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“Nice property, excellent service” 4 of 5 stars
Review of Portland Marriott Downtown Waterfront

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Portland Marriott Downtown Waterfront
3.5 of 5 Hotel   |   1401 SW Naito Parkway, Portland, OR 97201 (Downtown)   |  
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Ranked #47 of 133 Hotels in Portland
rochester new york
Top Contributor
107 reviews 107 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
23 helpful votes 23 helpful votes
“Nice property, excellent service”
4 of 5 stars Reviewed October 18, 2013

I was here for a conference; the facilities were all very nice. what struck me the most was the front desk staff. Whenever I stopped by, or called, they were extremely polite, helpful, knowledgeable, and generally, just very responsive. One mentioned that they all served as Concierge - I think that was really true. I felt that the staff were totally at our disposal - what a pleasure!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 26, 2013
Thank you for the great comments about our staff - a great staff does make a great hotel. I will be sure to pass on your comments to everyone. Thank you for staying with us and please visit us again soon!
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
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English first
Chesterfield, Missouri
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 17, 2013

Came to this hotel for a work convention in September. No real complaints, room was fine, I had an awesome view of the riverfront from my room. I am a smoker, I know it is frowned upon in Portland, however they also seem to make it even that much harder to find a place to smoke. Out the back door, down the street, not exactly safe for someone who is not familiar with the city. How hard would it be to have someplace in front away from the doors?
The other thing is the only place to get lunch in the hotel was the bar area, food was good, prices not bad but they really need more servers if they know that they are going to be busy with convention goers.
All in all, not a bad experience, but if I visit Portland for fun this wouldn't be my choice hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 20, 2013
Thank you for sharing your concerns about our hotel. Smoking outside our front entrance is not allowed not only by the doors but also because of the existing roof and the proximity of vents into the building, makes it prohibitive. We're sorry to hear we would not be your hotel of choice in the future and I will be sure to pass on to the Restaurant Manager about the lack of available servers in our Bistro. The Bistro is a very popular place with our guests and the locals in our area and we need to make sure we're always staffed appropriately.
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Concord, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 11, 2013

Very clean very comfortable rooms. The staff was very friendly and helpful. the tv has all the hookups and cables you need to watch your own movies from laptops and games. The bar tender at the lobby bar was very nice and hooked me up with a energy drink when I had a late night drive ahead of me. I really appreciated it! The valet parking wasn't too bad. There is also a few restaurants close by on the water front within short walking distance. I overall enjoyed my stay here and will for sure be booking another stay here in the near future!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 12, 2013
Thank you for the wonderful comments about our hotel. We are glad you were able to enjoy your stay and hope to see you again soon!
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Boston, Massachusetts
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 3, 2013

I stayed at this property while in town for a convention. Of note, the hotel is not close and the provided shuttle was sporadic. Had I known the city better I would have booked something within walking distance.

Overall I was generally unimpressed with the property though the service was good. I checked in around noon and was put in room 630. This is the smallest hotel room I have ever been put in - with a Queen bed and a single chair there wasn't room to iron or spread out at all. It was also dark and overlooked a parking lot. I requested and was moved to a larger room on the 9th floor. When booking, I'd suggest specifically not requesting a single occupancy room.

In my 3 night stay I had to have my room key re-keyed 4-5 times - even when I kept in a completely separate pocket. Each time I went to the front desk I was offered a different tip - none of which worked. These were keys branded for the convention - not sure if that mattered or not.

The only dining area is quite small and is quickly overcrowded with a full hotel. I ended up using room service for my breakfasts - 2 of 3 were quite good. In addition, most of the staff was helpful and quite pleasant. Though housekeeping was marginal - I found a few beads on the floor from a prior guest.

Room Tip: Avoid single occupancy rooms - they are way too small
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 12, 2013
Thank you for sharing your experiences at our hotel, I will pass on your concerns. I will also let our event staff know of your concerns about the shuttle service that your company booked for your convention. We're sorry to hear you did not find our Bistro Lounge to be inviting and instead felt crowded - it is an exciting place to be in our hotel and many of our patrons enjoy the atmosphere and camaraderie. We hope we have the opportunity to serve you again in the future.
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Houston, Texas
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 29, 2013

Stayed two nights at the Marriot. As others have noted, rooms are smaller but very clean and have everything you need for two people. The staff are friendly and efficient. Our room wasn't ready but he promised us a high floor with water view. I didn't expect to get a waterview when I booked the hotel. Great surprise! The lobby bar is great. It was crowded at happy hour and at lunch. The indoor pool is convenient and the hot tub relaxing. The waterfront is across the street so you can walk to restaurants and small shops for breakfast. Breakfast at the hotel is 15.00 for menu to 18.00 for the buffet. The hotel is at the southwest end of town so it's a walk to most sites but it's fine if you have great shoes and prepared to walk in all types of weather. The street car and Tri met are close by so you don't have to walk if you choose not to. I would stay here again just because it has the amenities and a great, friendly staff that makes your trip comfortable.

Room Tip: We were on the 16th floor with water view.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 12, 2013
Thank you for the great comments about our hotel and the staff. While the location of our hotel is not in the "center" of downtown, our patrons find the proximity to the Waterfront Park and the short walk to other areas to be very relaxing. We hope we have the opportunity to serve you again when visiting Portland!
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Upstate
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 27, 2013

Family of three arrived late from the airport and check-in did not require a full minute. Unreal. Four minutes after we arrived we were in our room. Quite small but very clean, bedding was reasonable quality and the bathroom was clean. We appreciated that the pool was open until 11 and the fitness area was open 24 hours. For a downtown hotel, the pool area was spacious and a great treat.

A minor downside was the TV which had terrible reception. WIFI in common areas was good. The hotel was three blocks from the trolley and the doormen were quick and helpful getting cabs and giving directions. We paid $170 a night for a weekend and a late checkout was cheerfully given without charge.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 12, 2013
Thank you for staying with us and giving us your feedback. Our staff truely makes this a great hotel and I will be sure to pass on your comments. I'm sorry you had a bad experience with the television. Our service provider was contacted so that the issue was resolved quickly. Thank you again for staying with us and please visit again when you come to Portland.
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Martha's Vineyard, Massachusetts
Top Contributor
186 reviews 186 reviews
28 hotel reviews
Reviews in 70 cities Reviews in 70 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed September 25, 2013

We stay in Marriotts a lot and understand that city rooms are often smaller than "country" rooms but this room was clearly intended for one person. While the bed was king, the room was very small and the bathroom tiny. Also, the housekeeping was not great - a peanut on the floor the first day was still there when we checked out and teabags were not replaced. Small things but for almost $200 a night (senior rate) I expect more. Also, we are Gold members and the concierge lounge is the worst we have seen. No view at all and VERY small. At breakfast we had to wait for a table. The food selections were limited and it just wasn't a great experience.

Room Tip: Definitely get a water view. Only thing that makes this place worthwhile.
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William S, Guest Relations Manager at Portland Marriott Downtown Waterfront, responded to this review, October 12, 2013
Thank you for your comments about your stay. I have passed on your concerns about the housekeeping for your room and can assure you that the staff is embarrassed that they "missed the mark". Our chef is in the process of adding some items to our concierge lounge to create more variety - I'll make sure he gets this information. Thank you for staying with us and hope we have the opportunity to serve you in the future.
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Additional Information about Portland Marriott Downtown Waterfront

Address: 1401 SW Naito Parkway, Portland, OR 97201
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Romantic Hotel in Portland
#41 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Portland Marriott Downtown Waterfront 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Portland Marriott Downtown Hotel Portland
Marriott Portland

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