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“Great value if you use Priceline!” 5 of 5 stars
Review of Sheraton Portland Airport Hotel

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Sheraton Portland Airport Hotel
3.5 of 5 Hotel   |   8235 NE Airport Way, Portland, OR 97220   |  
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Breakfast for 2 Included
Ranked #59 of 133 Hotels in Portland
Certificate of Excellence 2014
Newport, Oregon
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Great value if you use Priceline!”
5 of 5 stars Reviewed August 12, 2012 via mobile

Location awesome for Portland airport. Lobby upscale, rooms updated, cozy and clean. Bathroom a bit on the tight side and nothing special. What makes this hotel stand out is SERVICE! Print boarding pass, no problem. Use lobby computers at no charge, no problem, second night via Priceline involved a checkout and then back in (no bags moving, just front desk record keeping), no problem. And finally, late Checkout? (flight leaves at 9 pm) no problem and no charge! Just lovely customer service all around!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 17, 2012
Dear Jane B,

Thank you for the great review. I am really happy your experience with us was a great one. I hope we will get the opportunity to see you again soon. If I may be of any assistance, please don't hesitate to let me know.

Warm regards,

Glen Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Salt Lake City, Utah
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed August 12, 2012

The good: great location near the Portland Airport and excellent staff. Check-in was fast and painless and the folks at the front desk couldn't have been nicer. Was there for an event and the waitstaff and bar staff at the event were equally excellent. The ear plugs given in the room were a nice touch, especially given the hotel's proximity to the end of the runway at PDX.

The not-so-good: some floors are currently undergoing renovations. Unfortunately I got a non-renovated room that was pretty tired and dated. Furnishings were in poor shape and the carpet looked as though it should have been cleaned years ago.

In all, not a terrible choice if spending a quick overnight near the Portland Airport. Would likely stay again -- hopefully the rooms will be spruced up a bit.

Stayed August 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 17, 2012
Dear TheHappyTraveler73,

I wanted to take a moment to say a sincere thanks for your candid comments from your recent visit. Unfortunately, while you were visiting the property we were in the midst of new carpet installation. I am very sorry it affected your visit, but the finished product has made a huge improvement in the look and feel of our property. I hope you will stay with us again when your travels bring you back to Portland. If I may assist you in any way or you would like to discuss your experience with me personally, please don't hesitate to telephone me at the hotel.

Warm regards,

Glen Lewis
General Manager
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Ajijic, Mexico
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 7, 2012

For a number of years I have stayed at this Sheraton to help run the Willamette Writers Conference and for at least a dozen years we have stayed at the Sheraton Portland Airport, in fact whenever I go to Portland on my own I stay here as well. This hotel, like most Sheratons, is a well run hotel that caters to the traveler as well as the convention crowd. I often eat in the hotel restaurant and have never had a bad meal, sometimes they seem a bit pricy, but then I live in Guadalajara, Mexico and meals are very inexpensive. The bar is always full but the service excellent.
Although most of the conference meals are buffet, the buffet offers something for just about everyone, including vegetarian and glueton free options.
There is a great gym, indoor pool and separate saunas for the sexes. ENJOY!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 17, 2012
Dear windsorcottage,

We always enjoy the Willamette Writers Conference. The hotel is always so fun and the crowd is a joy to have at our property. I do appreciate your comments and your loyalty to our property. I hope we will see you again soon. When your travels bring you back to the property, be sure to say hello.

Take care,

Glen Lewis
General Manager
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Houston, Texas
Top Contributor
79 reviews 79 reviews
66 hotel reviews
Reviews in 47 cities Reviews in 47 cities
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed August 7, 2012

Arrived pretty late...around 9pm. Had called earlier in the day to confirm late arrival. Was told they were placing me in a very nice upgraded platinum suite. When I arrived this was not the case, but the room was nice enough. Was not told of club lounge. Really just slept and enjoyed Starbucks in the lobby. Mary at front desk was very sweet and friendly the next day while I checked out. I would return if I needed a stay by PDX.

  • Stayed April 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 17, 2012
Dear Chellebell,

Thank you for choosing our property and for taking the time to share your experience with other travelers. I'm sorry you were not told about the Club Lounge. It is a great amenity for our guests and one we want to be sure to tell everyone about. I will make sure we communicate your concerns to the Front Office Manager. In addition, I will be sure to pass along your comments about Mary. She is a fantastic member of our Front Desk Team, who has been with us for a long time. She's great. I hope we will get the opportunity to see you again in the future.

Warm regards,

Glen Lewis
General Manager
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Dunsmuir, California, United States
1 review
5 of 5 stars Reviewed August 7, 2012

I just returned from a three day stay at the Sheraton Portland Airport Hotel and I couldn't have been more pleased with my accomadations. The entire experience was excellent, but I would like to comment on three "over-the-top" aspects. First, the coffee that was supplied throughout our conference space was woooonderful. It made those first, early morning sessions so much more enjoyable.

And then there are the fabulous beds--perfect mattresses and pillows, and ulterly devine linens. Sleeping away from home can often be difficult, but not at a Sheraton Hotel!

And Finally, but certainly not in any way the least, there was Aaron Greenberg. (Forgive me Aaron if I got your last name wrong - I lost the card you gave me!) He was my waiter at breakfast on the morning of my departure. His service was impecable, and his manner was even better than that. He was kind, considerate, efficient, and best of all, he made me laugh. You can't get any better than that!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 17, 2012
Dear MaraleeWofford,

So pleased you had such a great visit to our property. Your mention of our Sheraton Sweet Sleeper Beds are common comments we hear from our guests. In fact, the Sheraton Sweet Sleeper Bed is the only 5 diamond bed in the Upper Upscale hotel category. I'm also really happy to hear Aaron took such good care of you. He is a fantastic server. I will make sure to pass along your comments to him. Be sure to come and see us again when your travels bring you back to Portland. We would love to welcome you as our guest again soon.

Warm regards,

Glen Lewis
General Manager
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Portland, Oregon
1 review
5 of 5 stars Reviewed August 7, 2012

We had our 50th High School Reunion at the Sheraton. Many of the classmates stayed at the hotel and we were all happy with our rooms. The Friday night event was great, great room, great food and wonderful staff. The banquet on Saturday was praised by all who attended. The staff was most helpful, in a minute's notice, friendly and certainly knew their jobs very well. Tracie was a great help planning the entire event. I would recommend this hotel to anyone planning a Reunion of this type. We had a great time. Dwain was most helpful and was always around to help in any way. Antonio was helpful and friendly as well. We all had a great time dealing with this fine staff.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 17, 2012
Dear JaniceBeard,

Thanks for sharing your High School Reunion with us. I'm so pleased you and everyone else had a great time at our property. Your mention of Dwain are comments we hear frequently. He's been with our property over 30 years and does an outstanding job. I will be sure to pass along the comments to him. Hope to see you again soon.

Warm regards,

Glen Lewis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 5, 2012

The hotel is literally between the runways. They give you earplugs to help sleep during the takeoffs. So do not count on early nights or late mornings. Great view of airplanes taking off, however. The hotel is also very convenient for car rentals.

Room Tip: I am not sure there are rooms that do not face either runways.
See more room tips
  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPDX-GM, General Manager at Sheraton Portland Airport Hotel, responded to this review, October 9, 2012
Dear YS1_11,

Thank you for taking the time to share your comments regarding your visit to our property. Our location certainly is convenient for the traveler flying in and out of PDX. I hope you will consider us again when your travels bring you to Portland. Stay in touch and don't hesitate to let me know if we may assist you in the future.

Regards,

Glen Lewis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Portland Airport Hotel

Address: 8235 NE Airport Way, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#54 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Portland Airport Hotel 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Sheraton Portland Airport Hotel is located on the airport grounds, we are the closest hotel to the airport terminal and are accessible by 24-hour complimentary airport shuttle service. ... more   less 
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Also Known As:
Sheraton Portland
Portland Sheraton

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