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Jupiter Hotel: Traveler Reviews

2.5 of 5
800 E Burnside St, Portland, OR 97214 (Formerly Travel Inn Motel)
Hotel amenities
Jupiter Hotel
Ranked #68 of 127 hotels in Portland
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260 reviews from our community

Traveler rating
    52
    79
    43
    38
    48
See reviews for
Families
17
 
Couples
106
 
Solo
34
 
Business
50
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Lincoln City, Oregon, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Mistake covered”
3 of 5 stars Reviewed October 1, 2012 via mobile

We stayed at the hotel for a wedding. When we got there our reservation for a two bed room was lost & all they had was a one bed room for 4 of us. That was a bummer for sure. Mistakes are made, but the question is, what do they do to fix it. They did everything possible. There was no room to give us then, but they offered to comp our room, get us one at another hotel close by, or after the wedding reception was over at 11pm, clean the room set aside for the wedding reception, & give it to us.
We were pleasently surprised and greatly appreciated their efforts!

  • Stayed September 2012
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lonnie F about Jupiter Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aljupiter, General Manager at Jupiter Hotel, responded to this review
October 22, 2012
Dear Lonnie F,

Thank you for taking the time to share your experience. Ultimately, we do not pretend we don't make mistakes and while we do try to make sure they don't happen, they do and we pride ourselves on fixing them as best we can. I am glad to hear that you walked away feeling like we did everything we could have as that is our goal. I can assure you though that your next stay will be free of issues and please don't hesitate to contact me directly for reservations.

Sincerely,

Zach Miller
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“This is OK”
3 of 5 stars Reviewed September 28, 2012 via mobile

On the positive note, the location is away from the homeless milling about downtown and there are buses and trams that could easily take you to commercial pockets (Stark, Hawthorne, Division, Nob etc) where you will find artsy shops and really good neighborhood cafes and restaurants with homey local feel to them. However, the double room is tiny, there are not enough places to hang clothes and towels, the room cleaning is rather haphazard, the front desk staff are not very friendly, the airconditioning is the biggest source of noise (and the "off" switch does not work), and there are no windows you can open to freshen the air in the room. Still, I think it is ok value for the money, so if there is a lodging crunch in Portland I could maybe see myself considering a return. Would not be a place I would easily recommend to friends, though.

Stayed September 2012, traveled with family
Was this review helpful? Yes
See 3 more reviews by Sonjee for Portland
Ask Sonjee about Jupiter Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aljupiter, General Manager at Jupiter Hotel, responded to this review
September 30, 2012
Dear sonjee,

Thank you for taking the time to provide feedback on your recent stay with us. I am very sorry that you did not completely enjoy your experience and wish that you had brought these issues to my attention during your time with us so that I may have had the chance to rectify issues which certainly could have been fixed. I would, for the sake of future guests love for you to provide your room # so that I can have the A/C unit looked at. Please contact me directly at you earliest convenience if you would like to provide this information.

Sincerely,

Zach Miller - zachjupiterhotel@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“love at first sight”
5 of 5 stars Reviewed September 26, 2012

Ok so I am already obsessed with Portland in general and after staying at the Jupiter I am now a bit obsessed with this hotel too. The most incredibly fun, clean, comfortable and interesting hotel I have ever stayed at. What could easily be a boring motor inn hotel is instead a hotel experience located in a unique neighbourhood in Portland. I stayed in a 2 queen room looking over the courtyard area and loved it. From the chalk board doors to the creative in room art to the clean and comfortable bedding and decor I have nothing negative to say about my stay here. My only comments would be that they need to have in room full size ironing board and an iron. The Doug Fir is a great chill spot for drinks at night or dinner. Can't wait to go back to the PDX and I would never consider staying any where else!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by MissBCD for Portland
Ask MissBCD about Jupiter Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aljupiter, General Manager at Jupiter Hotel, responded to this review
September 28, 2012
Dear MissBCD,

The obsession is mutual, as we truly appreciate your business and are obsessed with providing the perfect experience for yourself and other guests. Next time your coming to Portland, ask for me directly and I will personally see to the details of your next perfect stay!

Sincerely,

Zach Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paradise, California
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Tries hard and is fun”
3 of 5 stars Reviewed September 25, 2012

The Jupiter hotel, appears to be a motel that has been transformed into a hotel, the communal area outside was covered in what looked like large white sails and had nice seating. The rooms are not the largest, there were two queen sized beds in our room, but not much room at the bottom of the beds to get past and the lighting could have been better. On the plus side it was on E. Burnside so driving in either direction (on Burnside) brought you quickly to shops/bars/restaurants and the Saturday Market. Our room faced onto E. Burnside and was a little noisy, ask for a room on the back of the hotel where the streets are less busy.
There was free WiFi and free coffee in the morning, the staff were friendly and polite.

Room Tip: Ask for a room on the back of the hotel where the streets are less busy.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by ScottishPaul for Portland
Ask ScottishPaul about Jupiter Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aljupiter, General Manager at Jupiter Hotel, responded to this review
September 28, 2012
Dear ScottishPaul,

Thank you for staying with us, we truly appreciate your business. Renovating a historic motor inn so that room size is up to...
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oakland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Stylish but small.”
4 of 5 stars Reviewed September 24, 2012

If you value style at an affordable price over the size of the room this is the hotel for you. The staff was very attentive (I was traveling on crutches due to a ruptured achilles tendon) and made very effort to make my stay as comfortable as possible. The Doug Fir Lounge/restaurant that's connected to the hotel delivered a ton of delicious food at reasonable prices. The pork chop was so HUGE, I could barely finish it. The only detracting feature was the size of the room, the giant AC unit that took up quite a bit of space in an otherwise small room, but I think we had one of the smaller rooms and for the price, totally worth it.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask KdoubleyouG about Jupiter Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aljupiter, General Manager at Jupiter Hotel, responded to this review
September 28, 2012
Dear KdoubleyouG,

I am very glad to hear that you enjoyed your stay with us and that you took the time to share your experience. We certainly have some very value oriented rooms that are smaller, however we do have plenty of rooms that offer far more space for those that would like size above lowest price. I very much would like to have you stay with us again, so please contact me directly at the hotel and we will see if we can't get you into a larger room the next time around.

Sincerely,

Zach Miller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jupiter Hotel

Also Known As:
Jupiter Hotel Portland
Address: 800 E Burnside St, Portland, OR 97214 (Formerly Travel Inn Motel)
Region: United States > Oregon > Portland
Amenities:
Free High-Speed Internet Pets Allowed Restaurant Room Service
Hotel Style:
Ranked #68 of 127 hotels in Portland
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Jupiter Hotel, a mid-century, renovated motor inn-turned-boutique hotel in the heart of Portland, minutes away from Downtown Portland, the Oregon Convention Center, the Pearl District and the Rose Garden Arena. A refreshingly affordable minimalist hotel for creative business nomads and urban explorers, the Jupiter Hotel offers 81 guestrooms, over 4,000 square feet of unique meeting and event space, an airy bamboo courtyard and outdoor fireplace seating for guests. Jupiter Hotel amenities include complimentary wireless internet, locally-roasted Stumptown organic coffee every morning in the lobby, Electra bikes for rent and Natura eco-friendly bath amenities. ... more   less 
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