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“Horrible customer service, don't waste your time” 1 of 5 stars
Review of University Place

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University Place
2.5 of 5 Hotel   |   310 SW Lincoln Street, Portland State University, Portland, OR 97201 (Downtown)   |  
Hotel amenities
Ranked #94 of 133 Hotels in Portland
marlboro, nj
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Horrible customer service, don't waste your time”
1 of 5 stars Reviewed November 10, 2012

The front desk staff is very unprofessional and rude and that stopped me cold since everyone in Portland seems so friendly. They do not make you feel welcome and there are much nicer places to stay in Portland. The room was dark, there is loud construction going on outside, I cannot recommend this based on the uncaring ways of front desk staff.

Room Tip: If you'd like a tip on choosing a good room, go elsewhere. There are many nicer hotels in Portla...
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  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
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    74
    36
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 6, 2012 via mobile

Bitter front desk staff. They never look up to see who is in the lobby. Sales staff was put out when I asked about information on potential event in the future. They were quick to tell me they were "very busy with another in house group".They didn't know I was thinking about having a three day conference.nor ask. On a bright note the bar staff was really friendly and was quick to give me directions and make me fell welcome.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 27, 2012

I've stayed here 4 or 5 times over about 10 years. Used to love it - basic, inexpensive, good location, pool which my kids loved. But it has just gone down hill too much. I didn't mind all the construction in front - that is the City not the hotel. But the rooms which are quiet in the back are DARK - one small window that opens onto the outside corrider. There were not enought lights in the room to do much of anything. We were there in August but it felt like December in our room, even with the curtain over the window open.

The lobby offers no relief - also just too basic and tired. It isn't even that good a deal anymore. Next time I'm paying more and staying elsewhere. Until this hotel is completely remodeled, I cannot recommend it. You can probably pay less at the Days Inn or whatever else is in the immediate area and it won't be any worse.

Room Tip: As long as there is construction on the LIght Rail - ask for a quiet room in the back. It will be qu...
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
79 reviews 79 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 13, 2012

We ended up at this hotel when we arrived in Portland and found that our condo had been double booked. The hotel lobby is nice and the desk clerks were very helpful. The rooms were clean (we had 2 rooms for 7 days) but pretty basic. Our rooms overlooked the pool which could be very noisy since the windows did not seal very well when shut. There was no way you could take a nap in the afternoon or go to sleep early because of the pool noise. Also, at the time of our visit there was a major construction project going on in front of the hotel which began early in the morning and continued on into the early evening hours. They are reconstructing a road or running the public transportation line through there so it doesn't appear that it will be done any time soon. The hallways to the rooms was very smelly - I almost turned around and went back to the desk to check out but once in the room I did not notice any smell. Also, be aware that this is called the "University Place" for a reason. A lot of student athletes, etc., stay at this hotel when they are traveling to Portland State University for meets and games, etc.

That being said, the location of the hotel was great. We were able to walk into town with no problem. The area felt safe (once you crossed the construction zone) and there were some small parks nearby to sit and read. The river was just a couple of blocks away - easy to walk to. The best part for us was that it was available when our other accommodations fell through.

The free breakfast was very good - hot food every morning (eggs, bacon, sausage, potatoes) as well as pastries, coffee, bagels, toast, cereal, etc. Plenty of room to sit down and enjoy a meal.

Room Tip: Stay in a room away from the noisy pool area.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roseburg, Oregon
Top Contributor
128 reviews 128 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed September 13, 2012

Spent the night here on Monday September 10, 2012. The hotel was recommended to me by Portland State University, as my son was having an Orientation the next day. The hotel offered a cheaper price for parents of PSU students which was $119.00/night plus an overnight parking fee- $12.00 (ouch!), local taxes etc, grand total $145.88. Pretty steep for such a basic hotel. The nicest feature of the hotel were the warm chocolate chip cookies upon arrival and the morning breakfast. The rest of the hotel was just "okay". It looked like one of the hotels that had seen better days. The road leading to the hotel was bumpy and being completely torn up. The hallways were dingy and dark - a little scary. The outside appeared old, lightbulbs were missing on walkways etc. One nice thing, my bathroom didn't have a working lightbulb, I called the front desk and the service department arrived promptly and replaced the bulb. The front desk was friendly. Worse feature? Our room was overlooking the highway and the noise level was terrible. We heard the traffic all night. Would I recommend this place? Probably. But if it wasn't for the discounted price, I would have stayed somewhere else cleaner and nicer overall.,,

Room Tip: Dont get a room right by the highway!! The noise level is awful...
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 9, 2012

We originally booked for 2 nights but decided to stay an extra night. The first thing to comment on is the desk staff, very helpful. The room itself was absolutely fine, it was quiet when we went but would imagine it would get quite noisy at peak times. The breakfast was also fine, lots of choice of hot and cold food.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bellevue, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2012

We chose this hotel for a family reunion celebrating a graduation from Portland State in mid-August. There were 17 of us in 7 rooms, including a suite that we used for evening gatherings. Some were there for 2 nights, others up to 5 nights. All the rooms (kings with rollaways, doubles, adjoining king and double and of course the suite) were deluxe, which meant they were upgraded and had a microwave, refrig, flat screen tv and balcony - well worth the extra $10. Because we were here for university commencement, there was an even lower rate from what was already very reasonable. Wi-fi worked just fine. Kids as well as adults enjoyed the pool, and there were lots of tables around it for us to gather. Free breakfast was very nice with eggs, bacon and sausage, potatoes, sweet rolls and muffins, variety of juices, etc. I was impressed that all the breakfast utensils as well as paper plates and cups were compostable. We didn't hear any of the construction noise. This was convenient for public transportation or for walking to destinations, and those with cars didn't fuss about the parking fee. Staff was very courteous and helpful with all our questions. We had take-out from the hotel's Lincoln Station Grill two nights around the pool, and that worked out very well. Everyone in our party said they thought the hotel was perfect for our family reunion and thought that having a suite also had been a very good idea. And the large yummy chocolate chip cookie when we checked in was a plus, too!

Room Tip: Choose a deluxe room - it is well worth the small amount of extra money. We were on the southwest s...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about University Place

Address: 310 SW Lincoln Street, Portland State University, Portland, OR 97201
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #94 of 133 Hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — University Place 2.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
University Place Hotel Portland

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