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“Service needs improving” 3 of 5 stars
Review of The Mark Spencer

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The Mark Spencer
3.0 of 5 Hotel   |   409 SW 11th Ave., Portland, OR 97205 (Downtown)   |  
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Ranked #20 of 133 Hotels in Portland
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Service needs improving”
3 of 5 stars Reviewed June 26, 2014

After an 8 hour car drive we arrived at the entrance to the Mark Spencer Hotel. There is no private entrance only two on road designated parking spots which were filled. After driving around the hotel about six times we eventually gave up since there was no sign of the driver of either car or any employee from the hotel to give us instructions. We drove down the street to paid parking while I headed off to the front desk to check in. I have stayed in hundred of hotels over the years and have never been in a situation where I had to park my car in a paid parking lot in order to check in. The hotel should have valet parking or at least someone welcoming guests .

I overheard an employee later on tell a newly arrived guest that they could park their car in-front while they took their bags to their rooms. Really should this be an option during check in times with only two temporary spots. Like me there were other guests arriving waiting for the two spots to open up. The car behind me even received a parking ticket while he ran into the hotel to ask for instructions.

When we eventually made it to the desk there were three agents running around and not one took the time to tell the guests in line that they would be with them in a moment. No eye contact was made not good considering the welcome received.

The room was clean but the internet sketching considering one of my party was planning on working remotely. We asked for a late check out mainly because of the sketchy internet and not being able to complete a project which was on a deadline. However when we asked if we could leave the car in the garage for another 1 1/2 hours we were told this was not possible.

Really does a hotel guest want to hear an employee tell them that "we have already extended a late check out to you and now you want to use the garage for another 11/2 hours, sorry it is not possible".

So we left the hotel and the half empty garage to drop one of our party off at a Starbucks to use the internet while I parked on a side street for 1 1/2 hours waiting for her to finish. I did not feel comfortable parking my car on the street with our suitcases and shopping in it.

I would suggest that the management invest some time in training and giving the front desk staff authorization to make decisions, like extending parking to guests for another few hours. It would have made a big difference to us and maybe reinstated confidence in your hotel.

Having said that the location was excellent and the rooms very comfortable.

We stayed at another hotel prior to this were the staff were exceptional.

Would I recommend this hotel, absolutely not.... I arrived at the hotel feeling agitated and left feeling angry.

Room Tip: Request a room not overlooking the concrete wall.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, July 13, 2014
Thank you for your feedback. I would like to apologize for any service issues you experienced as our guest. We do have several parking spots in front of the hotel, which is only a 15 minute zone to unload your luggage and check in. Unfortunately, our bellman was unavailable as he was helping another guest with their arrival. We had quite a few check-ins on the day you arrived and if you did not receive an immediate greeting from my front desk staff, I again, would like to apologize. We try to accommodate all of our guests requesting late check-outs from guestrooms and the parking garage, knowing that this simple request can be a big help to you. If you would like to phone me, I would love the opportunity to discuss these issues with you and revisit this with my staff.
Warm Regards,
Pam
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862 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
San Francisco, California
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 21, 2014

I visit Portland quit a bit and stay at various hotels. Recently I was in Portland and booked this hotel for a 3 night stay and I found it to be a very nice choice. Old fashion charm and best of all was it's location. Right in the heart of town with good restaurants and places to shop. The Mark Spencer also has parking. I liked the location of the hotel and the area. I do recommend staying here if you come to Portland. You will enjoy this property. I am sure!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, July 13, 2014
I'm so glad you found us! Our location is ideal for the traveler who wants to experience every corner of downtown Portland. Our city is remarkably easy to maneuver around and our staff is always available to recommend dining, shopping, theatre, etc. options for you. We hope to see you again soon! Thank you for choosing the Mark Spencer Hotel.
Have a wonderful summer.

Pam
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Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 19, 2014

This place has some history but our room smelled and our only window opened into a central channel above the atrium to give the rooms some light. Great location! The staff were good, as was the breakfast and happy hour!

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, July 13, 2014
Thank you for your review. The Mark Spencer Hotel is a historic gem with a fascinating past as one might expect of a hotel over 100 years old. We are moving through a complete renovation process and as more of our guestrooms are being remodeled, they are transforming into beautiful guest spaces.
I'm happy you were able to join us for our evening wine tasting - hope you had a fresh baked cookie, too! If you find yourself in Portland again, we would love to have you as our guest to enjoy our new, beautiful rooms.
All the best!
Pam
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Bangor, Maine
Top Contributor
188 reviews 188 reviews
22 hotel reviews
Reviews in 60 cities Reviews in 60 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed June 18, 2014

The Mark Spencer, an older hotel with renovated rooms, served our needs well during a three night stay in early June. Lower floor rooms were dark but quiet and spacious. Service was excellent. Price was competitive. Sound proofing was surprisingly good. Location was ideal for walking, access to the good and inexpensive public transportation system, and closeness to the entertaining Pearl District with its restaurants (don't miss Yama Sushi or Andina or Lovejoy Bakery), shops (especially Powell's Books), galleries, and ice cream parlors (like Cool Moon). Even Voodoo Donuts and Chinatown were nearby enough for a longish walk or short taxi or transportation trip. Only downtown and the riverside are a bit farther away. Many places to eat and have good coffee very close after a day of tourism (including Stumptown and Jake's Grill a few doors away and Cheryl's around the corner).

Room Tip: Go for an upper floor for more light.
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, July 13, 2014
We love to hear about your Portland favorites! Everyone seems to find just the right place to call their own and Portland has many wonderful restaurants, shopping, theatres, etc. to choose from. Every city block is an adventure and I'm happy to hear you found some of Portland's best - Powell's Bookstore, VooDoo Donuts, Jake's, Cheryl's and Cool Moon.
I hope when you plan your next visit to Portland, you will allow us to be your host once again. Thank you for being our guest!
Warm Regards,

Pam
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Columbus oh
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014 via mobile

Stayed for a week last week and couldn't have had a better stay. The service was great, the staff incredibly friendly, location was close to great sites and restaurants and highways for driving. The breakfast was good but cappuccino machine in the lobby was even better! Loved it and would return without question. Beds very comfortable.
Mike

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, July 13, 2014
Thank you for your review. We love to hear when our guests have enjoyed certain things about the hotel. Our coffee machine is amazing and serves up delicious cappuccinos, lattes, mochas and, or course, regular coffee! We would love to have you back for another week soon. Have a wonderful summer!
All the best,

Pam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lander, Wyoming
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 17, 2014

The staff really made the difference in this great location downtown hotel. Spent a working weekend there and appreciate the help while I had incredible back spasms.

The room was surprisingly large and had a kitchen area. Appreciate the included breakfast.

Room Tip: Kenny and Zuke's Delicatessen is right across the street!
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, June 18, 2014
Thank you for your kind words regarding our staff. I hope you had a successful working weekend with no more back spasms. We love Kenny & Zukes, too! It's a fun deli experience with delicious sandwiches! I hope your next visit to Portland will bring you back to The Mark Spencer Hotel. We look forward to seeing you again.

Have a wonderful summer!
Pam
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Seattle
Top Contributor
128 reviews 128 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 17, 2014

The Mark Spencer has very comfortable rooms, quiet and spacious. We'd have been even happier if the room had been ready for us at 3:30 p.m., and in fact we had to expostulate firmly even an hour later to get our room. But they certainly redeemed themselves by allowing us the next day to check out early with no penalty, when we decided to go home on the spur of the moment because the weather wasn't fun. The breakfast was quite adequate, and the cookies in the afternoon are a nice touch.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pam-Coser, General Manager at The Mark Spencer, responded to this review, June 18, 2014
Thank you for your time in reviewing The Mark Spencer. I'm so sorry you had to wait for your room. We typically have all rooms ready by our 4pm check-in time. We are always happy to accommodate our guests with early check-out, as well. Sometimes events arise that you didn't count on. We appreciate your choosing to stay with us and hope to see you again soon. It was our pleasure to have you as our guest!
Warm Regards,
Pam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mark Spencer

Address: 409 SW 11th Ave., Portland, OR 97205
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#15 Romantic Hotel in Portland
#24 Business Hotel in Portland
#31 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Mark Spencer 3*
Number of rooms: 102
Official Description (provided by the hotel):
In the world of hospitality, there are a few unexpected places in which timeless European flair, cultured style and Old World courtesy are vibrantly alive. These lasting impressions are also accompanied by a profound respect for another very precious aspect: your comfort. Welcome to The Mark Spencer Hotel, an exceptional value in the hub of the city. ... more   less 
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Also Known As:
The Mark Spencer Hotel Portland
Mark Spencer Portland

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