would I ever stay at this hotel again. The location is absolutely terrible considering the rate they request for a 1 bedroom king. The rooms are outdated, fixtures are over a decade old. Air conditioner did not work at all. Rooms have virtually no sound barrier, and portions of the carpet and walls we're matted in some unknown substance that resembled dried blood. I ended up paying $300 US for a glorified closet, on a sunday, at the beginning of may. For this rate, you can rent a suite at the Nines, and I strongly recommend you do so.
In our technology driven society, I have serious apprehension when free internet is not offered to clients paying such a high rate for a hotel. Network access cost 12.95 for 24 hours for less than .4mbs on a speed test. It was nearly impossible to do any work during my short stay, and opening e-mail attachements was painful at the very least. To add insult to injury, I discovered after some research that had I stayed at mariott's residence inn across the bridge, it would've been free and my room rate would've been much cheaper. That being said, the problem is more with the chain than the hotel. Perhaps a chain who's advertising caters to traveling executives as it's primary demographic would reconsider this decision.
Front desk was cold, unhelpful and very impolite. When checking in, I was interrupted when I approached front desk so the two muppets behind the desk could finish their conversations about work habits of one of their colleagues. It was sad to see these 2 we're representing the core values of customer service for such a recognized brand in hotel services. The agent that ended up booking my room was very dismissive, which I could only assume was based on my appearance or my age. If this review somehow finds it's way in to his hands, I'm sorry I wore jeans and t-shirt when I decided to drive 9 hours straight to your hotel. I understand now that a suit and tie would've been more appropriate. He also had no guidance on restaurants in the area, and I'm not sure if this was due to lack of knowledge or general apathy to the unfortunate situation of dealing with me.
I don't have time to go on about the valet parking service, or any of the several other issues I had with this hotel.
The only reason I gave this review 2\5 was the bell boy who brought our bags up. He was the only saving grace for this terrible experience, and I regret that I didn't take down his name.
To anyone reading this review, I apologize for sentence structure, spelling errors, etc. I'm typing this as fast as I can so I no longer have to waste my precious time with this. Given the previous reviews of this hotel, my experience may have been a one-off, but it occurred nonetheless. I was so appalled at the way I was treated and my arrangements that if a Mariott hotel is brought up to our executive council as a possibility for our annual convention, I will make sure that it does not happen.
Go somewhere else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.