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“Not what I expected” 3 of 5 stars
Review of Hilton Portland & Executive Tower

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Hilton Portland & Executive Tower
3.5 of 5 Hotel   |   921 SW 6th Ave, Portland, OR 97204 (Downtown)   |  
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Ranked #53 of 133 hotels in Portland
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Not what I expected”
3 of 5 stars Reviewed November 10, 2012

Although the location is perfect - the hotel is not. I've stayed at several hotels in the Portland area and can honestly say that I am not likely to stay at this Hilton again. The hotel is so tired - it needs updating from the lobby to the rooms. I stayed on the 15th floor and the first thing I noticed when I I got off the elevator was the odor. It smelled like room freshener - not the good kind, but the kind that overwhelms you and makes you think they're trying to cover something up. The same odor was in my room, too. I was also disappointed that I had to pay for internet access - at other Hilton properties, I received an internet access code because I am a Hilton Honors member.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 14, 2012
Dear Guest,

Thank you for providing insight on your recent experience with our room freshener. I sincerely apologize that it was overpowering in the hallway and in your room during your stay. We are using your feedback to help us improve and we look for reviews to provide insight, so I certainly appreciate your feedback. We hope you give us another opportunity to regain your trust.

Take care,
Anthony Rico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Hillsboro, Oregon
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2012

We have stayed at the Hilton 3 times now and have been very happy everytime we stay. The service is always on par and the location is just perfect. Portland is generally a very friendly city and walking around the city either day or night is very easy when you stay at this location. Its a perfect spot for me and my husband to spend a night away from the kids. Great restaurants very close and shopping just a few blocks away.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 14, 2012
Dear Guest,

Thank you for staying with us on three occasions. I am glad to read you enjoyed all your visits and that our staff was able to provide great service. I hope you will come back and see us the next time you are in the area. We would love to welcome you back for your forth stay.

Take care,
Anthony Rico
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Hillsboro, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 5, 2012

Granted it has been quite some time since I've stayed here, but it is in need of an complete remodeling. While certain aspects have been updated it needs to be gutted and re-done. We had a corner room, which I expected to be bigger. This had been the case in other hotels. The bathroom was REALLY small!! No counter space for tolietries and the toliet it self was shoved in at angle. Maybe the Executive Tower is better but the Main Bldg is not what is used to be.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 14, 2012
Dear Guest,

Thank you for taking the time to share feedback on your stay with us in Portland. We appreciate your input and value your opinion having seen the evolution of our property. We’re very sorry to hear you were unhappy with your room on this visit. Your feedback is incredibly important to us and we will take your comments into consideration as we continually work to improve our on-property experience. We welcome any additional comments or suggestions you would like to share and we hope to have another opportunity to serve you and show you the quality accommodations and amenities you expect, if business brings you back to us in the future.

Thank you,
Anthony Rico
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Oklahoma City, OK
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel was nice and the people were very friendly. This hotel is located right downtown; you can walk to all the shopping nearby or hop on the TriMet a block from the hotel and get all over town. The one thing I did not particularly like about this hotel is how small the bathroom cabinet space is. There is very little space and the toilet is located just below the very tiny counter. I lost a hair dryer to the lack of space and proximity to the toilet! Otherwise, nice hotel and great location!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 14, 2012
Dear Guest,

Thank you for the wonderful comments about our hotel and team members. I am sorry that the space in the bathroom was not to your liking. We have many bathroom layouts and hopeful you can try a different one the next time you visit. Thank you again and we hope to see you again soon.

Take care,
Anthony Rico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Oregon
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 4, 2012

This is a nice classy hotel, that has a "homey" feel because of the very friendly front desk and staff. Our room had a large plate of delicious truffle chocolates saiting for us. Very clean heated swimming pool open until 10pm - it was nice to take a dip before bed. Very good restaurant.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 5, 2012
Dear Guest,

Thank you for taking the time to share your experience with the Hilton Portland. I am happy to read that our hotel and staff made you feel at home while staying with us. We hope to welcome you back to your home away from home soon!

Take care,
Anthony Rico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Junction City, Oregon, United States
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 1, 2012

Had a wonderful time at this very convenient downtown hotel. The valets were very overwhelmed with check outs and a couple of registering conferences, but they were still so quick and very polite. It was easy to "please wait for about 15 minutes" when it only really took them less than 5 minutes to bring our car around. Thank you! The rooms are very clean, comfortable beds and an all around helpful staff.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 5, 2012
Dear Guest,

Thank you for sharing a review with our fellow travelers. I was happy to read that you enjoyed our rooms and staff. I trust this made for a very successful “Girls Night”! We hope to welcome you and your friends back to the Hilton Portland soon!

Take care,
Anthony Rico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 31, 2012

Have now stayed at the Hilton Portland & Executive Tower a couple of times. This is a great hotel for the business traveler - nothing fancy, just good quality you can count on. The rooms, while not huge, are comfortable and nicely appointed. Everything is clean and well maintained; breakfast at the restaurant includes a variety of good options. Location is great for both exploring downtown, and for easily getting out of the city.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnthonyRico, Manager at Hilton Portland & Executive Tower, responded to this review, November 5, 2012
Dear Guest,

Thank you for your repeat business! I am happy to read that you enjoyed your stays and come to count on us when in Portland. We hope to welcome you back to the Hilton Portland & Executive Tower real soon!

Take care,
Anthony Rico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Portland & Executive Tower

Address: 921 SW 6th Ave, Portland, OR 97204
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in Portland
#41 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Portland & Executive Tower 3.5*
Official Description (provided by the hotel):
The Hilton Portland & Executive Tower hotel in Portland, consists of two separate buildings and combined they offer 782 guest rooms as well as: The Main building, remodeled in 2006 offers:* Complimentary Hilton Athletic Club - offering a large indoor pool, Jacuzzi®, extensive cardiovascular equipment, free weights, sauna and steam room, tanning, personal fitness training and massage services* Bistro 921 Restaurant & Bar - where you can enjoy classic American fare * Full-service business center - staffed Mon-Fri and 24-hour access with room key * Wireless HSIA available in all guestrooms * Hotel guests can also enjoy complimentary wireless access in the lobby area* Parking garage - Each building has their own garage for your added convenienceThe Executive Tower showcases:* Concierge desk * Porto Terra Tuscan Grill & Bar - featuring Northern Italian cuisine* Complimentary 24-hour fitness room with an indoor waveless lap pool * 24-hour self-serve business center * Wired and wireless HSIA available in all guestrooms * Hotel guests can also enjoy complimentary wireless access in the lobby area* Parking garage - Each building has their own garage for your added convenience ... more   less 
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Also Known As:
Hilton Portland And Executive Tower
Hilton Portland & Executive Tower Hotel Portland
Hilton Portland Executive Hotel
Portland Hilton

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