The overall hotel & parking lot were clean as well as the rooms! The staff was nice and there to meet your needs. Yes, I didn't have to call on her but she offered her services if needed. Well lit room, bed comfortable (not too soft-yuck), good water pressure, toiletries, towels, & coffee in the room. I did miss drinking from glassware but you can't have everything! Breakfast was waffles, cereal, juices, coffee, assorted breads, & apples for your choosing. There were plates and glassware too! I would surely recommend it and would go again!