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“Impeccable Customer Service” 5 of 5 stars
Review of The Heathman Hotel

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The Heathman Hotel
4.0 of 5 Hotel   |   1001 SW Broadway @ Salmon, Portland, OR 97205 (Downtown)   |  
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Special Rate
10% off with AAA
Ranked #4 of 133 Hotels in Portland
GreenLeadersGold level
Boyne City, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Impeccable Customer Service”
5 of 5 stars Reviewed April 15, 2013

Talk about service! The staff at the Heathman Hotel know how to treat their guests. Impeccable customer service, fantastic food would be an understatement, and an overall concern for the experience their guests are having.
Thank you for helping us achieve a very successful meeting!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 30, 2013
Dear Becky K,

Thank you for taking the time to submit your comments. We are so happy that you had a successful meeting and a great stay. We look forward seeing you on your next trip to Portland.

Best regards,

Linda Reagan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,105 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Dunsmuir, California
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 8, 2013

This is a nice place to have dinner. The menu is delicious, with a nice variety, and the ambiance is unsurpassed. To really top off the stay, if you are visiting from out of town, or if you live in the area, and want to treat yourself, stay in one of the very comfortable rooms. Some have fireplaces, and some have jacuzzi tubs, if you really want to go big! They also, with prior arrangement, have a massage therapist, that will come to your room. They have a good location, next to other great restaurants, and shopping. Made it a point to check out the Heathman, you will not be disappointed.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 9, 2013
Dear Rea_12,

Thank you for the kind words. We appreciate hearing your comments and are so happy to know that you enjoyed your stay with us and your dining experience. Our restaurant is fabulous and hopefully next time you are staying with us you can listen to some great live Jazz in our Tea Court Lounge. We do offer great in room spa services as you mentioned. You can check out our menu on line or ask one of our knowledgeable concierge staff on your next visit. We look forward to having you as our guest again in the near future.

Best regards,

Linda Reagan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 8, 2013

We have, over several years, engaged the Heathman for a small wedding venue, holiday high teas, and happy hours in the bar. Each experience has been most gratifying and full of value. Most recently we've used the happy hour bar location as our "touch base" before theatre, concert, or shopping outings. Thanks, Heathman, for taking such good care of us!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 9, 2013
Dear John L,

We feel so honored to have been a part of so many great special events. Thank you for sharing them with us. We look forward to seeing you very soon.

Sincerely,

Linda Reagan
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New Orleans, Louisiana
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

The Heathman is a great destination in downtown Portland, OR
While the guest rooms are small, they are well appointed and cozy
Great in- room coffee
Staff is friendly and service superb
Food delightful, fresh and great presentation
Sampled food in restaurant and as catered events
Would recommend this location to anyone visiting Portland on business or personal trip

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 9, 2013
Dear Drpamsm,
It is great to hear that you enjoyed the wonderful coffee that we have biked in each morning and freshly ground everyday. The staff is great and they provide amazing service, I am glad you had a chance to experience this. Thank you for taking the time to share your experiences with your fellow travelers.
Kind regards,
Linda Reagan
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Lille, France
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 7, 2013

We are talking about a hotel that is not new, but is in the line of what a classic hotel should be: comfortable rooms, but not new, very good restaurant and bar, very good service. Still, for my personal view it lacks the modernity and ambient that you might find in other 4 star hotels out of America. Still, I would recommend it for the business traveller.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 9, 2013
Dear Torcuatense,
Thank you for taking the time to submit a review. We appreciate your comments and are happy to hear you enjoyed the hotel, restaurant and service. We are updating our hotel continuously, but still try to keep the historic charm the Heathman is known for. We love to hear suggestions from our guests on changes they might like to see. If you would like to contact me directly regarding this please feel free. You can reach me at lreagan@heathmanhotel.com.
Sincerely,
Linda Reagan
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OREGON
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 7, 2013

We've pretty much tried everything here including the tea service, cocktails, dinner and lunch. Even rented the largest suite with adjoining extra bedroom for a Holiday Dinner family gathering. I have zero complaints about anything. The food is always fabulous, rooms clean, service top notch. We live in the area so are very familiar with downtown Portland. Highly recommend.

Room Tip: Love the Holiday Dinners!
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Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 9, 2013
Dear Schoong324,

What a lovely review. Thank you for submitting your comments. I am so thrilled to hear you have enjoyed so many special events at the Heathman. We look forward to seeing you again soon.

Best wishes,
Linda Reagan
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Cullowhee
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2013

The Heathman was a great hotel except for one glitch. I will get to that in a minute. The location is excellent. The rooms are a little small but really well done, the food at the hotel is really good too. Everyone was very nice and personable. Now here comes the glitch...I checked out of this hotel yesterday and then realized today that my jewelry case was missing. I feel that I must have left it in the room. I called the hotel and then later emailed them. I was disappointed to get no response from them. I just emailed again a little while ago. All I was hoping for was a "yes" or "no" on the jewelry case. I am kind of bummed that there has been no response.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeathmanMGR, Guest Relations Manager at The Heathman Hotel, responded to this review, April 9, 2013
Dear wendylem,
It is great to hear you had a great stay and enjoyed the hotel so much. I am sorry to hear about your missing item. I apologize that there has been some confusion about the response between you and the lost and found attendant. Please feel free to contact me to discuss this matter further at lreagan@heathmanhotel.com
Thank you,
Linda Reagan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heathman Hotel

Address: 1001 SW Broadway @ Salmon, Portland, OR 97205
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 133 Hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Heathman Hotel 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Heathman Hotel is a member of Preferred Hotels & Resorts Worldwide and Historic Hotels of America. The acclaimed Heathman Hotel is situated downtown in the heart of Portland Oregon's Financial and Cultural Districts. This sophisticated boutique hotel offers luxurious accommodations and award winning service- a refreshing blend of Portland History and Modern hospitality. ... more   less 
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