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“Wonderful hotel with exceptional front office staff.” 4 of 5 stars
Review of BEST WESTERN PLUS Rama Inn

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BEST WESTERN PLUS Rama Inn
2.5 of 5 Hotel   |   2630 Southwest 17th Place, Redmond, OR 97756   |  
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Ranked #2 of 8 Hotels in Redmond
Madras, Oregon
Top Contributor
74 reviews 74 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
30 helpful votes 30 helpful votes
“Wonderful hotel with exceptional front office staff.”
4 of 5 stars Reviewed February 18, 2013

We were treated very well at this hotel and thoroughly enjoyed our stay. The front office staff member, named Sandy, deserves special acknowledgement for her superb hospitality skills. She reminds me of the professionally trained hospitality workers of Austria, Switzerland or Old Europe. Indeed a rarity, and a true asset to the Best Western company and to the town of Redmond. We are sincerely considering becoming Rewards members after our excellent treatment.
The manager also deserves to be acknowledged for his kindness in extending our stay at the same rate which we had initially booked.
People are indeed friendly and the place made us feel at home for the most part. The breakfast is so much better than the "free breakfasts" other hotels offer.
Every second day they have sausage and cheese filled egg, which is much better than the scrambled eggs and small sausages on alternating days.
The indoor pool and hot tub are as good as I have encountered, maybe even better.
There is a gym, even though we did not use it.
The only drawback was the housekeeping. We found them a bit distant and rather inhospitable. They did a pretty poor job of fixing our room on the days that we did ask them to. Small things like not replacing our kleenex box, making the beds quite shabbily, and just a general feel of things being rushed.
Aside from that, we would gladly stay there again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review, February 28, 2013
Thank you for sharing your experience regarding your recent stay with us. It is always a pleasure to hear such detailed comments, so thank you for taking the time to do this. By the way, Sandy, though not trained in Europe, does have a lot of hospitality experience and we are proud to have her on our team. I'm glad you enjoyed your stay with us (aside from the drawback, which we will get fixed!) and hopefully we'll see you again soon.
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153 reviews from our community

Traveler rating
    73
    54
    11
    10
    5
See reviews for
54
44
5
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Cazenovia NY
1 review
4 of 5 stars Reviewed November 27, 2012

All staff was very friendly and accommodating!
Most definitely will stay there again on teh next trip. Very good value.
In spite of the staff having to work holiday they were most gracious.
See you the next trip to Redmond.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review, November 29, 2012
Thank you for sharing your experience during your recent stay at our hotel. I am happy you enjoyed your time here with us. Thank you for your business and we hope to see you real soon.
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Bandon, Oregon
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 5, 2012

I've stayed here many times. The rooms have always been good with friendly service. This time (September 28) the lobby was being renovated. A little dusty, but no big deal. When I started putting stuff in the nightstand I found with the usual Bible copies of some ultra conservative and racist books: "The Great Betrayal: Obama's Wars and the War in Iraq", "Muslim Brotherhood in America", "From Shadow Party to Shadow Government: George Soros and the Effort to Radically Change America", "Ten Reasons to Impeach Eric Holder", and "Daisies and Dandelions: An Indictment of Today's Parenting". I can't say for sure who placed these books in my room. Either the management an employees endorse these radical books and want everyone to read them, or their housekeepers are sloppy. Either way, I will be staying at the nearby Comfort Suites from now on.

Room Tip: Find another hotel.
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  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review, October 10, 2012
I appreciate you taking the time to relay your experience. I do share these comments with staff and it is helpful to see both the good and the bad as it helps us to make improvements where needed. I want to ensure you it was a regretful oversight on our part that the items you mentioned were not removed from the room after the previous guest checked out. I deeply apologize on behalf of the entire staff, and please know it was not our intention nor would we endorse this type of material. I value the loyalty you've shown toward our hotel in the past, and I hope you'll give us another opportunity to earn your trust.
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Chicago, Illinois
Top Contributor
75 reviews 75 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 2, 2012

We stayed here about a year ago and were pleased. This stay was also a good one. They are doing some remodeli g with new flooring and carpet but it was not an inconvenience. Nice, large rooms, good breakfast in a large breakfast room, friendly staff, plenty or parking, reasonable rates. A great choice for a stay in Redmond.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review, October 5, 2012
Thanks so much for sharing your experience regarding your stay at our hotel. I appreciate your understanding about the renovation work we're doing. It's a challenge, but we're really trying our best to keep things running smooth so our guests aren't inconvenienced. The work should be done in a week or two, and it is going to look really nice.
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Tacoma, Washington
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 26, 2012

I'm in sales and travel a lot, I started staying here several years ago, it's the best value of anywhere I stay. It's always very clean, the staff has remained the same and actually remember you and your room preference, Dustin on the desk is a real star. The beds are above average in comfort with nice linens, good towels and a nice shower. It's been updated and is very well maintained. I use the exercise room that is open early enough for a good work out.

Room Tip: The rooms on the South side give you a mountain view.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review, October 5, 2012
Thank you very much for the nice comments about our hotel. I appreciate it as well as your business. Hope to see you again real soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, England
Top Contributor
76 reviews 76 reviews
55 hotel reviews
Reviews in 59 cities Reviews in 59 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 23, 2012

Usefully located between Mount Hood & Newberry Volcanic Monument, this is a modern well equiped property typical of BW Plus with sizeable rooms, good breakfast and friendly service.

Travelling dusty deserts with kids (arrived late in the day from Smith Rock), what lifted this above the norm for us was the pool area which was large for an indoor pool and wonderfully warm. The hot tub also above average temperature so big thumbs up!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review, September 27, 2012
Thank you very much for sharing your experience regarding your recent stay with us. We're glad you and your family enjoyed our pool and hot tub as well as the accommodations. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Rama Inn

Address: 2630 Southwest 17th Place, Redmond, OR 97756
Phone Number:
Location: United States > Oregon > Central Oregon > Redmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Redmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Rama Inn 2.5*
Number of rooms: 49
Reservation Options:
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Also Known As:
Best Western Redmond
Redmond Best Western

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