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“ANTS!!!” 3 of 5 stars
Review of Super 8 Redmond

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Super 8 Redmond
2.0 of 5 Motel   |   3629 SW 21st Place, Hwy 97, Redmond, OR 97756   |  
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Ranked #5 of 8 Hotels in Redmond
Monona, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“ANTS!!!”
3 of 5 stars Reviewed August 6, 2014

We booked a room for 2 nights! The room was alright and my husband had killed an ant that night and the next morning, I happen to notice under the window that there was a trail of ants! GROSS! We got switched immediately to a new room and they were very nice at the front desk, but seriously, don't housekeeping check these things when and IF they vacuum???? Also many screens are bent out of shape and the curtains don't shut, like they should! They need major fixing up and updating!

Room Tip: Check your room first before you accept and get moved in!
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  • Stayed August 2014, traveled on business
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
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    56
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Beaverton, Oregon
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed August 5, 2014

First off, get here early and stay on ground floor. Apparently, third floor is the "smoking floor" with some non-smoking rooms mixed in. I was told by the clerk at check-in that "the third floor smells like cigarette smoke" (even in non-smoking rooms) and "...you can still smell the smoke on the second floor". Smoking rooms in 2014? Mixed in with non-smoking rooms?!?!? Did we time warp back to 1970 when we were all blissfully ignorant about second hand smoke?

Walk into your room and it is four blank walls with dingy carpet. Look out the window and your are looking at the parking lot through whatever has grown between the panes of your window glass once the seal broke (see picture). Go to unlatch the window and find that the latch doesn't actually DO anything. In its' place they have inserted a too short wooden dowel with some sort of black slimy/moldy stuff on either end (see picture).

Bedding looked clean but mattress was a brick.

Toilet clogged and I called the front desk to get it fixed. Was told by the desk clerk that she would drop a plunger by for me to use since "it is not our standard protocol to unclog guests' toilets for them". I wanted to ask what standard protocol would have been if I had allowed the clogged toilet to run and flood the place instead of stopping it myself.

Breakfasts were ok. Prepackage cinnamon rolls were gross, but there was biscuits and gravy and hard boiled eggs on alternate days. Yogurt was nice, too. Need to get a second waffle maker and stop filtering coffee through what tastes like an old sweat sock. Bleh!

One saving grace to our stay was the evening staff person Amanda! What a great example of customer service. Pleasant in person and on the phone. Always willing to go just a little bit beyond. AND I don't think she would know what an anti-customer service "protocol" looked like if it bit her! Amanda- go to the next level of hotel (goodness knows you couldn't go any lower) where they will appreciate your ability to work with your customer!

Room Tip: Non-smokers shouldn't wait to check-in. Get there early and get a room as far away from the ash...
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  • Stayed August 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 29, 2014

In town for a sports tournament for my kids, I reserved a room weeks in advance. Instead of travelling the 20-minutes out of our way to check-in before events scheduled on the day of our arrival, we participated, ate dinner, and headed to the hotel at around 10PM. When we arrive we are told that the only rooms they have left are smoking rooms, in spite of our "preference" for a non-smoking room. Preference being their term - I would have chosen "minimum qualification for bringing my family". The frustrating part is that I know I booked my room earlier in the month than others we were travelling with, and they received non-smoking rooms.

The room: disgustingly smokey smelling; dozens of burn holes in the carpet; cobwebs on the ceiling.

Was scheduled for two nights, check-out after one. In hindsight we should have slept in the car.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cabool, Missouri
Top Contributor
210 reviews 210 reviews
84 hotel reviews
Reviews in 93 cities Reviews in 93 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed July 28, 2014

We spent one night on July 14th at this Super 8, and had a large 2 queen bed room.
Pros - Had a long counter for bags, good shower, good linens, microwave and Fridge.
Cons - Mattress and Foundation were very stained and should be replaced, Vanity is on the inside of the bathroom (big negative).
Breakfast was good with Biscuits and Gravy, Cinnamon Rolls, Fresh Waffles, cereals, Breads, Juice and Coffee.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 24, 2014

Fast easy check in....room was clean and comfortable. ..little noise from next room with television on our bed wall...train tracks are outside window beware travels all time of day...water was gritty. ..price was decent. ..will stay there again! Thank you for being reasonably priced and friendly! !!

Stayed July 2014, traveled with friends
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Additional Information about Super 8 Redmond

Address: 3629 SW 21st Place, Hwy 97, Redmond, OR 97756
Phone Number:
Location: United States > Oregon > Central Oregon > Redmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 Hotels in Redmond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Redmond 2*
Number of rooms: 85
Official Description (provided by the hotel):
Off of Hwy 97 just minutes to Deschutes Expo Center and Redmond Roberts Field Airport(RDM) and 10 miles from Smith Rock. Free Airport Shuttle, Free Hot Breakfast with Belgian Waffles, Heated Indoor Pool & Hot Tub, Micro/Fridges Available, Free WIFI, Sleep, Park & Fly Packages. If you just need a place to park your vehicle while away on a trip Airport Parking is only $4.99 per day with Free shuttle service to Redmond airport(RDM)!A number of restaurants within walking distance include Red Dog Depot, Applebees and Star Pizza. ... more   less 
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Also Known As:
Super 8 Redmond Hotel Redmond
Super Eight Redmond
Redmond Super Eight
Redmond Super 8

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