The staff at the Mark Spencer was great! I was a little disheveled when I arrived and discovered there was no one out front to help me with my heavy bags (btw, if I had just called in, I'm sure they would have sent someone out right away!), so I had to drag them to the elevator and across the lobby. As I was checking in, I mentioned I need help with my bag, one of the staff (gentleman with gray hair and glasses), grabbed the heaviest one and said, "no problem!" and took it right to my room before anyone could get a cart. When I tried to tip him, he said, "keep your money!"... He gave me a few tips for dinner and breakfast (which I used, Tasty and Alder has amazing food!).
Every time I walked by the front desk, I observed someone being extra helpful and friendly! (even when the guests were being annoying! LOL!).
My room was very comfortable, and extra clean! which I really appreciate. The cabinets look a little scratched up, but it sounds like this is something that is being updated as I write this.