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“"Under New Management"” 4 of 5 stars
Review of FairBridge Inn Express

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FairBridge Inn Express
2.0 of 5 Hotel   |   1539 NW Mullholland Dr., Roseburg, OR 97470 (Formerly Comfort Inn)   |  
Hotel amenities
Ranked #12 of 15 hotels in Roseburg
Seattle, Washington
1 review
2 helpful votes 2 helpful votes
“"Under New Management"”
4 of 5 stars Reviewed May 21, 2013

The staff has completely changed since our last visit in the summer. We attended Roseburg for the summer festivities such as the Roseburg art festival and nearby wineries. The rooms are cleaner and location is perfect right off the freeway. The rooms were surprisingly quiet. Our room was at the back side of the hotel. I really enjoyed the morning breakfast. I would recommend a larger breakfast area. It can get really busy in a crowded place. The staff is more friendly and actually cares about your stay at their hotel. They told me they just had their brand changed and it is "under new management," that's why changes are finally taking place.
I would definitely recommend other guest to stay at this hotel, especially the children if they want to enjoy the pool and spa. Overall, great stay and I congratulate the new staff on making the changes necessary to accommodate our stay.
Thank You!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Director of Sales at FairBridge Inn Express, responded to this review, June 5, 2013
Thank You Amy S for your wonderful review about the Fairbridge Inn Express Roseburg. We are finally under new management. We are doing our best to increase our guest service and quality satisfaction. We understand that in the past this hotel had certain management issues and we are here to fix them. We are glad that you have found our hotel convenient to all the events in the summer. The breakfast room is small and that is why we do accommodate our guests to use the room right next to the breakfast area. The pool and spa is a very important and popular amenity we offer at Fairbirdge Inn Express. We are thrilled that you enjoyed your overall stay with us. When your in town please stay with us again and we will provide you with the same quality of service that you had on May 21, 2013.
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89 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Beaverton, Oregon, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 19, 2013

A friend and I took my twin three year old twins down to Winston to see the animal safari. Since it is sometimes tough to travel with toddlers, especially two of them I chose my hotel vary carefully. We had a wonderful time at the Fairbridge Inn. The staff was very friendly and helpful. The room was comfortable and clean. We stay in the double queen suite with the living room which was perfect for those with kids who (hopefully) go to be before the adults. The best feature, however, and the one for which I chose this hotel, was the pool! Wonderful! It was warm and clean and my kids had a blast for hours each morning and night of our stay. The hot tub is right next to the pool which is just wonderful since you can sit in the nice warm hot tub and let the kids splash away in the pool a few feet away - heaven for a tired single mom of twins. An added benefit was the fact that Elmers restaurant is across the street. We will definitely be going back and I would recommend this hotel to anyone!

Room Tip: Swim towels are at front desk - you do not have to use the room towels.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Manager at FairBridge Inn Express, responded to this review, June 5, 2013
Thank you very much Heather F for choosing to stay with Fairbridge Inn Express during your visit to Roseburg. We were pleased to read that you enjoyed your stay and the indoor pool and spa. We pride our self to make the rooms clean and comfortable for our guests. Elmer's is just one of the few restaurants in Roseburg. Many hotel guests staying with us always give positive reviews about Elmers. We look forward to having you back as our guest in the near future!
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Medford
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

This hotel is clean, convenient in its location and has all one would expect, with one exception: the staff. The husband and wife team are a treasure, they excel in customer comfort and assistance, both are very accommodating and informative. I would recommend this place to anyone particularly strangers to the area. First class people.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Manager at FairBridge Inn Express, responded to this review, April 29, 2013
I want to personally thank you for the wonderful comments you had about our hotel during your stay with us. It is always wonderful to see how the customer service of the Owner (Tina), and the Manager (Aaron) gives our customers something to look forward to. I do want to mention that I did have to chuckle a little though at the fact that the owner and I are not married. It just goes to show how well a team works together with the right training and guidance. Thank you again for you comments and we hope to have you as our guests again in the future.

Sincerely,

Aaron Gaskey
Manager
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1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2013 via mobile

I would stay at this hotel any day of the week the people are very helpfull and happy the room is clean roomy me and my son like it here and would stay here again in the future one thing I like about the hotel is the indoor pool and spa its very relaxing on the cold rainy days

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Manager at FairBridge Inn Express, responded to this review, June 5, 2013
Thank you jorodclark for your kind and honest review of the Fairbridge Inn Express in Roseburg Oregon. We appreciate your stay with us and are overwhelmed with joy that you found our indoor pool and spa very comfortable. The pool and spa has been one the most positive and appealing amenities we offer at the Fairbridge Inn Express. We welcome you back on your next visit!
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Lake Forest, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 2, 2013

What a great hotel at a great price with excellent service. We are in the hospitality business, so we have an idea of what we are looking for and we travel frequently. We are so picky that we visited 2 other hotels in the area, looked inside the rooms and at the amenities and picked this hotel, even though it was ranked lower than the rest on Trip Advisor. We checked in late at night after a long drive from Seattle, WA on our way back to California. When we walked in, we were greeted by Usman who not only answered all of our questions and was extremely accommodating at 12:30am, but who gave us a discounted rate on top of an already discounted price, which he didn't have to do and we didn't ask for, but was very much appreciated. The room was spacious and clean with comfortable beds. All of the amenities were great. The shower was warm and easy to use. They gave us a wake up call when asked. We used the gym facilities in the morning and breakfast was excellent and included eggs, waffles, biscuits and gravy, cereal, toast, danishes, juices and coffee. It was perfect! While we were eating breakfast, we were taken care of by the sales manager, Aaron, who made sure we were happy, including offering us a late check out, which we took advantage of. Overall, it was a great experience. We are experienced travelers who are accustomed to staying at 4-5 star hotel resorts and for a simple overnight stay with a warm breakfast, this was perfect.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Manager at FairBridge Inn Express, responded to this review, June 6, 2013
Thank you Lovetotravelxoxo for your review of the Fairbridge Inn Express. We truly love our hotel and appreciate your feedback and satisfaction. We are doing our best to provide our guests with the best service and experience at the Fairbridge Inn Express. We are pleased your stay was to your liking, and loved all our amenities. We will continue to provide our guests the same experience as you felt at our family friendly hotel. Whenever you are in Roseburg please visit us again. We will happy to assist and accommodate your stay!
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Klamath Falls, Oregon, United States
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 28, 2012

I've stayed at a lot of Comfort Inn Suites due to work and I did not know there was a difference in the hotels. With that said the staff are really nice and very accommodating. I would say for the kind of motel it is pretty good. Fairly clean, quite, and cozy. It is very outdated and the bed isn't the best bed I've ever slept in but not the worse. There were a few minor issues with my stay but overall it was an okay stay. Better then the tiki lodge I once stayed in when I was in college... If that helps :).

Room Tip: Request a top floor room (in this case the second floor).
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Manager at FairBridge Inn Express, responded to this review, June 6, 2013
Thank You Heather B for your stay at the Comfort Inn. We understand that your stay was not completely to your satisfaction. We are currently under new management and everything has changed. The Comfort Inn has changed to Fairbridge Inn Express. There are differences between the Comfort Inn and Comfort Inn & Suites such as larger rooms, kitchen area, more breakfast items, etc. We appreciate the fact the you liked our service. We are currently fixing and improving on our minor issues of the hotel. We look forward for your future visit to Roseburg!
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Surprise, Arizona
2 reviews
2 of 5 stars Reviewed October 30, 2012

Pretty decent location for a quick overnite stay but the room was not good. The furniture was so beaten up I think the Salvation Army would have rejected it. And it had the standard raggedy dirty worn carpeting. The bathroom was dirty. The top of the hair dry was encrusted with dirt as was the top of the tank of the toilet. The shower curtain was torn. I would try somewhere else for the money.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairBridgeInnExpress, Manager at FairBridge Inn Express, responded to this review, June 6, 2013
Thank You ytaldb for your response on the Comfort Inn hotel. We do apologize that your stay with us was not to your satisfaction. We do understand that our hotel needs some work and the property is behind in certain standards. We are diligently working to raise enough capital to make the necessary changes to accommodate our guests. We have implemented new cleanliness standards and service. In the future you are always welcome to stay at the new Fairbridge Inn Express.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about FairBridge Inn Express

Address: 1539 NW Mullholland Dr., Roseburg, OR 97470 (Formerly Comfort Inn)
Location: United States > Oregon > Roseburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 15 hotels in Roseburg
Price Range (Based on Average Rates): $
Hotel Class:2 star — FairBridge Inn Express 2*
Official Description (provided by the hotel):
Located 3 miles away from Douglas County Fairgrounds and Speedway, this Oregon hotel features an indoor pool and hot tub. It serves a daily continental breakfast. All rooms include free Wi-Fi.A cable TV is offered in each air-conditioned guest room at Fairbridge Inn Express. For convenience, each room includes a microwave, a refrigerator, a work desk and ironing facilities.A 24-hour reception greets guests of Fairbridge Inn. Guests can work out in the 24-hour fitness center. A guest launderette and a business center are also available.Wildlife Safari is 11 miles away from this hotel. Myrtle Creek Golf Course is 20 minutes’ drive away. Crater Lake is 89 miles away. ... more   less 
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Also Known As:
Comfort Inn Roseburg
Roseburg Comfort Inn

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