I hope you'll make a reservation at the FairBridge Inn Express next time you are in Roseburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
1 review
1 of 5 stars Reviewed October 17, 2013

I tried to book a room for 4 nights. I have 2 emotional support dogs that they clearly don't know the laws for nor did they want to hear. The desk person I spoke with was very rude. I'd never stay there.

Room Tip: Talk to staff at the facility before booking. You can tell how friendly or accommodating they will b...
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PiousDesperado, Manager at FairBridge Inn Express, responded to this review, March 4, 2014
Thank you so much for your review. We value the feedback of our guests, and we use it to improve our service for our future guests. I'm so sorry that we did not meet your expectations this time, and we've taken this opportunity to review our ADA compliance training with our staff. I do hope you'll make a reservation at the FairBridge Inn Express next time you are in Roseburg, as it would be our pleasure to ensure that you and your service animals have a better experience with us next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about FairBridge Inn Express

Address: 1539 NW Mullholland Dr., Roseburg, OR 97470 (Formerly Comfort Inn)
Location: United States > Oregon > Roseburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 15 Hotels in Roseburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — FairBridge Inn Express 2*
Number of rooms: 50
Official Description (provided by the hotel):
Located 3 miles away from Douglas County Fairgrounds and Speedway, this Oregon hotel features an indoor pool and hot tub. It serves a daily continental breakfast. All rooms include free Wi-Fi.A cable TV is offered in each air-conditioned guest room at Fairbridge Inn Express. For convenience, each room includes a microwave, a refrigerator, a work desk and ironing facilities.A 24-hour reception greets guests of Fairbridge Inn. Guests can work out in the 24-hour fitness center. A guest launderette and a business center are also available.Wildlife Safari is 11 miles away from this hotel. Myrtle Creek Golf Course is 20 minutes’ drive away. Crater Lake is 89 miles away. ... more   less 
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Also Known As:
Comfort Inn Roseburg
Roseburg Comfort Inn

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