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“Great stay, clean, excellent breakfast” 5 of 5 stars
Review of Holiday Inn Express Roseburg

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Holiday Inn Express Roseburg
2.5 of 5 Hotel   |   375 Harvard Boulevard, Roseburg, OR 97470   |  
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Ranked #5 of 15 Hotels in Roseburg
WA
Top Contributor
96 reviews 96 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
33 helpful votes 33 helpful votes
“Great stay, clean, excellent breakfast”
5 of 5 stars Reviewed October 8, 2013

Stayed here 2 nights for business. Amazing river view, friendly staff. For the breakfast at a hotel, there are no complaints. A lot of variety, a lot of seating options, great hours, and hot coffee. Prices were reasonable as well. Would definitely recommend if you need to stay near downtown Roseburg.WiFi worked fine.

Room Tip: I was 2 doors away from the vending machine, but never heard anything.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
    61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
West Vancouver
Top Contributor
101 reviews 101 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed October 1, 2013

Reservation handled efficiently. Pleasant and efficient reception. Room was clean and comfortable with view of river (common to all rooms). Stayed only one night with early departure next day. No restaurant. Would certainly repeat.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Roseburg, responded to this review, October 20, 2013
Dear BlighWestVancouver,

Thank you for your comments. We value your opinions of how we hosted your stay. We are happy to see that you enjoyed your stay due to the staff service and clean room. I apologize if you were disappointed that we do not have an on site restaurant. Rest assured that your comments have been documented and will certainly be looked into.

Once again, thank you for choosing our hotel and we look forward to your future reservations.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 24, 2013

The first room I was given had such a strong tobacco odor. The second room, 314, was clean and the bed had new linens. When I got into bed I discovered a huge crater on one side of the king bed. It was so deep, as if someone had jumped up and down in the same location continuously for a month, and should have been reported by the housekeeping staff and previous guests. When I went to check out, I asked to speak with the manager and was told she was not yet in. I explained what I wanted to speak with her about and the front desk clerk stated I could call her later or wait for her arrival in about 20 minutes. The clerk then stated "do you want me to give you a discount on you room", however I booked the room through priceline. The room was not cheap and I feel that the clerk should have offered to have the manager contact me, rather than me contact her. I have stayed here before 5 years ago, but would not stay here again. I can see from other reviews that the beds have been an issue before.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Roseburg, responded to this review, October 10, 2013
Dear 434Janicexxx434,

We appreciate your feedback, as it helps us focus on the areas that need improvement. Our aim is to provide all of our guests a unique stay and great customer service. I am extremely sorry for the issues that you experienced with our beds and staff service during your recent stay with us. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for alerting us and bringing these unsatisfactory circumstances to our attention.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2013

Have to say, a nice place, well located. Each room has a nice balcony overlooking the river/hills behind the property. Front desk staff were super friendly; assisted with an early check-in. Breakfast was standard - however, I'm now addicted to the fresh-baked cinnamon rolls at HI Express. Clean room, comfortable bed, easy highway access.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ABERDEEN
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 14, 2013

Great breakfast, staff were friendly and room was quiet. Had a view of the river with nice small patio. Location was easy and this was a last minute reservation and I was happy to find the front desk staff helpful and would book this motel again.

Room Tip: Book one that faces the river, nice cool breeze in the evening.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 8, 2013

We stopped here for one night to break up a 1000 mile drive and were pleasantly surprised! The rooms all overlook the Umpqua River and have balconies to enjoy the view. We saw an osprey flying down river just as the sun set. The room was spotlessly clean and wonderfully comfortable. I'll stay here anytime I'm passing through Roseburg.

Room Tip: The better river views are above the first floor and its a good idea to ask for a room away from the...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 31, 2013

Thought that it was more like motel. Access was outside so not as safe and it was priced the same as other hotels that are much nicer. This was priced the same as Fairfield and other Marriott hotels and I was expecting that. Beds were old and needed to be changed out and while rooms were some what redone it was still the same motel feel. Don't let the pictures of entry fool you, rooms are sub-par.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Roseburg, responded to this review, September 16, 2013
Dear Lynnmin,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Roseburg

Address: 375 Harvard Boulevard, Roseburg, OR 97470
Phone Number:
Location: United States > Oregon > Roseburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Roseburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Roseburg 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel Roseburg, Oregon. Our Roseburg hotel is strategically located on the bank of the South Umpqua River. Each of our 100 tastefully decorated guest rooms and suites feature a private balcony or patio offering a spectacular view of the South Umpqua River. The hotel located off I-5 exit 124 offers you easy access to the North Umpqua Highway, downtown Roseburg, wildlife watching, golfing and wine tasting. A few great attractions that are within a short traveling distance are: The Wildlife Safari, Crater Lake National Park, Myrtle Creek Golf Course, and scenic white-water rafting. We are located near the Roseburg VA Medical Center, Mercy Hospital and Roseburg Forest Products. The Holiday Inn Express Hotel features: Express Start Breakfast Bar, Simply Smart Guest Bath amenities, Smart Roast in-room coffee, free high-speed wireless Internet access, and free local and 800 calls. Additional features of the Holiday Inn Express Roseburg Hotel are an indoor swimming pool, outdoor spa, fitness center, business center, guest laundry and valet service, mini-fridge, microwave, hairdryer, iron/board, and coffee maker. Visit Roseburg, OR and Stay Smart and the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Roseburg Hotel Roseburg
Roseburg Holiday Inn Express
Holiday Inn Roseburg

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