We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Eagle Crest Resort” 2 of 5 stars
Review of The Lodge at Eagle Crest

Save Saved
You added The Lodge at Eagle Crest to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Lodge at Eagle Crest
3.5 of 5 Resort   |   1522 Cline Falls Road, Redmond, OR 97756 (Formerly Eagle Crest Resort)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #4 of 8 hotels in Redmond
Salem, Oregon
1 review
3 helpful votes 3 helpful votes
“Eagle Crest Resort”
2 of 5 stars Reviewed February 25, 2012

The sign in at the front desk should have given me a warning of how this stay was going to be. We had to wait 20 minutes for check in. They had two peoplIe working when there was a line of 10 people waiting to check. We booked a suite overlooking the golf course and they tried to put us into a regular hotel room. After I refused, they finally offered to "upgrade" us to a chalet with on the golf course with a hot tub on the deck. The chalet was nice, however, it had 2 double beds that had the cheapest mattresses and felt like you were sleeping on springs. I didn't sleep for two nights in a cramped bed.
When we left the hotel I let the manager know of all the issues we had during our stay. She admitted that the Chalet was not owned by the hotel. She then did the one thing that really bugs me and asked what she could do to make up for all the issues we had. She should have offered a free night or something to try to get us to come back and not ask us. That is such a cop out. If a hotel is going to offer an upgrade it should be a Upgrade! I wont stay there again!

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff R, General Manager at The Lodge at Eagle Crest, responded to this review, February 28, 2012
I apologize that your stay at Eagle Crest was inconvenienced by delays at registration and accommodations that did not meet your expectations. It is our intent to provide outstanding service and facilities and I regret that we were unable to do so during your visit. I would appreciate the opportunity to speak with you in more detail about your experience and personally convey our apologies. If you wouldn’t mind contacting me at 541-548-9301 I would be grateful.

Sincerely,
Geoffrey Roemelt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

111 people have reviewed this hotel

Traveler rating
    53
    43
    12
    2
    1
See reviews for
37
39
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Oregon
Top Contributor
123 reviews 123 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed February 9, 2012

We stayed two nights at the Lodge this past weekend. The room was clean and newly renovated. It was nice enough, but looks as if not much thought was given to the decor. More like putting together pieces and furnishings that were found as a great deal instead of thought given to design.

There was also signage in the hallway directing guests to the fitness room which we later found was not there. It was planned, but didn't happen, however signs were never removed... disappointing.

Breakfast in Aerie Cafe was good, though they seem like they are still getting used to timing. My meal and my husband's meals were brought out at different times.

The Resort recently went through some branding changes and they may still be getting comfortable with the changes. Hopefully it won't take them long to get it together. This has the potential to be a really nice destination.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geoff R, General Manager at The Lodge at Eagle Crest, responded to this review, February 14, 2012
Thank you for the review of your recent visit to The Lodge at Eagle Crest a Holiday Inn Resort. We were pleased to learn that you found our guestrooms to be clean and noticed our recent renovation. We are continuing to make décor modifications in an effort to create a warm and comfortable atmosphere in all of our guestrooms and suites. Also, we appreciate your feedback regarding your breakfast dining experience in Aerie Café and were gratified to know that you found the food quality to be good. We are striving to modify our sequence of service in an effort to insure an outstanding dining experience. We hope that you will return in the near future and allow us the opportunity to be of service to you once again.

Sincerely,
Geoff Roemelt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Lodge at Eagle Crest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lodge at Eagle Crest

Address: 1522 Cline Falls Road, Redmond, OR 97756 (Formerly Eagle Crest Resort)
Phone Number:
Location: United States > Oregon > Central Oregon > Redmond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Redmond
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lodge at Eagle Crest 3.5*
Official Description (provided by the hotel):
Eagle Crest is a full-service destination resort located just outside Redmond on 1,700 acres in the high desert of Central Oregon. Nestled against the majestic Cascade Mountains near Bend, Oregon, Eagle Crest boasts over 300 days of sunshine each year, three golf courses, multiple activity and athletic centers, on-property restaurants and bars, and more. Our accommodations include studios and suites, as well as vacation rental properties. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Orbitz, Expedia, Tingo, BookingOdigeoWL, Hotels.com, Priceline, Venere and Agoda so you can book your The Lodge at Eagle Crest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eagle Crest Hotel Redmond
Eagle Crest Redmond

Owners: What's your side of the story?

If you own or manage The Lodge at Eagle Crest, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.